The document outlines the key steps in developing an effective performance measurement process for a library: 1) understand the context by defining stakeholders and their goals, 2) align the library's strategies and objectives with stakeholders' goals, 3) identify services and programs and the outcomes they aim to achieve, 4) define relevant measures and collect performance data, 5) manage and analyze the data to translate it into meaningful outcomes and impacts, and 6) communicate the results. It provides templates and questions to guide libraries through each step of the process.

1. Adapted from Measuring What Matters: A Library/LRC Outcomes Assessment Manual
by Bonnie Gratch Lindauer, Learning Resources Association, 2000
PERFORMANCE MEASUREMENT PROCESS:
Understandthe
Context
Align Strategies
& Objectives
Identify Services
& Programs
Define Measures
& Data
Manage
Measurement
Data
Translate Data
Into Outcomes &
Impacts
Communicate
Results

2. Adapted from Measuring What Matters: A Library/LRC Outcomes Assessment Manual
by Bonnie Gratch Lindauer, Learning Resources Association, 2000
LOGIC MODEL:
 Space
 Supplies
 Funding
 Staff
 Equipment
 Trainingmodule
 Program
 Report
 # of Programs Held
 # of Program
Attendees
 Increasedskill
 Know-how or know-
that
 Change in behaviour
or attitude
 Change in status
 Lower dropout rates
 Increasedemployment
levels
 Increasedrecovery
rates
INPUT
resource
perspective
OUTPUT
operational
perspective
OUTCOME
user perspective
IMPACT
stakeholder
perspective

3. Adapted from Measuring What Matters: A Library/LRC Outcomes Assessment Manual
by Bonnie Gratch Lindauer, Learning Resources Association, 2000
CURRENT STATUS: Inventory the statistics and measures you keep now:
OPERATIONS CUSTOMER SATISFACTION VALUE OR IMPACT
WhatMeasuresDoYouKeep?

4. Adapted from Measuring What Matters: A Library/LRC Outcomes Assessment Manual
by Bonnie Gratch Lindauer, Learning Resources Association, 2000
UNDERSTAND THE CONTEXT: In your environment, how is value defined, measured and communicated?
Key stakeholders who need to understand our value are:
Name Position/Title/Role Indicators used to
measure their
progress
Their goals &
objectives
What do we know about
them?
What type of stakeholder
are they?
(Financial, operational, support,
influencer, etc.)
What do they know
about us/our
services?

5. Adapted from Measuring What Matters: A Library/LRC Outcomes Assessment Manual
by Bonnie Gratch Lindauer, Learning Resources Association, 2000
ALIGN OBJECTIVES: WHICH OF YOUR STAKEHOLDERS’GOALS & OBJECTIVES OR OUTCOMES DOES YOUR ORGANIZATION
CONTRIBUTE TOWARDS?
1. Identify how your organization’s goals & objectives contribute towards your stakeholders’ desired goals &outcomes.
2. Then identify your services & programs that contribute to your goals & objectives that are aligned with stakeholder goals.
Stakeholders’ Goals & Objectives Relevant for Us
Our Goals & Objectives that Contribute to the
Stakeholders’
Programs,Productsor Services that supportthe Library’sgoals & objectives:

6. Adapted from Measuring What Matters: A Library/LRC Outcomes Assessment Manual
by Bonnie Gratch Lindauer, Learning Resources Association, 2000

7. Adapted from Measuring What Matters: A Library/LRC Outcomes Assessment Manual
by Bonnie Gratch Lindauer, Learning Resources Association, 2000
MANAGE & TRANSLATE DATA: ESTABLISH A PROCESS TO COLLECT, INPUT, AND ANALYZE THE
DATA.
1. Who has overall responsibility for the data?
2. What’s the schedule for collecting the data?
3. Examine the data that’s been collected. What does it tell you? What doesn’t it tell you?
4. Are clients realizing the outcomes you expected? Why? Why not?

8. Adapted from Measuring What Matters: A Library/LRC Outcomes Assessment Manual
by Bonnie Gratch Lindauer, Learning Resources Association, 2000