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2 0 2 3 MU MB R E L L A C OMMS C ON
JA ME S WR IGH T
MAY 2 0 2 3
MALICE, MANIPULATION AND MEDIA IN
THE AGE OF PURPOSE
3
IN THE AGE OF PURPOSE,
BRANDS MUST FIND THEIR
CONSCIENCE AND TRUTH
3
4
STORYTELLING
IS WHAT WE DO…
RIGHT?
5
IT CAN BE
DANGEROUS
BUT…
6
MISINFORMATION
DISINFORMATION
MISINFORMATION IS EVERYWHERE…
80%
U.S. Adults
Consumed Fake
News
88%
U.S. Adults Admitted
They Have Fallen in the
“Fake News” Trap
25%
U.S. Adults Have
Shared Fake News
Online
Source: DemandSage, Pew Research 7
…EVEN IN THE MEDIA…
8
9
…AND FUELING
POLARIZATION
ACROSS
CULTURE
believe national news organizations
intend to mislead, misinform or
persuade the public to adopt a particular
point of view through their reporting
believe the journalists are acting in
the public’s best interests.
have a great deal/quite a lot of
confidence in news brands.
Source: Brookings Institute, AP News
U.S. ADULTS:
50%
23%
16%
BUSINESS IS THE TRUSTED DRIVER
OF SOCIAL CHANGE
61%
TRUST
BUSINESSES
52%
TRUST
GOVERNMENTS
50%
Source: The Changing Role of the Corporation in Society,
Institute for the Study of Business in Global Society
TRUST
MEDIA
10
PR IS NO LONGER
IN THE BUSINESS OF
STORYTELLING…
…WE ARE NOW IN THE
FACT-TELLING
BUSINESS
11
THE EVOLVING
ROLE OF BRANDS
12
BRANDS CAN NO
LONGER SIT
PASSIVELY ON THE
SIDELINES OF
CULTURE…
13
MERCK & CO.
DISNEY
14
BRANDS ARE
COMMUNICATORS…
15
16
16
BRANDS ARE
ACTIVISTS…
17
IMMIGRATION
& REFUGEES
ABORTION
RIGHTS
TRANSGENDER
RIGHTS
18
BRANDS ARE
STEWARDS OF TRUTH.
19
20
21
WHAT THIS MEANS
FOR PR & COMMS
22
BE OUR BRANDS’
FACT-TELLERS.
#1
23
EXPECT THE
UNEXPECTED —
ALWAYS.
#2
24
SHIFT FROM
STORY TELLING
TO STORY DOING.
#3
25
LEAD WITH
INTEGRITY.
#4
26
TELL THE RIGHT
STORY, NOT JUST A
GOOD STORY.
27
28
QUESTIONS?
29
THANK YOU

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