Ip Contact Centers
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The document discusses how SIP can help contact centers become more dynamic enterprises. It describes how SIP allows contact centers to protect assets by lowering infrastructure costs, extend their reach by enabling remote agents and new offices easily, and speak their customers' language by using multimedia capabilities to enhance the customer experience. SIP provides opportunities to build more agile, future-proof contact centers that can continuously adapt to changing business and customer needs.
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This document is Valero Energy Corporation's quarterly report on Form 10-Q for the period ending June 30, 2008. It includes Valero's consolidated balance sheets, statements of income, cash flows, and comprehensive income for the three and six month periods ended June 30, 2008 and 2007. In the balance sheet, total assets were $43.7 billion as of June 30, 2008, with total liabilities of $25.0 billion and total stockholders' equity of $18.7 billion. For the six months ended June 30, 2008, Valero had net income of $995 million on revenues of $64.6 billion.
morgan stanley Earnings Archive 2000 3rd
Morgan Stanley Dean Witter announced its third quarter 2000 financial results. Net income increased 28% to $1.246 billion compared to the third quarter of 1999. Earnings per share were up 31% to $1.09. Net revenues grew 18% to $6.294 billion. All business segments saw increases in net income compared to the prior year quarter, with particularly strong growth in Asset Management (+62%) and Credit Services (+10%). For the first nine months of the year, net income increased 35% and earnings per share grew 38% compared to the same period in 1999.
JPMorgan Chase First Quarter 2008 Financial Results Conference Call
1) JPMorgan Chase reported earnings of $2.4 billion on revenue of $17.9 billion for 1Q08, down 49% from record earnings in 1Q07. EPS was $0.68.
2) The Investment Bank took markdowns of $2.6 billion related to subprime, Alt-A, prime mortgages, and leveraged lending commitments. It reported a net loss of $87 million on revenue of $3 billion, down 52% year-over-year.
3) The firm increased its credit reserves by $2.5 billion, including $1.1 billion related to the home equity portfolio. It transferred $4.9 billion of lever
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valero energy Quarterly and Other SEC Reports2006 3rd
valero energy Quarterly and Other SEC Reports2006 3rd
valero energy Credit Suisse Energy Summit - February 5, 2009
valero energy Credit Suisse Energy Summit - February 5, 2009
BERKSHIRE HATHAWAY INC Annual & Interim Reports 2007 3rd
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valero energy Quarterly and Other SEC Reports 2008 2nd
valero energy Quarterly and Other SEC Reports 2008 2nd
JPMorgan Chase First Quarter 2008 Financial Results Conference Call
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- 6. The Contact Center of the Dynamic Enterprise Protects your assets Extends your reach Speaks your customer ’s language
- 9. Protect your assets The Contact Center foundations: devices for agents Cost effective devices Still future proof SIP end point support 300 agents x 300 $ / phoneset 90 000 $ NO FUTURE 300 agents x 100 $ / phoneset 30 000 $ TOO MUCH $$$
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- 16. Speak your customer’s language Looking into the future Agent S I P Customer IM networks connected CC
- 17. Remember! + + = Protect your assets Extend your reach Speak your customer ’s language Contact Centers for the Dynamic Enterprise
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