The document provides a summary of Qusay Taha's experience, including over 10 years of experience providing desktop and network support. He has extensive technical skills and certifications working with hardware, software, and networking protocols. He has a bachelor's degree in law and is proficient in both English and Arabic.

1. Qusay Taha
The Woodlands, TX
Cell: 8324175713
Email: qossay83ani@gmail.com
Skype: qossay83ani
SUMMARY
Extensive experience troubleshooting and identifying procedures needed to maintain an efficient network to keep the
organization running smoothly. Proven high performer able to deliver projects and implement innovative solutions to
increase network security and improve technical operations. Academic track record of achievements and professional
credentials in computer networking and extensive knowledge of all aspects of network configuration, administration, and
security.
TECHNICAL PROFICIENCY
Hardware
• Routers: Cisco Routers (1721, 1821, 2800, 2921,4500,6509,7200).
• Switches: Cisco Switches (Catalyst 2950, 2960, 3850),
• Servers: Dell Poweredge (2450, 4350), Sun (E450). HP ( G5,G6 )
Software
• Platform: Cisco IOS , Microsoft Windows server 2008,2012
• Applications: Microsoft Dynamic AX, Lotus Notes, Microsoft Lync, Microsoft Office , VMware. Track-IT ,
HelpStar , Cherwell. Remedy.PowerShell
• Protocols: TCP/IP, NetBEUI, PPP, HTTP, Ethernet, Fast Ethernet, FTP, SMTP/POP3 , SNMP, Telnet, DHCP,
DNS, OSPF, BGP, RIP, RIP2, EIGRP.MPLS
TECHNICAL CERTIFICATIONS
• Cisco Certified Network Associate (Routing and Switching).
• M.K NETs for IT solution
WORK EXPERIENCE
BearingPoint Inc. - Baghdad, Iraq 2008- 2011
USAID-funded Economic Governance II Project
BearingPoint Inc. is an independent management and technology consulting firm.
• NetworkDesktop Support:
1. Network Cabling installation.
2. Resolves problems regarding system configurations, setups and debugs.
3. Install, configure, maintain and test computer hardware, software and peripheral equipment.
4. Act as a technical resource to end users and other information technology staff and troubleshoot.

2. Sabre International Security (SIS) - Baghdad, Iraq 2005 - 2008
Provided worldwide infrastructure and support services, providing operational logistics life support assistance.
• Desktop Support:
1. Under broad direction, performs configuration, installation and/or repairs of PC hardware and
peripherals according to established procedures.
2. Monitors for trouble tickets and coordinates with appropriate vendors for equipment repair, if needed.
3. Adheres to and enforces facility security measures, company safety standards and software licensing
procedures.
4. Assists in setting up PC's and related peripherals for special requests.
EDUCATION
Bachelor of law 2011
University of AL-Turath Baghdad, Iraq