Social media applies to many industries and allows businesses to connect with customers. It has three key components - the concept or information being shared, the media or platform used, and the social interface of how people engage with the content. Common forms of social media include sharing concepts online through sites like LinkedIn and Facebook, as well as print media. Planning is important for businesses to strategically engage with social media and measure its effectiveness through analytics and search engine optimization.

1. Social Media 11/21/09 Heather Durham [email_address] 408-971-7558\408-838-4019

2. How does social media apply to the Industry you are in? Art Architecture Builders/Construction Engineering Entertainment Food/restaurants Government Health/Fitness Human Resources Marketing/Communications/Public Relations Pet/Animal care/Training Sustainability/Environmental Services Technology Web services

3. This is not social media

4. Def. of Social Media Social media is content created by people using highly accessible and scalable publishing technologies. At its most basic sense, social media is a shift in how people discover, read and share news, information and content. It's a fusion of sociology and technology, transforming monologues (one to many) into dialogues (many to many) and is the democratization of information, transforming people from content readers into publishers. Social media has become extremely popular because it allows people to connect in the online world to form relationships for personal and business. Businesses also refer to social media as user-generated content (UGC) or consumer-generated media (CGM). Source: http://en.wikipedia.org/wiki/Social_media

5. Social Media Has 3 Components 1. Concept (art, information, or meme). 2. Media (physical, electronic, or verbal). 3. Social interface (intimate direct, community engagement, social viral, electronic broadcast or syndication, or other physical media such as print).

6. Common Forms of Social Media * Concepts, slogans, and statements with a high memory retention quotient, that excite others to repeat. * Grass-Roots direct action information dissemination such as public speaking, installations, performance, and demonstrations. * Electronic media with 'sharing', syndication, or search algorithm technologies (includes internet and mobile devices). * Print media, designed to be re-distributed.

7. People have always shared information Pow Wow Letters Phone/cell Internet What’s next?

8. Where are the saying it? Where did they talk about you? @ Lunch with clients Conferences Golf and sports Church Dances The office cooler Theaters, plays, concerts etc . Now online everywhere 1950’s 1970’s

9. Social Media Everyone is getting into the online Social Media. These are just some of the companies using this as a business tool.

10. Social Media Sites LinkedIn Facebook Plaxo Twitter Flickr Create your own group on Yahoo or Google Groups MeetUp

11. What do you belong to now? Go onto the associations sites that you belong to and get on their online groups/communities USGBC http://groups.usgbc-ncc.org/welcome.htm AIA http://live.blueskybroadcast.com/bsb/client/CL_DEFAULT.asp?Client=189914

12. What are people saying about your company and you?

13. Market Planning With out a plan, the ship will sink… or run aground. Be proactive and come up with a plan now, make it scaleable for your budget.

14. Marketing Planning You will need a huge budget to reach everyone, so narrow it down to a reasonable target market (that’s the old thought process). Remember the 20/80 rule… 80% of business comes from only 20% of your customers, so whom is most likely to buy from you- focus on them. Rules are to be broken…do something unique for your business!

15. Ad Spending Advertising Spending Parent Company Jan - Dec 2008 Jan - Dec 2007 % Change (millions) (millions) Procter & Gamble Co. $2,848.2 $3,531.1 -19.3% General Motors Corp. $2,117.7 $2,488.6 -14.9% AT&T Inc. $1,662.7 $1,792.1 -7.2% Verizon Communications Inc. $1,614.8 $1,636.3 -1.3% Toyota Motor Corp. $1,555.0 $1,665.0 -6.6% Ford Motor Co. $1,416.1 $1,981.6 -28.5% Johnson & Johnson $1,211.0 $1,280.1 -5.4% Time Warner Inc. $1,077.4 $1,411.4 -23.7% Honda Motor Co. $1,016.6 $1,045.9 -2.8% Cerberus Capital Mgt. (Chrysler) $1,002.6 $1,456.7 -31.2% Total Top 10 $15,522.1 $18,288.8 -15.1% Source: The Nielsen Company

16. Social Media Spending “… social-networking sites. U.S. ad spending on social networks now is expected to reach $1.2 billion this year, lower than eMarketer’s earlier $1.4 billion estimate...” Posted by Wall Street Journal online 12/9/08

17. Planning The more planning and money the better the results…Who gets the cheese? New businesses 10% of projected sales should be spent on Marketing. Older business 3% to 4%. In this economy the above numbers are too low. You don’t want your competition to be more visible than you right now?

18. Annual Plans Sample Budget 1st Quarter of 2009 ( based on 200k budget annually) Memberships/Associations 5% of budget ($2,500) Web site 45% of budget ($22,500) Marketing Traditional Items 35% of budget ($17,500) Events 10% of budget ($5,000)

19. Where are you going to spend? Do you need to do it all? Probably not… just budget what you can do, your time and what works best for your target market. This is one of the best ways to brand you and your company.

20. Tools & new Language RSS (abbreviation for Really Simple Syndication) is a family of Web feed formats used to publish frequently updated works—such as blog entries, news headlines, audio, and video—in a standardized format.

21. Widgets A web widget is a portable chunk of code that can be installed and executed within any separate HTML-based web page by an end user without requiring additional compilation. They are derived from the idea of code reuse. Other terms used to describe web widgets include: gadget, badge, module, webjit, capsule, snippet, mini and flake. Web widgets usually but not always use DHTML, JavaScript, or Adobe Flash. Widgets often take the form of on-screen tools (clocks, event countdowns, auction-tickers, stock market tickers, flight arrival information, daily weather etc).

22. Tools & new Language  -VLogs = Video blogging Ω -Crowdsourcing ¥ -Social Media Statistics (SAS is one group that does this well).

23. Crowdsourcing Crowdsourcing is a neologism for the act of taking outsourcing to an undefined, large group of people or community in the form of an open call…to develop a new technology, carry out a design task (also known as community-based design[1] and distributed participatory design), refine or carry out the steps of an algorithm or help capture, systematize or analyze large amounts of data (also citizen science).

24. Stats. Social Media Statistics: usage statistics, and as the years progress… we hoped that we can get more behavioral and attitude stats in with this. (The marketing folks hope that is!).

25. Know your audience & only give valuable information to them SAS Institute Inc. has long developed software for data analysis, econometrics, operations research, and quality improvement. A staff of over 90 statisticians and operations research analysts develop state–of–the–art software that reflects new methodology and practice. Close proximity to major universities and Research Triangle Park promotes the regular interchange of ideas with both academic and industry colleagues.

26. SMS Short Message Service (SMS) is a communication service standardized in the GSM mobile communication system, using standardized communications protocols allowing the interchange of short text messages between mobile telephone devices. SMS text messaging is the most widely used data application on the planet, with 2.4 billion active users, or 74% of all mobile phone subscribers sending and receiving text messages on their phones

27. Social Media What have you done to prepare for this new aspect of business?

28. Basics Keyword Optimization A set of keywords are usually segregated into the primary, secondary and other related key words or phrases which best match the core content of the websites. Many web masters also tend to optimize their website with, keywords based on their products, services or content.

29. Basics SEO-Search engine optimization (SEO) is the process of improving the volume or quality of traffic to a web site from search engines via "natural" or un-paid ("organic" or "algorithmic") search results as opposed to search engine marketing (SEM) which deals with paid inclusion. Typically, the earlier (or higher) a site appears in the search results list, the more visitors it will receive from the search engine. SEO may target different kinds of search, including image search, local search, video search and industry-specific vertical search engines. This gives a web site web presence. As an Internet marketing strategy, SEO considers how search engines work and what people search for. Optimizing a website primarily involves editing its content and HTML and associated coding to both increase its relevance to specific keywords and to remove barriers to the indexing activities of search engines.

30. Web Analytics Web analytics is the measurement, collection, analysis and reporting of internet data for purposes of understanding and optimizing web usage.[1] Basically 2 categories of web analytics; off-site and on-site web analytics. Off-site web analytics refers to web measurement and analysis irrespective of whether you own or maintain a website. It includes the measurement of a website's potential audience (opportunity), share of voice (visibility), and buzz (comments) that is happening on the Internet as a whole.

31. Web Analytics On-site web analytics measure a visitor's journey once on your website. This includes its drivers and conversions; for example, which landing pages encourage people to make a purchase. On-site web analytics measures the performance of your website in a commercial context. This data is typically compared against key performance indicators for performance, and used to improve a web site or marketing campaign's audience response.

32. Social Media “ Never say no to an invitation… you never know who you might meet, what business you might get from it and where you company will land on the Web!” Media 100 Awards 2006; 2009 found photo on flickr.

33. It’s all about your brand Everyone knows her- right? Create an online brand for your company and using social media can help, especially for us small business folks.

34. Questions? Contact: Heather Durham [email_address] 408-971-7558 408-838-4019 The Durham Group P O Box 2428 San Jose CA 95109