Christopher Hamblin has over 15 years of experience in information technology management. He currently manages corporate IT environments for nine locations across four countries as a Sr. Network Windows Administrator. Previously he provided IT consulting services and support for large financial institutions. He has a proven track record of improving communications, reducing costs and increasing productivity through technology implementations. Hamblin holds multiple certifications and has a Masters in Information Technology and Project Management.

1. Christopher A. Hamblin
11650 S. Connell St #8 Phone: (405) 397-7037
Overland Park, KS 66210 E-mail: hamblinc@kc.rr.com
INFORMATION TECHNOLOGY MANAGER
Sr. Network Windows Administrator - Adknowledge Inc. - Kansas City, MO - June 2008 - Present
Manage corporate office environments (servers, network, printers, etc…) for nine locations across four countries. Provide project management
for large-scale internal corporate projects while maintaining a $750k annual internal IT budget. Provide support for MS Exchange, MS SQL,
Active Directory, etc. Manage technical components of corporate mergers and acquisitions.
• Improved corporate communications by implementing Cisco’s Call Manager and a standardized corporate directory.
• Decreased corporate travel expenditures by as much as 30% as well as improved corporate communications and increased company
productivity by implementing a Polycom video conferencing solution at all major company locations.
• Decreased corporate time and resources by implementing digital document management solutions.
IT Consultant - Catch21 - Norman, OK - July 2007 - June 2008
Provided complex banking software consulting services for financial institutions with over 30 billion in assets such as Associated Bank, Wells
Fargo, Bank of America and Capital One. Provided project management for large scale item processing conversions. Collaborated with vendors
to develop solutions for inter-institutional digital item exchanges. Supported Exchange, SQL and Active Directory for the internal organization.
Network Operating Systems Analyst - Dell Inc. - Oklahoma City, OK - July 2006 - July 2007
Trained 150 support staff on software and network troubleshooting. Provided MS Exchange, MS SQL and Active Directory escalation support
for all front-line technicians. Recovered fatal system crashes, including memory dump debugging and corrupt Active Directory and Exchange
databases. Assisted enterprise level customers with software and network infrastructure including router/switch configurations and VPN
setup.
• Improved inter and intra-site communications among Network Operating System Analysts by conducting weekly meetings where we
discussed tickets and outstanding projects.
• Maintained the highest customer satisfaction rating and case closures among all Network Operating System Analysts.
L2 Gold Technical Support Analyst - Dell Inc. - Oklahoma City, OK - September 2005 - July 2006
Devised creative and innovative approaches to solutions where established criteria did not exist. Trained new gold level professional enterprise
support service technicians. Established techniques for improving customer experience. Provided follow-up and technical support for staff
during case owner’s absence.
• Maintained a customer satisfaction rating of 97% by creating rapport and providing empathy with the customer.
• Increased Dell’s overall customer satisfaction by 7% by and creating standards for backup technicians in the Oklahoma City office while
being part of a Six Sigma Black Belt project.
• Ranked 1st of 225 Professional Enterprise Support Service technicians for 2006 by having the highest customer satisfaction statistics,
the most cases closed, the quickest average resolutions and the most process improvements.
Item Processing Technology/Conversion Specialist - Data Center Inc. - Oklahoma City, OK - March 2001 - September 2005
Served as a Windows Domain, Network and Security Administrator. Deployed software and hardware upgrade implementations. Developed
disaster prevention and recovery methodologies. Provided technical support for advanced item processing software and all associated hardware.
Trained staff on new item processing systems and developed procedure manuals for multi-institution/multi-system environments. Developed
and maintained customer-processing tables for over 60 financial institutions within 12 sites in eight states.
• Cut implementation labor costs by as much as 75% by deploying new installation procedures and processes.
• Cut item processing labor by as much at 30% by developing intuitive scripts and processes.
• Improved deployment processes by providing project management for financial institutions during migrations.
Software Experience
Enterprise Applications: Microsoft SQL Server - Microsoft Exchange - Active Directory - Commvault - Microsoft Office - Microsoft Access
- Microsoft FrontPage - ARCserve - CA’s eTrust Antivirus - Backup Exec Operating Systems: All Microsoft Windows client and server
OSs - AS400 OS - Novell (3.12 and SLES 10) - Mac OSX - Ubuntu Linux Developmental: Batch, VB Script, VB, Java, ASP.net, ADO.net,
SQL
Certifications
MCSE Windows 2003 + Security Microcomputer Technician Certified - OKCCC
Comptia Security+ Network Technician Certified – OKCCC
Education
Masters of Information Technology/Project Management Emphasis – Graduated 2010 (3.88 GPA)
American Intercontinental University, Chicago, IL
Bachelors of Information Technology/Network Management Emphasis – Graduated 2009 (3.96 GPA - Suma Cum Lade)
American Intercontinental University, Chicago, IL
Associates in CS/Microcomputer Specialist Emphasis – Graduated 2006 (3.61 GPA)
Oklahoma City Community College, Oklahoma City, OK