The document discusses how implementing VoIP (Voice over Internet Protocol) can benefit businesses by improving customer service, increasing employee productivity, simplifying user management, and reducing costs. It outlines advantages like eliminating toll charges between offices, reducing long distance costs, lowering expansion costs, and empowering remote workers. Considerations for adopting VoIP include network upgrades, implementation costs, support requirements, and quality of service issues. Premise-based or hosted PBX solutions are presented as options for integrating VoIP into an organization.

5. What is VoIP? Voice-over-IP (VoIP) routes phone calls over an IP network, including private WANs as well as the public Internet. VoIP to VoIP calls can bypass the traditional public-switched telephone network (PSTN), resulting in cost savings and efficiency.

6. Benefits of VoIP: Eliminate or reduce intra-office toll charges. Reduce or Eliminate LD charges. Avoid service/ support contracts on existing PBX hardware Reduce expansion costs via lower costs for MACs Provide productivity benefits for remote and traveling workers who can be empowered with the same integrated capabilities as office workers

7. Cost Considerations of VoIP: - VoIP telecommunication hardware and software eg. IP phones - Network upgrades for possible quality of service and performance upgrades - Implementation labor and professional services - On-going support and administration labor

8. Potential Risks of VoIP: Quality of service/performance User training and adoption Administration and support skill levels and resources Proprietary vs. open systems interoperability

11. Advantages of Implementing a Premise Based Solution Employees in Office, Telecommute or Remote Detailed Reporting for calls, VM to all workers Support for all offices is centralized in one location Eliminate intra-office costs Cell phones and other phones can be integrated in the system Calls can ring at many extensions even at multiple locations to stay connected with customers Calls can be made from remote locations to customers Customize by extension eg. Time of day etc. Adjustable and expandable to meet the growth and needs of the client Have multiple businesses located on same PBX with different auto-attendants Multiple service providers can be provisioned with the system. Best use of the reliability of the PSTN and cost benefits of the ITSP’s Remotely managed

20. THE GLOBAL PHONE NETWORK IN A BOX Client List

21. THE GLOBAL PHONE NETWORK IN A BOX Solution Providers