SlideShare a Scribd company logo
Agenda

  Company Overview
  Online Marketing & Social Media
  Sample Project
  Roadmap
Company
  Founded in October 2007


  „Communication“
    Consulting
    Projects
    Training
    Services (Infrastructure, Multilanguage SEM)


  5 Employees (3 FTE)


  Turnover 2009 CHF 300K
Online Marketing - Disciplines
                                      obligation



                       Search
                                                               Permission
                       Engine
                                                                Marketing
                     Optimization
                                                                  (PM)
                        (SEO)



                                       MARKETING
         influence                      TARGETS                             control
                                           DATA
                              (Sales, Branding, Communication, PR)




                                                               Online Ad
                      Social
                                                               &Search
                      Media
                                                                Engine
                     Marketing
                                                               Marketing
                      (SMM)
                                                                (SEM)


                                          option
Social Media - Definition



„Social Media refers to activities, practices, and behaviors among
 communities of people who gather online to share information,
     knowledge, and opinion using conversational media.


  Conversational media are Web-based applications that make it
possible to create and easily transmit content in the form of words,
                   pictures, videos and audio.“
                              The Social Medial Bible (Safko, L. and Brake, D. K., 2009)
Facebook:     …who is your friend or fan
Wiki:         … everything you know
Bookmarks     …your preferences
Youtube:       …..which sports-scene you love best
Flicker       …which marvelous images you made in your last holiday (…with the mobile phone)
RSS           …and link everything to push your message
…and get responses, opinions, questions, and prospects and customer.




      Social Media …but what is it really?


                                                 Let‘s use social media to explain it!
Facebook:     …who is your friend or fan
Wiki:         … everything you know
Bookmarks     …your preferences
Youtube:       …..which sports-scene you love best
Flicker       …which marvelous images you made in your last holiday (…with the mobile phone)
RSS           …and link everything to push your message
…and get responses, opinions, questions, and prospects and customer.




      Social Media - Applications
      Tell everybody everything
      …about you
      …but only with 140 characters
      …regarding your friends and/or fans
      …you know
      …you prefer
      …using video clips
      …in marvelous images you made in your last holiday
        (…with the mobile phone)
      …and link all your content to make everything visible


      …and get responses, opinions, questions, prospects and customers.
Social Media – Scope

•   global phenomenon


•   all markets regardless of wider economic, social or cultural
    development.


•   Social networks are the number one platforms for creating and
    sharing content.
Social Media – Diffusion
Thinking about using the internet, which of the following
have you ever done?




                                             Source: Universal McCann
Social Media – Latency of Effects
Social Media – Example
Blogs
  • professional & personal content creation
  • are a mainstream media world-wide.
  • rival any traditional media (~184m bloggers in 2008).
Bloggers
• China         ~42m people
• Switzerland   ~15‘000 people (acc. to www.blogverzeichnis.ch)
Blog readership (from population with internet access)
Switzerland:    26.2%     = ~1.21m people
USA:            33.2%     = ~60.3m people
China:          6.4%      = ~53.8m people       Source: Universal McCann, Wave 3
Social Media – How to be Successful
1. Syndicate & communicate
  Do it – learn it!
2. Observe the audience and create social objects.
  Create useful content for the community.
3. Manage content for sharing.
  Clean data is crucial.
4. Engage ressources to manage communities and content
  It won‘t work on its own.
5. analyze, learn, optimize.
  Plan – Do – Check - Act
Project Erlebnis-Führer - GeO BeO GmbH

Corporate objectives

Establish GeO BeO as marketing partner for service providers in
the tourism industry in the Bernese Oberland. Create touristic
products according to health, nature, ecology, sustainability and
authenticity.


Project Objectives

Setup Erlebnis-Führer as bilingual crossmedia product for
service providers using „modern means of communication“
(Budget: CHF 50‘000.-).
Demo




       www.erlebnisfuehrer.ch
Effects for GeO BeO GmbH (2008 – 2009)
Branding
• Increased customer trust
• strengthened brand positioning

Search Engine (Mai – Dec 2009)
• Top 10 KW positions
• PI 80‘000        + 50‘000%
• Indexed Pages    + 1000%

Facebook                           Twitter & Blog
• Friends          8‘000+           (started Jan 2010)
• Feedback/week    60

YouTube                            Flickr
Videos             33              (500 Images to be uploaded Q1)
Views              100‘000
Roadmap 2010 - erlebnisfuehrer.ch
     Volume
    (quantity)




                    New                 Landing-
                 customers               pages



                                                       Linked Data
                                                          (RDF
                                        ???            annotation)
                                Games




                                        Blog
                                                   Twidge
                    Usability
                                                                     News-
                                                                     letter


                                                                              Precision
                                                                               (quality)
Find presentation

http://krz.ch/fr2010

   Questions?

www.nutzwert.ch

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Using Social Media

  • 1.
  • 2. Agenda Company Overview Online Marketing & Social Media Sample Project Roadmap
  • 3. Company Founded in October 2007 „Communication“ Consulting Projects Training Services (Infrastructure, Multilanguage SEM) 5 Employees (3 FTE) Turnover 2009 CHF 300K
  • 4. Online Marketing - Disciplines obligation Search Permission Engine Marketing Optimization (PM) (SEO) MARKETING influence TARGETS control DATA (Sales, Branding, Communication, PR) Online Ad Social &Search Media Engine Marketing Marketing (SMM) (SEM) option
  • 5. Social Media - Definition „Social Media refers to activities, practices, and behaviors among communities of people who gather online to share information, knowledge, and opinion using conversational media. Conversational media are Web-based applications that make it possible to create and easily transmit content in the form of words, pictures, videos and audio.“ The Social Medial Bible (Safko, L. and Brake, D. K., 2009)
  • 6. Facebook: …who is your friend or fan Wiki: … everything you know Bookmarks …your preferences Youtube: …..which sports-scene you love best Flicker …which marvelous images you made in your last holiday (…with the mobile phone) RSS …and link everything to push your message …and get responses, opinions, questions, and prospects and customer. Social Media …but what is it really? Let‘s use social media to explain it!
  • 7. Facebook: …who is your friend or fan Wiki: … everything you know Bookmarks …your preferences Youtube: …..which sports-scene you love best Flicker …which marvelous images you made in your last holiday (…with the mobile phone) RSS …and link everything to push your message …and get responses, opinions, questions, and prospects and customer. Social Media - Applications Tell everybody everything …about you …but only with 140 characters …regarding your friends and/or fans …you know …you prefer …using video clips …in marvelous images you made in your last holiday (…with the mobile phone) …and link all your content to make everything visible …and get responses, opinions, questions, prospects and customers.
  • 8. Social Media – Scope • global phenomenon • all markets regardless of wider economic, social or cultural development. • Social networks are the number one platforms for creating and sharing content.
  • 9. Social Media – Diffusion Thinking about using the internet, which of the following have you ever done? Source: Universal McCann
  • 10. Social Media – Latency of Effects
  • 11. Social Media – Example Blogs • professional & personal content creation • are a mainstream media world-wide. • rival any traditional media (~184m bloggers in 2008). Bloggers • China ~42m people • Switzerland ~15‘000 people (acc. to www.blogverzeichnis.ch) Blog readership (from population with internet access) Switzerland: 26.2% = ~1.21m people USA: 33.2% = ~60.3m people China: 6.4% = ~53.8m people Source: Universal McCann, Wave 3
  • 12. Social Media – How to be Successful 1. Syndicate & communicate Do it – learn it! 2. Observe the audience and create social objects. Create useful content for the community. 3. Manage content for sharing. Clean data is crucial. 4. Engage ressources to manage communities and content It won‘t work on its own. 5. analyze, learn, optimize. Plan – Do – Check - Act
  • 13. Project Erlebnis-Führer - GeO BeO GmbH Corporate objectives Establish GeO BeO as marketing partner for service providers in the tourism industry in the Bernese Oberland. Create touristic products according to health, nature, ecology, sustainability and authenticity. Project Objectives Setup Erlebnis-Führer as bilingual crossmedia product for service providers using „modern means of communication“ (Budget: CHF 50‘000.-).
  • 14. Demo www.erlebnisfuehrer.ch
  • 15. Effects for GeO BeO GmbH (2008 – 2009) Branding • Increased customer trust • strengthened brand positioning Search Engine (Mai – Dec 2009) • Top 10 KW positions • PI 80‘000 + 50‘000% • Indexed Pages + 1000% Facebook Twitter & Blog • Friends 8‘000+ (started Jan 2010) • Feedback/week 60 YouTube Flickr Videos 33 (500 Images to be uploaded Q1) Views 100‘000
  • 16. Roadmap 2010 - erlebnisfuehrer.ch Volume (quantity) New Landing- customers pages Linked Data (RDF ??? annotation) Games Blog Twidge Usability News- letter Precision (quality)
  • 17. Find presentation http://krz.ch/fr2010 Questions? www.nutzwert.ch