VoiceEdge (hosted PBX) Fully-managed alternative to on-site, hardware-based PBXs or key systems User-friendly, yet powerful voice and unified communication service for businesses Complete, affordable packages

1. Comcast Business
for Your Business

2. Welcome to
Business VoiceEdge TM

3. Why Hosted VoIP/Unified Communications
According to industry analysts, the top drivers for choosing a VOIP
Solution include:
Cost Savings
Business Continuity/Disaster Recovery
Increased Productivity
Ability to Support Remote Workers
Improved Customer Experience
“UC deployments continue to be driven mainly by business
interest in individual employee and workgroup productivity
and support for remote working and customer service”
From Gartner’s UC&C Hype Cycle, 2013

4. Businesses Who Use UC
More Companies Are Choosing to Invest
in VoIP/Unified Communications
13% 16%
56%
Home office 1 to 19 20-499
Employee Size
Source: Comcast calculation from IDC’s Emerging Services Survey, September 2013.
N=478 businesses with 1-499 employees.
47% of businesses
using UC will
continue or increase
UC Investment over
12-24 months
41% of non-users
plan to acquire UC
within that time period

5. Comcast Business Is #1 in Hosted
VoIP/Unified Communications
“Comcast is the market leader for Hosted VoIP Services. For the 2nd
straight year, Comcast has the distinction of being the largest North
American provider in terms of hosted VoIP seats.”
Infonetics Research
Hosted VoIP providers ranked based on:
Installed base
Market strategy
Service capabilities
Financial stability
Support options

6. Comcast Business Is #1 in Hosted
VoIP/Unified Communications
“We believe that Comcast Business VoiceEdge is well‐suited to
meet the rigorous demands of the contemporary SMB. It’s simple
to use, has a low total cost of ownership and is delivered on a solid
network from a company that people know and trust.”
John Macario
Vice President, GrowthMark

7. Next Gen Voice Portfolio
VoiceEdge (hosted PBX)
Fully-managed alternative to on-site, hardware-based PBXs or key systems
User-friendly, yet powerful voice and unified communication service for businesses
Complete, affordable packages
Trunks/PRI
Connection from PBX to Comcast network
Scale service as needed in channel increments
Great value when bundled with Internet + Data
Voice Lines
Fast and simple set-up for business voice services
Unlimited local and domestic long distance calling
Advanced call management with hunt groups, online voicemail and 13 other features
Business continuity features across portfolio re-direct calls during
disasters or power outages so businesses can keep operating

8. What Is Comcast Business VoiceEdge?
A simple, yet powerful voice communications
service for businesses
Brings enterprise-class phone features to
small-to-medium businesses
Fully-managed alternative to on-site,
hardware-based PBXs or key systems
Flexible, cost-effective solution for single-
and multi-site businesses
Everything you need in one comprehensive solution
End-to-end IP solution available through a variety
of affordable packages

9. The Network to Deliver VoicEdge Nationwide
San Francisco
24x7x365 Proactive Monitoring from Redundant NOCs and Backed
by Specialized and Dedicated Support for Business Customers
20 of top 25 markets
39 states and Washington, D.C.
Nationwide IP network with MPLS core
618K plant route miles, 140K fiber route miles
122K optical nodes
6 Tbps of capacity and growing
Extensive fiber and HFC infrastructure
Physically diverse network
(routes, access points, building access, etc.)
Experienced Sales and support
professionals in every market
Network monitoring and management in every market

10. The Benefits to VoiceEdge Customers
One Vendor, One
Solution, All You Need
IP network, network services, unlimited nationwide calling, Polycom HD phones
at no extra charge, professional installation and multiple training options
Empowers Employees,
Boosts Productivity
Allows employees to work from anywhere…at home,
on the road… and never miss a call
Scalable, Cost-effective
Solution Minimizes
Capital Expenses and
Gives You Room to Grow
Voice communication infrastructure with features and functionality
delivered and upgraded from the cloud
Built-in Business
Voice Continuity
Ability to automatically redirect incoming calls to back-up numbers to help keep
businesses operating during natural disasters or power outages
High-definition
Voice Quality
Superior call quality for important business communications

11. How Does Business VoiceEdge Stack Up
Against a PBX
Item Premise PBX Business VoiceEdge
Acquisition Costs: What
equipment do I need to
purchase?
PBX deployments can average $800 to
$1000 per handset
Additional fees for data network access
Includes Polycom 335 HD phones* plus
network equipment with minimal up-front
costs
Monthly Recurring Costs: What
will my monthly costs be for
usage? How much does it cost
to call satellite locations?
Fluctuating costs based on usage, including
calls between locations
Additional fees for data network access
may apply
Predictable charges
Unlimited local and domestic long
distance included
On-net multi-location calls also included
Data network access is included
Maintenance, MACs and
Upgrades: Do I pay extra for
ongoing maintenance & moves
/ adds / changes?
PBXs often have a monthly maintenance
fee built in
~10-15% of the initial cost, paid annually
Sometimes MACs are charged per item at
$150 to $200 per change – making changes
expensive
Platform maintenance included
Platform upgrades are managed for you,
and also included
Moves and changes are included
*With 3 or 5 year term. Otherwise, $4.95/month per seat.

12. Inside Business
VoiceEdge TM

13. Key Business VoiceEdge UC Features
Be Anywhere
Simultaneous Ring helps to integrate your work line with your mobile
device, home office, or other locations
Allows calls to follow you and push/pull them between devices
Productivity
Enhancers
Remote Office for working as if from the office while on the road or from home;
makes any phone your desk phone and further enables one-number service
Receive messages in your inbox so you can listen to voicemail messages anywhere
email can be accessed
Mobile Application available as a free download for both iOS and Android platforms
Telephony
Toolbar
Click-to-dial and feature control from inbox and web pages
Microsoft Outlook®, Mozilla®, Firefox®, and Internet Explorer® integration
for point-and-click feature control and calling
Plus a Lot More!

14. Popular UC and Mobility Features
Be Anywhere
Simultaneous Ring
Incoming Call
Desk
Phone
Business
Cell Phone
Home
Phone
Personal
Cell Phone
Your phones ring simultaneously so you may receive calls on
any one of several phones.
Headed to a meeting? Turn off simultaneous ring to cell
from your cell phone. After the meeting turn it back on.
“Wouldn’t it be more efficient if you could answer
your calls from your nearest phone?”
Seamlessly
pull call to
desk phone
Safely
commute
to the office
Initiate call using
cell phone
application
Be Anywhere
Call Pull
Find Me / Follow
Me–Sequential Ring
Incoming
Call
Desk
Phone
Business
Cell Phone
Personal
Cell Phone
1st 2nd 3rdIf No
Answer
If No
Answer
“I wish I could ‘pull’ a phone call from my mobile to my
desk phone seamlessly once I arrived at the office.”
“Wouldn’t it be more effective if your calls followed you
wherever you went?

15. Outbound calls are made from a remote workplace (hotel,
home office, etc.) but appear to be made from your office
When inbound calls ring your desk phone they are routed
to the remote location (hotel, home office, etc.)
Desk Phone
Rings
Customer’s hotel
phone, home
office, etc. rings
Included with UC Seat
Remote Office
Voicemail messages are delivered to
email inboxes as .wav or .mp3 files
Client
leaves
voicemail
on office
phone
Voicemail is
converted to
.wav or .mp3
and sent to
email
address
Voicemail
can be
played from
anywhere
email can be
accessed
Included with UC Seat
Voicemail-to-email Integration
“Couldn’t you be more responsive to your office voicemails
if you could listen to them from your cell phone or laptop?”
“Wouldn’t you miss fewer calls if your
office could come with you?”
Productivity Enhancers

16. Unified Communication includes a Telephony Toolbar fully integrated
with Microsoft Outlook, Internet Explorer, and Mozilla Firefox
Click-to-dial functionality from existing Outlook contacts
or from phone numbers on a web page
Pop-up toast that displays information about incoming calls with
click-to-answer to send to voicemail capability
Answer calls, end calls, and forward calls using the Toolbar;
one click of the mouse activates the speaker phone or headset
Integrated Telephony Toolbar
“Wouldn’t you benefit from having control of your calls from the
applications you work in – especially if it is included in the service?”

17. Video Calling
“Wouldn’t it be good to see the
expressions of your caller?”
Bring HD video calling to your business
Makes video calling as easy as audio calling
H.264 codec
Peer-to-peer video
Not multipoint
Other caller needs a video enabled device

18. Dial from
your
company
directory
Add video to
your call
Easy to
transfer calls
and
perform other
In-call
functions
Softphone
Access Your Business VoiceEdge Service Using
Your Computer, No Matter Where You Are…
Change your
service
settings
Place and
receive calls
from your PC
or Mac
computer

19. Online Management Portal
Robust web portal for service
and feature management
Access levels
User
Personal feature management
Technical Admin
Group feature access
Password resets
Customer Admin
Same as technical admin, plus
invoice, billing and CDR access
User Portal View

20. Business VoiceEdge Mobile App
Puts your office phone system in the palm of your hand
Alerts of new calls, voicemails at the office
Check office voicemail from your mobile
Set up Be Anywhere and other UC features on the go
Initiate calls from your mobile that look like they are
from your office line
Simplify communications and enhance
productivity with one-number lifestyle
Integrates your work line and mobile device
Free download for iOS and Android devices

21. Business Voice Continuity
Incoming calls are
automatically re-routed in
case of outages or disasters:
Power outage
Snow storm
Flood
Fiber cut
Earthquake
Hurricane
Fire
Tornado
Other
Can your business survive the
loss of incoming phone calls?
Quality
Assurance
Device
Data Connection
PSTN
Internet
Business
VoiceEdge
Platform
IP Phones
IP Network
If access circuit is down or
phone is not registered, then
incoming calls will be re-
routed automatically to a pre-
determined number – Never
miss a call or a voicemail!
With managed services hosted
in the cloud, calls are routed to
AA or voicemail even if there’s
a power outage or fiber cut to
the building – Never miss a call
or a voicemail!

22. Advanced Features And Applications
Auto Attendant with Professional Voice
Recordings
Hunt Group
Reception Console
Shared Call Appearance
Call Queue Agent – Basic

23. Flexible VoiceEdge
Packages for Any Business
TM

24. Business VoiceEdge Service Components
Customers Choose the Number of Lines and the Type of Experience
for Each User with Subscription Available to Further Reduce Costs
Line
A call path with access
to the PSTN
Unlimited inbound, local,
and US long distance
Toll-free (optional)
International long distance
Calling line identification
411, 711, E911 support
Pricing: 1-5: $34.95
6-23: $29.95
24+: $24.95
Standard Seat
Assigned a 4 to 6-digit
extension number
Line Features plus…
PBX functionality
Web portal to manage customization
Business Voice continuity
Free on-net calling
3-way calling
Hunt group (1 per seat)
Call waiting, call transfer, call return
Pricing: 1-49: $14.95
50+: $ 9.95
Unified Communication (UC) Seat
Includes one local telephone
number (existing or new)
Line and Standard Features plus…
Telephony Toolbar
Voicemail-to-email integration
Be Anywhere
Remote office
Call forwarding always, busy, no
answer, selective
Music on hold
Pricing: 1-49: $19.95
50+: $14.95

25. Reception
Polycom 670
Expansion Module
Conference Room
Polycom 5000
Desk Jockey
Polycom 335
(2 Lines)
Conference Room
Polycom 6000
Suite of HD Devices and Experiences
for Different Users
Power User
Polycom VVX500
(12 Lines)
Executive Video
Polycom VVX1500
(6 Lines)
Executive
Polycom 670
(6 Lines)
Polycom® VVX®
Camera

26. Business VoiceEdge Customer Education
Live Webinar
Series
Interactive sessions
Schedule online for easy registration or re-play of recorded session
Includes series of sessions with phone basics, unified communications
features, and tech administration
Custom webinars
Onsite
Training
Onsite training available for an additional fee
Complete curriculum including tech administration

27. …and VoiceSecond to None in Data…
Industry Leadership:
First MEF-certified CE 2.0
service provider
Technical Foresight:
Network development to support
tomorrow's applications
Commitment:
Network and solutions designed
for business requirements
Industry Leadership:
Business phone service rated the
best in call clarity
Technical Foresight:
“Anytime, anywhere” access via an
integrated unified communications solution
Commitment:
Enterprise-class clarity and continuity so
you’re always able to communicate
Comcast Business Delivers Best-in-Class
Communications Services

28. Data & Internet
Voice Portfolio
Business VoiceEdge
Business Trunks – PRI
Business Class Voice
Complete Portfolio of Business Solutions
Ethernet Private Line
Ethernet Virtual Private Line
Ethernet Network Service
Ethernet Dedicated Internet Access
Healthcare Customer Network
Host Sites (4)
Medical Centers (7)Data Centers (1)
Health Clinics (3)Surgical Centers (2)
Hospitals (9)
Comcast
CRAN
300Mb
300Mb
100Mb
100Mb
100Mb
100Mb

29. To learn more contact Miguel Spencer Senior Business Account Executive
Call +1 786 558 4440 or miguel_spencer@cable.comcast.com
Thank You!

30. Comcast Business
for Your Business