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Change management in a digital era
The document discusses change management in a digital era. It presents a case study of managing change for new operations in post-war Iraq. The case study highlights that change is a contact sport that requires listening, tapping into existing energy, and expecting the unexpected. It then outlines a new approach to engagement involving defining big ideas and success criteria, crowdsourcing ideas and projects, and co-delivering projects to measure results. This approach aims to align employees, deliver clarity and focus, and enable better ongoing engagement.
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Change management in a digital era
- 1. pinipa Change management ina digital era Faith Forster, Founder & CEO
- 2. The evolution ofchange Project discipline User adoption Engagement 80s 90s 00s 10s Collaboration Change itself is changing
- 3. Change management ina digital era Digitally enabled Employee-led Simple/ process-lite Highly adaptable/ experimental
- 4.
- 5. Case study New operationsin post-war Iraq
- 6. Change is acontact sport Case study: New operations in post-war Iraq
- 7. Expect the unexpected Casestudy: New operations in post-war Iraq
- 8. Listen Case study: Newoperations in post-war Iraq
- 9. Tap into existingenergy Case study: New operations in post-war Iraq
- 10. 1. Where: Definebig ideas & success criteria 2. What: Crowdsource ideas & create projects 3. How: Co-deliver projects & measure results Rethinking engagement
- 11.
- 12. Where are weheading & why? Programme overview: 1. Articulate the big idea 2. Sponsor’s message on why it is important 3. Set the strategic objectives 4. Share context/ strategy documents Value delivered: • Aligned employees • Clarity & focus • Better, ongoing engagement for project initiation Project team/ leader Employees Automated
- 13. What can wedo to get there? Crowdsource ideas: 1. Crowdsource who should be involved 2. Crowdsource ideas 3. Discuss the possibilities & constraints 4. Develop & share proposals 5. Convert ideas to projects Value delivered: • Better decisions to create better solutions • Reduced time to determine solutions • Employees drive process improving ownership & reducing costs for project specialists Project team/ leader Employees Automated
- 14. How can wecreate this? Co-deliver projects: 1. Crowdsource suggestions 2. Make decisions 3. Develop plan (milestones & activities) 4. Monitor progress 5. Manage benefits & risks Value delivered: • Clarity & alignment of roadmap • Keep employees actively engaged • Reduced time coordinating projects & time to execute • Utilise consultants for high value work Project team/ leader Employees Automated