Robert C. Thompson has over 50 years of experience in IT, with expertise in technical writing, systems analysis, programming, and management. He has worked in a variety of industries including banking, insurance, manufacturing, and retail. His background provides strengths in understanding processes, documenting them clearly, and adding value to business environments.

1. ROBERT C. THOMPSON
584 Robert Livingston St, Orange Park, Fl. 32073
904.891.9007
Jaxsaxman@Gmail.com
Employment Objectives:
After an extensive career in IT, there are many ways in which my background, mindset and work ethic can be of value to a
broad range of business environments. Strengths include technical writing, and the ability to understand processes and
document them clearly to a range of audiences. Thank you for your time and consideration as you review this resume.
Professional Experience:
Oct 2015 - Feb 2016 Capital Staffing Solutions, Inc., Jacksonville, Fl.
Licensed Insurance Agent represented Blue Choice Health Insurance Plan of South Carolina. Operated from Florida Blue
call center located in Jacksonville, selling ACA approved health plans in South Carolina during the open enrollment period.
Aug 2014 - Jan 2015 Kelly Services, Inc., Jacksonville, Fl.
Manufacturing Technician assigned to Vistakon Division of Johnson & Johnson. Position is responsible for operation,
monitoring and maintenance of factory production line manufacturing contact lenses.
May 2013 - Aug 2014 Academy Sports & Outdoors, Orange Park, Fl.
Sales Associate assigned to Field & Stream Department. Certified for firearm sales, all fishing, hunting, camping and water
sports products.
Feb 2012 - Present Independent Insurance Agent, Orange Park, Fl.
Insurance Agent specializing in Medicare Supplements, Health Insurance and Life Insurance, I have a Florida Life Health
and Variable Annuities 215 license. Currently representing Farm and Ranch Healthcare.
Feb 2006 - Present Self-Employed IT Contractor, Orange Park, Fl.
Independent Contractor PC performance tuning, Malware removal, configuration upgrades, MS EXCEL spreadsheet
solutions to financial portfolio management, and websites for business types from charter fishing to music groups.
Jan 2003 – (Retirement Feb 2006) Bank of America, Jacksonville, Fl.
ATM Project Focus Team Manager Planned, organized and directed all activities of the team responsible for system
software related to ATM projects worldwide. Projects included bank mergers, functionality enhancements, consolidation of
processes and procedures, system software releases,and regulatory projects such as disaster recovery. Performed
personnel selection, salary review, resource allocation, training activities, oversight of project activities, and interfaced with
multiple user and regulatory departments. Developed and documented departmental and interdepartmental procedures, and
provided technical writing related to new and updated program functionality. Provided management reporting as required.
Jan 1995 - Jan 2003 Nations Bank / Bank of America, Jacksonville, Fl.
Senior LAN Systems Programmer System management for all Tandem systems, including performance and capacity
management, operating system installation and configuration, hardware systems analysis and upgrade recommendations.
Oct 1992 - Jan 1995 Barnett Bank / Nations Bank, Jacksonville, Fl.
Senior Technical Analyst Project leader, providing systems analysis, programming, and technical writing related to IBM-
based applications within the Product Delivery and Development department.
Jul 1991 - Oct 1992 Barnett Bank, Jacksonville, Fl.
Manager, Base24/ATM Planned, organized and directed all activities of the Base24 group, including software evaluation,
installation and support, hardware resource management and performance tuning, training and technical assistance.
Performed all personnel management and management reporting as required.
Oct 1984 - Jul 1991 Barnett Bank, Jacksonville, Fl.
Senior Technical Analyst Installed, maintained, and performance tuned Base24/ATM related application software.
Feb 1983 - Oct 1984 GESCO Inc., Fresno, Ca.
Senior Programmer/Analyst Supported Electronic Funds Transfer projects in both technical and managerial roles.
Jan 1982 - Feb 1983 United Missouri Bank, Kansas City, Mo.
Senior Programmer/Analyst Primary programming support for all Tandem-related application software, and provided
advisory support for Tandem system software
Jul 1981 - Jan 1982 Self-Employed, Kansas City, Mo.
Independent Contractor Partner in home restoration business.
Robert C. Thompson - Page 1

2. Jan 1980 - Jul 1981 Tandem Computers, Inc. Kansas City, Mo.
Senior Systems Analyst Supported computer systems sales effort with technical presentations to customer management,
as well as technical research and assistance to sales staff. Provided technical account management including OS installs,
customer assistance in application design, troubleshooting and assistance in the use of all Tandem software products.
Jul 1977 - Jan 1980 Rockwell International, Cedar Rapids, Ia.
Technical Systems Support Manager Planned, organized and directed all activities of the department, including system
software evaluation, installation, modification and support, hardware resource management, utility program development,
training and technical assistance. Performed personnel management and advised Director level management as required.
Jan 1974 - Jul 1977 Rockwell International, Cedar Rapids, Ia.
Computer Systems Analyst III Developed and managed all system software other than IMS.
Apr 1971 - Jan 1974 Lone Star Gas Company, Dallas, Tx.
Systems Programmer Installed, maintained, and performance tuned IBM operating system software and utilities.
Jul 1970 - Apr 1971 Lone Star Gas Company, Dallas, Tx.
Senior Programmer Developed CICS-based customer information system in IBM Assembler language and PL/1.
May 1969 - Jul 1970 Southern Pacific Railroad, San Francisco, Ca.
Assistant Systems Analyst Developed assembler language programs involving message editing and routing in
QTAM-based online transaction processing system to control freight train movement and management.
Nov 1968 - May 1969 Southern Pacific Railroad, San Francisco, Ca.
Systems Associate Developed programs to control freight train movement and car handling.
Apr 1968 - Nov 1968 U.S. Air Force, Beale AFB, Ca.
Computer Programmer Developed Fortran and Compass programs for use in reduction of electronic intelligence data.
Mar 1967 - Apr 1968 U.S. Air Force, DaNang AFB / PhuCat AFB, South Vietnam
Computer Programmer Developed application systems such as stock inventory and production control support systems.
Jul 1965 - Mar 1967 U.S. Air Force, Holloman AFB, Nm.
Computer Programmer Developed scientifically oriented programs used in projects at the Air Force Missile Development
Center such as a program to calculate the parameters of a rocket sled water braking system.
Jan 1957 - Jul 1965 Various customer sales and service-related jobs, Bryan & Houston, Tx.
Pharmacy sales associate, Service station attendant, Auto Parts Supply sales associate, Orkin Exterminators service
technician, Wackers Department Store assistant manager, Mirapak inc. shipping department associate.
Computing Environments
Hardware IBM PC, Tandem VLX/CYCLONE/Himalaya K1000/K2000/TXP/Non-Stop I/II, IBM ES9021/900/982/3033/370/
145-155-158-168/S360/65-50-40-20/7074, Burroughs 263, CDC 3200/3600/8090, IBM 3083/3724/Docutel 2300 ATM's.
Software Various IBM PC-based tools and operating systems thru Windows 7, MVS/JES2-JES3-ESA, OS/MVT/HASP,
TSO, CICS, IMS/DB/DC, COBOL, 3705 EP, 7074 Emulator, IBM Assembler, PL1, TAL, OS/MFT/HASP, Guardian SPF,
Pathway, SDLC, ACI/NET, NDM, Base24/ATM/Pay/Videotex, MUMPS, All Envoy Protocols, Topstran, Burroughs
Assembler, B263 machine language, Fortran, Compass.
Management and Technical Training
1974 - 2006 20+ management training courses ranging from the Dale Carnegie Course in Effective Speaking and Human
Relations to Technical Writing Concepts and supervisor effectiveness.
1965 - 2006 50+ technical training courses ranging from Electronic Intelligence Data Reduction to Tandem System
Operation and Management, to router configuration.
Education
1964 Texas A&M University, College Station, Tx. (2 years)
1961 Stephen F. Austin High School, Bryan, Tx. (Diploma)
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