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CAPSTONE PROJECT
 GROUP 6, xxx, GRIGGS MBA PROGRAM
                    HANOI, APRIL 20xx




    BUSINESS STRATEGY FORMULATION
             FOR VNF1 JSC

                 DURATION 2010-2015
GROUP 6 RESOURCES ALLOCATION


  1.   Bùi Thanh Tâm         - Q&A
  2.   Nguyễn Xuân Hồng      - Q&A
  3.   Bùi Tú Giang          - data, write up
  4.   Cao Thị Hạnh          - theory
  5.   Nguyễn Thị Minh Thu   - presentation
HIGHLIGHTS


1.   Objectives of the study
2.   Overview of VNF1 JSC
3.   Analysis of marco - micro- internal
     environment level
4.   SWOT analysis
5.   Strategy formulation
6.   Solutions on functional strategies
7.   Milestones in strategy implementation
8.   Conslusion



                   PRESENTATION TIME: 15 MINUTES
OBJECTIVES

   In-depth analysis of business environment of VNF1:
   To propose a 5 year business strategy to VNF1 JSC
   Best practices of Griggs MBA knowledge
OVERVIEW OF VNF1 JSC


       Established in 2008:
           VNF1: young company in rice production industry
           Member of Vietnam Northern Food Corporation (VNF1 Corporation)
           Expected to be a modern business model for the Corporation +
           Food security for Northern provinces
           Long term vision:
                 A modern and professional distributor-retailer;
                 Established VNF1 Corporation brand name
ANALYSIS OF MACRO ENVIRONMENT



                 LAW
                 LAW
    CULTURE-
    CULTURE-                 ECONOMY
                             ECONOMY
    SOCIETY
     SOCIETY
             MACRO FACTORS
             MACRO FACTORS
             (PESTLE MODEL)
              (PESTLE MODEL)
    POLITIC
    POLITIC                  ENVIR.
                             ENVIR.

              TECHNOLOGY
              TECHNOLOGY

                           (Campell & Craig, 2005)
ANALYSIS OF MACRO ENVIRONMENT
POLITIC-LEGAL
    Stable political and legal environment.
    The Government support:
          Promote distribution system development
          Promote participation of various economic sectors
          Favorable credit program, tax reduction
    However, the government has not yet a master plan for rice as a
     strategic national industry.
ANALYSIS OF MACRO ENVIRONMENT

ECONOMY
    One of the fastest growing economies : Average GDP growth: 7.2%
    In Asia:
          One of the few with positive economic growth
          Third quickest economic recovery
    Open market: more import commodities,
    ADB: no economic efficiency, no inflation control. (Apr, 2010)
ANALYSIS OF MACRO ENVIRONMENT
TECHNOLOGY
    In production and processing,
    In post harvest: better value and diversity of products
    Impacts in the way of delivery, distribution, payment
    However, high tech in agriculture: expensive.
ANALYSIS OF MACRO ENVIRONMENT
 CULTURE-SOCIETY
       Rice is essential for generation.
       Habits in rice production and consumption have not recognized the value of
        quality standard in rice
       Unpacked rice selling is dominating 86%
       Young population: 70% under 30
       Widening gap of social classes: 10% with higher income
       Modern Hanoi residential areas growth:




Source: CB Richard Ellis, 2010
ANALYSIS OF MACRO ENVIRONMENT

    TREND OF GLOBALIZATION
   Vietnam:
        Penetration of Big C, Metro, Loteria,…
        Retail market: 17% growth/ year
        Total retail market revenue:
         –   $40 billion (2007)
         –   $53 billion (2010f)

   Thailand:
        traditional distribution system: 95% (1990)
        2010 is expected to see the reverse




                                                  Figure 2.9. Vietnam rising in the list of most
                                                        attractive market for US retailers.
                                                             (Source: A.T. Kearney)
SECTOR ANALYSIS


                                POTENTIAL
                              COMPETITORS:
                                  Foreign,
                               technological
                                 progress




                                                                     POWER OF CUSTOMER:
                                 CURRENT COMPETITORS:                 Habit, less knowledge,
                                    VNF1 companies,                    after sales demand
                                 Experienced privates with
 POWER OF SUPPLIERS:               Flexible mechanism
       Local strength,
Not ready for new standards



                                         SUBSTITUTIONS:
                                         non rice
                                         western food;
                                         Diversity in gains
                                         intakes
                                                              5 forces of competition, M. Porter 1980
Competitors in high-quality rice market


    No   Criteria              VNF1               Competitors
                                         A        B             C
                                         Hapro    Metro         Bảo Minh
    1    Cost                  High      High     Medium        Medium
    2    Price                 High      High     Medium        High
    4    HR quality            Medium    Medium   High          Medium
    5    Market share          2%        5%       7%            10%
    6    Brand                 yes       yes      yes           no
    7    Relevant              High      Medium   Medium        Medium
         experience
    8    Standard              High      Low      Low           Medium
         production system     (HACCP)
    3    Financial source      High      Medium   Very high     Medium
    9    Post sales services   High      Medium   Medium        Medium



    Table 2.1. Comparison of some competitors in high-quality rice market (Source: VNF1)
Competitors in high-quality rice market

   VNF1 positioning in high quality rice market
                                 QUALITY,
                               SAFETY LEVEL




                                              VNF1

                                                     Yamad
                                            Bao        a
                                 Hapro      Minh
                        ĐÔNG
                         BẮC



                                 GENERAL
                                 RETAILER
                                    S                    PRICE
INTERNAL ENVIRONMENT ANALYSIS

   Porter’s Model of Value Chain
INTERNAL ENVIRONMENT ANALYSIS

    Support activities:
   HRM: Proper structure, experienced leaders, young staff, learning
    organization
   Product and technology development: exploitation of 5 levels of
    products, good cooperation of “5 partners”
   Accounting & finance: not active enough to report and consult

    Primary activities:
   Operation: established quality control standards, good planning of
    material areas, supplier management, wide business network
   Marketing & sales: customers database, market intelligence, website
   However: no long term planning, synergy among functions.
SWOT ANALYSIS
                    S                                              O
- Experienced leaders in the industry         - Clean food is a big concern
- Healthy corporate culture                   - Improved living standard, urbanization
- Wide business network                       - Modern shopping style
- Strong control of original material areas   - Not yet a company with special attention to
- Advantage of business locations.            clean rice business + modern distribution.
                                              - Distribution is a focus of the Government.
                                              - Rice: essential food with more diversified
                                              recipes


                    W                                              T

- HR to cover quality control, marketing,     - Habit of buying unpacked rice in “open”
and wide distribution system                  markets
- In-completed compensation system.           - Consumers ok with unidentified quality
- Not proper software application to          standards
manage distribution system and customer       - Economic crisis.
feedback                                      - Small ratio of return on investment in rice
- Not well known brand name products          business.
                                              - Unexpected changes in climate.
ANALYSIS OF MARKET SEGMENT

   High class rice for high income people.
   Initial area: Hanoi, then Northern expand.
   The segment is attractive in size and competitiveness.
   Orientation: “High quality, safety and convenience”.

(Source: VNF1 2007)
                      Location          Urban residents   Residents afford   Average
                      (groups)                            VNF1 rice          income/ month
                      Hanoi (Group 1)         2,650,472           927,665    6m
                      Group 2                   995,765           179,237    4.5m
                      Group 3                 1,109,220           133,106    4.3m
                      Group 4                 1,269,969           126,996    4m
                      Group 5                   523,624            41,889    3.7m
                      Total                                      1,408,896
VNF1 Mission, Vision & Value


 Mission

  To produce and distribute clean and safety rice via modern
  channels.
 Vision

  Be leader in production and distribution of clean and safety rice, to
  enhance Vietnamese rice value.
 Strategy   Goal
   Sustainability
   Better   awareness of clean rice
   VNF1     brand-name rice
Market Objectives




      30% Hanoi market


    Well known clean rice         In the next
      with VNF1 brand               5 years

     Professional image
of VNF1 of a modern distributor
BUSINESS STRATEGY FORMULATION

   EFE & IFE for VNF1
               EFE
               External factors                                     Weight                Rating                Score
           1   Tax reform                                              0.08                    3                 0.24
           2   New technology for agri business                        0.10                    4                 0.40
           3   Interest rate increase                                  0.05                    2                 0.10
           4   Changes in shopping behaviors                           0.18                    3                 0.54
           5   New retailer giant                                      0.09                    3                 0.27
           6   Financial crisis                                        0.10                    2                 0.20
           7   Expansion of urban areas                                0.05                    2                 0.10
           8   WTO                                                     0.04                    3                 0.12
           9   Improvement of suppliers capacity                       0.11                    3                 0.33
          10   Nature                                                  0.20                    2                 0.40
                                                                       1.00                                      2.70
               Total EF point of 2.7 illustrates that VNF1's reaction against external factors at average level

               IFE
               Internal factors                                    Weight               Rating               Score
           1   Increase of productivity                              0.07                 4.00               0.28
           2   New HR structure                                      0.06                 3.00               0.18
           3   Better post sales services                            0.04                 3.00               0.12
           4   Better budget for R&D                                 0.05                 2.00               0.10
           5   Joining the Retailer Association                      0.03                 2.00               0.06
           6   Commitment of leadership                              0.10                 3.00               0.30
           7   Established brands of VNF1                            0.20                 4.00               0.80
           8   New foreign partner                                   0.30                 4.00               1.20
           9   New office                                            0.05                 3.00               0.15
          10   Higher rate of employment turnover                    0.10                 3.00               0.30
                                                                     1.00                                    3.49
               Total IF point of 3.49 demonstrates that the internal strength of VNF1 is better than competitors
BUSINESS STRATEGY FORMULATION

   QSPM for VNF1
                                                     Option 1: Differentiation   Option 2: Cost leadership
        External factors                    Weight    Rating      Score       Rating        Score
     1 Tax reform                               0.08          2        0.16            3         0.24
     2 New technology for agri business         0.10          4        0.40            3         0.30
     3 Interest rate increase                   0.05          2        0.10            3         0.15
     4 Changes in shopping behaviors            0.18          4        0.72            3         0.54
     5 New retailer giant                       0.09          4        0.36            3         0.27
     6 Financial crisis                         0.10          2        0.20            3         0.30
     7 Expansion of urban areas                 0.05          2        0.10            2         0.10
     8 WTO                                      0.04          3        0.12            2         0.08
     9 Improvement of suppliers capacity        0.11          3        0.33            2         0.22
     10 Nature                                  0.20          2        0.40            3         0.60
        Total                                   1.00                   2.89                      2.80
        Internal factors                   Weight    Rating     Score       Rating       Score
     1 Increase of productivity                0.07       3.00        0.21         4.00         0.28
     2 New HR structure                        0.06       3.00        0.18         2.00         0.12
     3 Better post sales services              0.04       3.00        0.12         2.00         0.08
     4 Better budget for R&D                   0.05       3.00        0.15         1.00         0.05
     5 Joining the Retailer Association        0.03       2.00        0.06         1.00         0.03
     6 Commitment of leadership                0.10       3.00        0.30         2.00         0.20
     7 Established brands of VNF1              0.20       4.00        0.80         2.00         0.40
     8 New foreign partner                     0.30       4.00        1.20         2.00         0.60
     9 New office                              0.05       2.00        0.10         2.00         0.10
     10 Higher rate of employment turnover     0.10       3.00        0.30         3.00         0.30
        Total                                  1.00                   3.42                      2.16
        Grand total                                                   6.31          -           4.96
DIFFERENTIATION




VNF1 QUALITY:
 Quality and contents in line
  with registered criteria.
 Natural tastes.
 Prohibited chemicals- free.
 True weight.
 Professional packaging.
 Friendly delivery
HOW TO BE THERE?

    Production management solutions: key
   Good demand forecast
   Strict control of material areas
   R&D: effective cooperation of 4 partners
   Exploitation of 5 levels of products
   LEAN: productivity, cost saving, initiatives
   Standardized with HACCP, ISO 9001/22000.
   PROCESS
HOW TO BE THERE?

   HRM solutions
 Customers     as the center and employees as lead of all
 activities.
       Smart attraction
       Clear job analysis, performance appraisal
       Work-life balanced compensation
       PEOPLE for 4P+ marketing plan
 Proactive    in consulting for management in HR
 planning.
HOW TO BE THERE?

   PR solutions: continuous, 2 way communications
 VNF1    is clean and natural
 VNF1    is specialist, stylish:
       market report,
       theme restaurant,
       alive rice museum
 VNF1    is high tech
 VNF1:    community social responsibility
 VNF1:    ready with crisis management ability
 Promote    PHYSICAL EVIDENCE
HOW TO BE THERE?

   Distribution
    solution:
 Diversified,   convenient for
 customers
 Advantages     of the current
 network
 Catch   up with modern
HOW TO BE THERE?



   Finance management solutions:
 cost   saving with better supply chain
 Take   the best advantages of wide business network to be the leverage for others
MILESTONES IN THE 5 YEAR STRATEGY IMPLEMENTATION


                                                        2010    2011      2012    2013    2014        2015




                                                                                                              Criteria for
                                                                                                              evaluation
                                                      Q   Q   Q     Q   Q   Q   Q   Q   Q     Q     Q   Q
Area       Milestones                                 1+2 3+4 1+2   3+4 1+2 3+4 1+2 3+4 1+2   3+4   1+2 3+4

           1. Corporate structure and culture




                                                                                                                      Level of absorb of feedbacks
HRM        reenforcement




                                                                                                                                     Objectives
           2. Completion of job analysis,
           performance appraisal, compensation
HRM        and feedback system

          3. Promotion campaign for VNF1 brand
Promotion products

           4. Strengthening of distribution system/




                                                                                                                 Budget
Place      policy

Product    5. Strengthening of standard production
quality    process control


HRM        6. Survey on staff satisfaction




                                                                                                                 Deadlines
                                                                                                                 achieved,
          7. Survey on customers awareness on
Promotion VNF1 brands
CONCLUSION

     What “Rice Group” have done?
    Picture of VNF1
    Recommend the way to go in
     the next 5 years
   Clean, High quality
   Catch up with globalization
   Cultural value of Vietnam rice
   A leading rice business

    Challenges: synergy among
     functions
THANK YOU




            … BUT NOT THE END
REFERENCE


1.   Textbooks on Strategic Management of MBA Program, Griggs
     University
2.   Portable MBA in Marketing.
3.   VNF1 Distribution JSC website http://vnf1jsc.vn/home/
4.   Reports on Vietnam Rice Market and Recommendations to Develop
     Distribution System, VNF1, July/2009
5.   Report on the Survey on Hanoi Rice Consumers Behavious, VNF1
6.   Website of General Statistics Office http://www.gso.gov.vn/
7.   Website
     http://www.saga.vn/Marketing/Phantichvadubao/13140.saga
8.   Website of US Rice Federation

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Mba Capstone Presentation

  • 1. CAPSTONE PROJECT GROUP 6, xxx, GRIGGS MBA PROGRAM HANOI, APRIL 20xx BUSINESS STRATEGY FORMULATION FOR VNF1 JSC DURATION 2010-2015
  • 2. GROUP 6 RESOURCES ALLOCATION 1. Bùi Thanh Tâm - Q&A 2. Nguyễn Xuân Hồng - Q&A 3. Bùi Tú Giang - data, write up 4. Cao Thị Hạnh - theory 5. Nguyễn Thị Minh Thu - presentation
  • 3. HIGHLIGHTS 1. Objectives of the study 2. Overview of VNF1 JSC 3. Analysis of marco - micro- internal environment level 4. SWOT analysis 5. Strategy formulation 6. Solutions on functional strategies 7. Milestones in strategy implementation 8. Conslusion PRESENTATION TIME: 15 MINUTES
  • 4. OBJECTIVES  In-depth analysis of business environment of VNF1:  To propose a 5 year business strategy to VNF1 JSC  Best practices of Griggs MBA knowledge
  • 5. OVERVIEW OF VNF1 JSC  Established in 2008:  VNF1: young company in rice production industry  Member of Vietnam Northern Food Corporation (VNF1 Corporation)  Expected to be a modern business model for the Corporation +  Food security for Northern provinces  Long term vision:  A modern and professional distributor-retailer;  Established VNF1 Corporation brand name
  • 6. ANALYSIS OF MACRO ENVIRONMENT LAW LAW CULTURE- CULTURE- ECONOMY ECONOMY SOCIETY SOCIETY MACRO FACTORS MACRO FACTORS (PESTLE MODEL) (PESTLE MODEL) POLITIC POLITIC ENVIR. ENVIR. TECHNOLOGY TECHNOLOGY (Campell & Craig, 2005)
  • 7. ANALYSIS OF MACRO ENVIRONMENT POLITIC-LEGAL  Stable political and legal environment.  The Government support:  Promote distribution system development  Promote participation of various economic sectors  Favorable credit program, tax reduction  However, the government has not yet a master plan for rice as a strategic national industry.
  • 8. ANALYSIS OF MACRO ENVIRONMENT ECONOMY  One of the fastest growing economies : Average GDP growth: 7.2%  In Asia:  One of the few with positive economic growth  Third quickest economic recovery  Open market: more import commodities,  ADB: no economic efficiency, no inflation control. (Apr, 2010)
  • 9. ANALYSIS OF MACRO ENVIRONMENT TECHNOLOGY  In production and processing,  In post harvest: better value and diversity of products  Impacts in the way of delivery, distribution, payment  However, high tech in agriculture: expensive.
  • 10. ANALYSIS OF MACRO ENVIRONMENT CULTURE-SOCIETY  Rice is essential for generation.  Habits in rice production and consumption have not recognized the value of quality standard in rice  Unpacked rice selling is dominating 86%  Young population: 70% under 30  Widening gap of social classes: 10% with higher income  Modern Hanoi residential areas growth: Source: CB Richard Ellis, 2010
  • 11. ANALYSIS OF MACRO ENVIRONMENT  TREND OF GLOBALIZATION  Vietnam:  Penetration of Big C, Metro, Loteria,…  Retail market: 17% growth/ year  Total retail market revenue: – $40 billion (2007) – $53 billion (2010f)  Thailand:  traditional distribution system: 95% (1990)  2010 is expected to see the reverse Figure 2.9. Vietnam rising in the list of most attractive market for US retailers. (Source: A.T. Kearney)
  • 12. SECTOR ANALYSIS POTENTIAL COMPETITORS: Foreign, technological progress POWER OF CUSTOMER: CURRENT COMPETITORS: Habit, less knowledge, VNF1 companies, after sales demand Experienced privates with POWER OF SUPPLIERS: Flexible mechanism Local strength, Not ready for new standards SUBSTITUTIONS: non rice western food; Diversity in gains intakes 5 forces of competition, M. Porter 1980
  • 13. Competitors in high-quality rice market No Criteria VNF1 Competitors A B C Hapro Metro Bảo Minh 1 Cost High High Medium Medium 2 Price High High Medium High 4 HR quality Medium Medium High Medium 5 Market share 2% 5% 7% 10% 6 Brand yes yes yes no 7 Relevant High Medium Medium Medium experience 8 Standard High Low Low Medium production system (HACCP) 3 Financial source High Medium Very high Medium 9 Post sales services High Medium Medium Medium Table 2.1. Comparison of some competitors in high-quality rice market (Source: VNF1)
  • 14. Competitors in high-quality rice market  VNF1 positioning in high quality rice market QUALITY, SAFETY LEVEL VNF1 Yamad Bao a Hapro Minh ĐÔNG BẮC GENERAL RETAILER S PRICE
  • 15. INTERNAL ENVIRONMENT ANALYSIS  Porter’s Model of Value Chain
  • 16. INTERNAL ENVIRONMENT ANALYSIS  Support activities:  HRM: Proper structure, experienced leaders, young staff, learning organization  Product and technology development: exploitation of 5 levels of products, good cooperation of “5 partners”  Accounting & finance: not active enough to report and consult  Primary activities:  Operation: established quality control standards, good planning of material areas, supplier management, wide business network  Marketing & sales: customers database, market intelligence, website  However: no long term planning, synergy among functions.
  • 17. SWOT ANALYSIS S O - Experienced leaders in the industry - Clean food is a big concern - Healthy corporate culture - Improved living standard, urbanization - Wide business network - Modern shopping style - Strong control of original material areas - Not yet a company with special attention to - Advantage of business locations. clean rice business + modern distribution. - Distribution is a focus of the Government. - Rice: essential food with more diversified recipes W T - HR to cover quality control, marketing, - Habit of buying unpacked rice in “open” and wide distribution system markets - In-completed compensation system. - Consumers ok with unidentified quality - Not proper software application to standards manage distribution system and customer - Economic crisis. feedback - Small ratio of return on investment in rice - Not well known brand name products business. - Unexpected changes in climate.
  • 18. ANALYSIS OF MARKET SEGMENT  High class rice for high income people.  Initial area: Hanoi, then Northern expand.  The segment is attractive in size and competitiveness.  Orientation: “High quality, safety and convenience”. (Source: VNF1 2007) Location Urban residents Residents afford Average (groups) VNF1 rice income/ month Hanoi (Group 1) 2,650,472 927,665 6m Group 2 995,765 179,237 4.5m Group 3 1,109,220 133,106 4.3m Group 4 1,269,969 126,996 4m Group 5 523,624 41,889 3.7m Total 1,408,896
  • 19. VNF1 Mission, Vision & Value  Mission To produce and distribute clean and safety rice via modern channels.  Vision Be leader in production and distribution of clean and safety rice, to enhance Vietnamese rice value.  Strategy Goal  Sustainability  Better awareness of clean rice  VNF1 brand-name rice
  • 20. Market Objectives 30% Hanoi market Well known clean rice In the next with VNF1 brand 5 years Professional image of VNF1 of a modern distributor
  • 21. BUSINESS STRATEGY FORMULATION  EFE & IFE for VNF1 EFE External factors Weight Rating Score 1 Tax reform 0.08 3 0.24 2 New technology for agri business 0.10 4 0.40 3 Interest rate increase 0.05 2 0.10 4 Changes in shopping behaviors 0.18 3 0.54 5 New retailer giant 0.09 3 0.27 6 Financial crisis 0.10 2 0.20 7 Expansion of urban areas 0.05 2 0.10 8 WTO 0.04 3 0.12 9 Improvement of suppliers capacity 0.11 3 0.33 10 Nature 0.20 2 0.40 1.00 2.70 Total EF point of 2.7 illustrates that VNF1's reaction against external factors at average level IFE Internal factors Weight Rating Score 1 Increase of productivity 0.07 4.00 0.28 2 New HR structure 0.06 3.00 0.18 3 Better post sales services 0.04 3.00 0.12 4 Better budget for R&D 0.05 2.00 0.10 5 Joining the Retailer Association 0.03 2.00 0.06 6 Commitment of leadership 0.10 3.00 0.30 7 Established brands of VNF1 0.20 4.00 0.80 8 New foreign partner 0.30 4.00 1.20 9 New office 0.05 3.00 0.15 10 Higher rate of employment turnover 0.10 3.00 0.30 1.00 3.49 Total IF point of 3.49 demonstrates that the internal strength of VNF1 is better than competitors
  • 22. BUSINESS STRATEGY FORMULATION  QSPM for VNF1 Option 1: Differentiation Option 2: Cost leadership External factors Weight Rating Score Rating Score 1 Tax reform 0.08 2 0.16 3 0.24 2 New technology for agri business 0.10 4 0.40 3 0.30 3 Interest rate increase 0.05 2 0.10 3 0.15 4 Changes in shopping behaviors 0.18 4 0.72 3 0.54 5 New retailer giant 0.09 4 0.36 3 0.27 6 Financial crisis 0.10 2 0.20 3 0.30 7 Expansion of urban areas 0.05 2 0.10 2 0.10 8 WTO 0.04 3 0.12 2 0.08 9 Improvement of suppliers capacity 0.11 3 0.33 2 0.22 10 Nature 0.20 2 0.40 3 0.60 Total 1.00 2.89 2.80 Internal factors Weight Rating Score Rating Score 1 Increase of productivity 0.07 3.00 0.21 4.00 0.28 2 New HR structure 0.06 3.00 0.18 2.00 0.12 3 Better post sales services 0.04 3.00 0.12 2.00 0.08 4 Better budget for R&D 0.05 3.00 0.15 1.00 0.05 5 Joining the Retailer Association 0.03 2.00 0.06 1.00 0.03 6 Commitment of leadership 0.10 3.00 0.30 2.00 0.20 7 Established brands of VNF1 0.20 4.00 0.80 2.00 0.40 8 New foreign partner 0.30 4.00 1.20 2.00 0.60 9 New office 0.05 2.00 0.10 2.00 0.10 10 Higher rate of employment turnover 0.10 3.00 0.30 3.00 0.30 Total 1.00 3.42 2.16 Grand total 6.31 - 4.96
  • 23. DIFFERENTIATION VNF1 QUALITY:  Quality and contents in line with registered criteria.  Natural tastes.  Prohibited chemicals- free.  True weight.  Professional packaging.  Friendly delivery
  • 24. HOW TO BE THERE?  Production management solutions: key  Good demand forecast  Strict control of material areas  R&D: effective cooperation of 4 partners  Exploitation of 5 levels of products  LEAN: productivity, cost saving, initiatives  Standardized with HACCP, ISO 9001/22000.  PROCESS
  • 25. HOW TO BE THERE?  HRM solutions  Customers as the center and employees as lead of all activities.  Smart attraction  Clear job analysis, performance appraisal  Work-life balanced compensation  PEOPLE for 4P+ marketing plan  Proactive in consulting for management in HR planning.
  • 26. HOW TO BE THERE?  PR solutions: continuous, 2 way communications  VNF1 is clean and natural  VNF1 is specialist, stylish:  market report,  theme restaurant,  alive rice museum  VNF1 is high tech  VNF1: community social responsibility  VNF1: ready with crisis management ability  Promote PHYSICAL EVIDENCE
  • 27. HOW TO BE THERE?  Distribution solution:  Diversified, convenient for customers  Advantages of the current network  Catch up with modern
  • 28. HOW TO BE THERE?  Finance management solutions:  cost saving with better supply chain  Take the best advantages of wide business network to be the leverage for others
  • 29. MILESTONES IN THE 5 YEAR STRATEGY IMPLEMENTATION 2010 2011 2012 2013 2014 2015 Criteria for evaluation Q Q Q Q Q Q Q Q Q Q Q Q Area Milestones 1+2 3+4 1+2 3+4 1+2 3+4 1+2 3+4 1+2 3+4 1+2 3+4 1. Corporate structure and culture Level of absorb of feedbacks HRM reenforcement Objectives 2. Completion of job analysis, performance appraisal, compensation HRM and feedback system 3. Promotion campaign for VNF1 brand Promotion products 4. Strengthening of distribution system/ Budget Place policy Product 5. Strengthening of standard production quality process control HRM 6. Survey on staff satisfaction Deadlines achieved, 7. Survey on customers awareness on Promotion VNF1 brands
  • 30. CONCLUSION What “Rice Group” have done?  Picture of VNF1  Recommend the way to go in the next 5 years  Clean, High quality  Catch up with globalization  Cultural value of Vietnam rice  A leading rice business  Challenges: synergy among functions
  • 31. THANK YOU … BUT NOT THE END
  • 32. REFERENCE 1. Textbooks on Strategic Management of MBA Program, Griggs University 2. Portable MBA in Marketing. 3. VNF1 Distribution JSC website http://vnf1jsc.vn/home/ 4. Reports on Vietnam Rice Market and Recommendations to Develop Distribution System, VNF1, July/2009 5. Report on the Survey on Hanoi Rice Consumers Behavious, VNF1 6. Website of General Statistics Office http://www.gso.gov.vn/ 7. Website http://www.saga.vn/Marketing/Phantichvadubao/13140.saga 8. Website of US Rice Federation

Editor's Notes

  1. Phân công làm việc nhóm: And resources arrangement for presentation and attending to the Q&A session Writing theory Collection of information Writing analysis Presentation Q&A
  2. Mục đích Tổng quan VNF1 JSC Phân tích PESTLE- Phân tích ngành- Phân tích môi trường nội bộ Phân tích SWOT Lựa chọn chiến lược (với QSPM) Các chiến lược chức năng Các mốc chính trong triển khai chiến lược Kết luận Thong nhat: 15 phut, VNF1 and Corporation
  3. Muc đích cua nghien cuu Giúp công ty có một nghiên cứu chi tiết và đầy đủ về môi trường kinh doanh, các yếu tố ảnh hưởng trong ngành. Đề xuất chiến lược kinh doanh ngắn hạn cho công ty với mục đích trở thành một doanh nghiệp kinh doanh gạo chất lượng cao hàng đầu VN. Áp dụng các kiến thức của MBA: marketing, operation, HR, OB,…
  4. Tổng quan về VNF1 JSC: Thành lập tháng 7, 2008 Là một công ty non trẻ trong ngành kinh doanh lương thực Là thành viên của VNF1 Được xây dựng để trở thành mô hình kinh doanh hiện đại trong VNF1 Góp phần an ninh lương thực cho các tỉnh phía Bắc Chiến lược lâu dài: Trở thành công ty phân phối bán lẻ hiện đại, hàng đầu, củng cố thương hiệu VNF1.
  5. The Macro environment This CTR corresponds to Figure 3-4 on p. 74 and relates to the material on pp. 74-95. Teaching Tip: This CTR overviews the major forces in the company’s microenvironment. You might use it as an introduction before exploring each area in detail. Each of the six major forces is covered in greater detail on subsequent CTRs. Macro environmental Forces Demographic. The demographic environment monitors population characteristics on such items as size, density, age, location. Economic. The economic environment includes income and spending pattern concerns. Natural . The natural environment addresses pollution concerns, energy costs, raw materials availability, and growing government roles in resource management. Technological. The technological environment includes such issues as the fast pace of change, emerging product forms, and high R&D. Political . The political environment addresses the role of government and policy in the regulation of business. Cultural . The cultural environment recognizes the influence of values and beliefs of a society on purchase decisions and consumption patterns. PESTLE
  6. The Macro environment This CTR corresponds to Figure 3-4 on p. 74 and relates to the material on pp. 74-95. Teaching Tip: This CTR overviews the major forces in the company’s macro environment. You might use it as an introduction before exploring each area in detail. Each of the six major forces is covered in greater detail on subsequent CTRs. Macro environmental Forces Demographic. The demographic environment monitors population characteristics on such items as size, density, age, location. Economic. The economic environment includes income and spending pattern concerns. Natural . The natural environment addresses pollution concerns, energy costs, raw materials availability, and growing government roles in resource management. Technological. The technological environment includes such issues as the fast pace of change, emerging product forms, and high R&D. Political . The political environment addresses the role of government and policy in the regulation of business. Cultural . The cultural environment recognizes the influence of values and beliefs of a society on purchase decisions and consumption patterns. Gạo là mặt hàng chính trị: Cac thay doi ve chinh tri, phap luat trong nuoc co anh huong quan trong va truc tiep toi tinh hinh san xuat va kinh doanh. Chính trị và luật pháp trong nước ổn định. Chính phủ cũng có nhiều chính sách hỗ trợ ngành lương thực như cho vay vốn để phát triển lương thực, giảm hoặc miễn thuế sử dụng đất nông nghiệp, khuyến khích cho vay vốn để thu mua tạm trữ lương thực theo kế hoạch chiến lược của Chính phủ. Thủ tướng và Tổng công ty xác định kinh doanh phân phối lương thực là khâu cần được chú trọng phát triển, nhằm đảm bảo lưu thông tốt nhất phục vụ kịp thời cho nhu cầu tiêu dùng của toàn xã hội, góp phần ổn định thị trường, đảm bảo an ninh lương thực, tình hình trật tự xã hội. Thị trường lương thực nội địa được quan tâm thích đáng, khi thị trường xuất khẩu ngày càng khó khăn do có thêm nhiều loại hình doanh nghiệp được tham gia xuất khẩu gạo trực tiếp. Trong he thong phan phoi gao, thanh phan tu nhan tham gia toi 95%, gop phan tao su da dang, linh hoat trong van de phan phoi. Trong một loạt các giải pháp về điều hành thị trường, các quan chức của Bộ Công thương đã nhấn mạnh đến việc phát triển lưu thông, phân phối hàng hóa. Một quỹ dự phòng sẽ được thiết lập khi thị trường căng thẳng, trong đó, các nhà phân phối sẽ là đối tác của quỹ, là công cụ cho Chính phủ trong việc bình ổn thị trường. Theo bài: Tiếp cận thị trường : Phát triển mạnh hệ thống phân phối nòng cốt của thị trường nội địa tháng 10, 2009 của Hoàng Thọ Xuân, PGS, TS, Vụ trưởng/. Vụ Thị trường trong nước: Mục tiêu, quan điểm và giải pháp đẩy mạnh phát triển, tăng cường quản lý nhà nước đối với các hệ thống phân phối trên thị trường nước ta hiện nay và những năm tiếp theo. Mục tiêu chung: Đẩy mạnh phát triển và tăng cường quản lý nhà nước đối với các hệ thống phân phối trên thị trường trong nước hiện nay và trong những năm tới nhằm đạt các mục tiêu thúc đẩy sản xuất phát triển, ổn định và từng bước nâng cao đời sống nhân dân, tích cực đóng góp cho tăng trưởng kinh tế bền vững của đất nước; góp phần bảo đảm thị trường phát triển trong sự ổn định, cân bằng và hài hòa, vận hành có tổ chức và phù hợp với quy luật khách quan, hoạt động trong môi trường cạnh tranh lành mạnh dưới sự quản lý và điều hành vĩ mô của Nhà nước; tạo tiền đề tổ chức và cơ sở kinh tế cho quá trình chủ động thực hiện thành công các cam kết gia nhập WTO về mở cửa lĩnh vực dịch vụ phân phối hàng hóa. So với các nước có thế mạnh về nông nghiệp trên thế giới, có thể thấy, tuy có quan tâm, nhưng chính phủ ta chưa có những hành động cụ thể để xây dựng chiến lược phát triển thế mạnh lúa gạo cho VN một cách tổng thể. Ở Thái Lan, Cứ mỗi 5 năm Thái Lan lại xây dựng một chiến lược phát triển lúa gạo với mục tiêu nâng tỷ lệ gạo chất lượng cao lên trên 90%. Kết quả là, dù chọn canh tác các giống lúa đặc sản, lúa chất lượng cao với thời gian canh tác dài ngày nhưng Thái Lan vẫn là nước đứng đầu về xuất khẩu lúa gạo về cả số lượng (10 triệu tấn năm 2008) lẫn giá cả.
  7. The Macro environment This CTR corresponds to Figure 3-4 on p. 74 and relates to the material on pp. 74-95. Teaching Tip: This CTR overviews the major forces in the company’s macro environment. You might use it as an introduction before exploring each area in detail. Each of the six major forces is covered in greater detail on subsequent CTRs. Macro environmental Forces Demographic. The demographic environment monitors population characteristics on such items as size, density, age, location. Economic. The economic environment includes income and spending pattern concerns. Natural . The natural environment addresses pollution concerns, energy costs, raw materials availability, and growing government roles in resource management. Technological. The technological environment includes such issues as the fast pace of change, emerging product forms, and high R&D. Political . The political environment addresses the role of government and policy in the regulation of business. Cultural . The cultural environment recognizes the influence of values and beliefs of a society on purchase decisions and consumption patterns. Kinh tế Việt Nam trong những năm qua tăng trưởng với tốc độ nhanh và là nền kinh tế của quốc gia đang phát triển. Thu nhập của các tầng lớp trong xã hội cũng như ở các khu vực vùng miền là rất khác nhau. Thu nhập bình quân đầu người cũng có tốc độ tăng trưởng cao. Đồng thời nội dung cũng như cách thức kinh doanh các hàng hóa cũng như các mặt hàng lương thực cũng phát triển và thay đổi hàng ngày. Sản phẩm gạo trong nước liên tục được ứng dụng các bộ giống mới, quy trình sản xuất tiên tiến, cho năng suất và chất lượng cao, giúp cho người tiêu dùng có nhiều lựa chọn khác nhau. Thêm vào đó là các loại gạo nhập khẩu cũng đang từng bước xâm nhập thị trường nội địa, tạo ra thị trường gạo rất đa dạng. Phân hóa xã hội ngày càng lớn. Một bộ phận dân cư có thu nhập cao, có nhu cầu gạo chất lượng vượt trội. Với địa bàn Hà Nội được mở rộng như hiện nay, đời sống dân cư được nâng lên. Bộ phận dân cư có thu nhập cao ở thành thị (Những người có khả năng và mối quan tâm tới gạo chất lượng cao) chiếm tỷ lệ cao và Tập trung chủ yếu ở địa bàn Hà Nội cũ và một số quận, trung tâm huyện của Hà Nội mở rộng (Có bảng phân tích đi kèm), ở các tỉnh mà bản kế hoạch hướng tới thì tỷ lệ đó trong giai đoạn hiện nay cũng còn tương đối thấp). However, Ayumi Konishi, ADB Country Director for Vietnam, warned that without improving the economic efficiency, efforts to achieve higher growth will inevitably lead to high inflation. (Apr, 2010)
  8. The Macro environment This CTR corresponds to Figure 3-4 on p. 74 and relates to the material on pp. 74-95. Teaching Tip: This CTR overviews the major forces in the company’s macro environment. You might use it as an introduction before exploring each area in detail. Each of the six major forces is covered in greater detail on subsequent CTRs. Macro environmental Forces Demographic. The demographic environment monitors population characteristics on such items as size, density, age, location. Economic. The economic environment includes income and spending pattern concerns. Natural . The natural environment addresses pollution concerns, energy costs, raw materials availability, and growing government roles in resource management. Technological. The technological environment includes such issues as the fast pace of change, emerging product forms, and high R&D. Political . The political environment addresses the role of government and policy in the regulation of business. Cultural . The cultural environment recognizes the influence of values and beliefs of a society on purchase decisions and consumption patterns. Khoa học công nghệ phát triển, việc ứng dụng công nghệ mới vào các công đoạn bảo quản sau thu hoạch, sản xuất và chế biến đã góp phần tăng giá trị và tính đa dạng hóa của các sản phẩm nông nghiệp. Cụ thể là với việc công nghệ sau thu hoạch phát triển, cho phép công bố chính xác các chỉ tiêu về chất lượng, áp dụng các quy trình tiêu chuẩn từ khâu gieo trồng, thu hoạch, đến bảo quản và thiết kế bao bì tiện lợi và tiêu chuẩn. Công nghệ hiện đại cũng cho phép khôi phục và phát huy các giá trị riêng có của gạo đặc sản. Công nghệ lúa lai cũng đã giúp cho việc tạo ra các giống lúa chất lượng và năng xuất cao. Tuy vậy, đối với Việt Nam, duy trì yếu tố công nghệ cao trong nông nghiệp vẫn là một giải pháp đắt tiền, dẫn tới kém cạnh tranh, đặc biệt là công nghệ bảo quản sau thu hoạch. ngày càng có nhiều sự hợp tác chặt chẽ giua nghien cuu với khâu sản xuất, nhằm tạo ra kết quả sản phẩm tốt hơn. Phong trào hợp tác “4 nhà” ngày càng có vai trò trong kinh doanh hàng nông sản.
  9. The Macro environment This CTR corresponds to Figure 3-4 on p. 74 and relates to the material on pp. 74-95. Teaching Tip: This CTR overviews the major forces in the company’s macro environment. You might use it as an introduction before exploring each area in detail. Each of the six major forces is covered in greater detail on subsequent CTRs. Macro environmental Forces Demographic. The demographic environment monitors population characteristics on such items as size, density, age, location. Economic. The economic environment includes income and spending pattern concerns. Natural . The natural environment addresses pollution concerns, energy costs, raw materials availability, and growing government roles in resource management. Technological. The technological environment includes such issues as the fast pace of change, emerging product forms, and high R&D. Political . The political environment addresses the role of government and policy in the regulation of business. Cultural . The cultural environment recognizes the influence of values and beliefs of a society on purchase decisions and consumption patterns. VĂn hóa- xã hội: Đây là yếu tố có tác động sâu sắc đến hành vi tiêu dùng. Việt nam có nền văn minh lúa nước, người Việt nam từ ngàn đời xưa lấy gạo là lương thực chủ yếu, không thể thiếu trong đời sống hàng ngày. Nhiều đồ ăn khác của người Việt cũng được chế biến từ gạo: các loại bánh, bún, phở, xôi, chè v.v...Tuy nhiên, nhìn nhận các sản phẩm gạo đặc sản còn chung chung, chưa nhìn thấy tiềm năng mạnh mẽ của những cái tên hết sức dân dã - là mảnh đất tốt cho những ý tưởng sáng tạo về thương hiệu. đặc biệt khái niệm gạo an toàn hầu như chưa được đại bộ phận người tiêu dung biết tới … Theo khảo sát thị trường của Công ty được tiến hành vào tháng 10/2008, có tới 62% người được hỏi không biết có rất nhiều loại gạo trên thị trường Hà nội mà chủ yếu họ tin cậy vào giới thiệu của các cửa hàng bán gạo quen biết. Người dân ngày càng nhận thức được tầm quan trọng của thực phẩm sạch đối với sức khỏe của bản thân và cộng đồng từ tất cả các loại lương thực thực phẩm nói chung.Về cách thức đi chợ, người dân ngày càng quen với những kênh tiêu thụ hiện đại, và có thể là giải pháp đi chợ trọn gói cho cuộc sống bận rộn. Đáp lại nhu cầu đó, dự báo sẽ có nhiều tập đoàn bán lẻ, tiêu chuẩn quốc tế vào Việt Nam. Do tập quán trồng lúa, sử dụng và kinh doanh lúa gạo đã ăn sâu vào văn hóa của người Việt từ xa xưa, rất khó thay đổi những hành vi liên quan đến quá trình đó. Tham gia vào thị trường kinh doanh mặt hàng này có rất nhiều thách thức, nhất là nếu doanh nghiệp muốn khai thác chiến lược khác biệt hóa. Tạo ra chuỗi giá trị khác biệt cho sản phẩm phục vụ người tiêu dùng. Các kênh tiêu thụ truyền thống: chủ yếu là bán gạo rời, đại trà cho các đơn vị tiêu dùng tập thể, cá nhân, không có chỉ tiêu chất lượng cụ thể, không có biện pháp kiểm soát nhằm đảm bảo tiêu chuẩn vệ sinh an toàn cho sản phẩm gạo cung cấp ra thi trường. Theo điều tra của VNF1 ở địa bàn Hà Nội, có tới 86% người dân quen với việc mua gạo rời. Người tiêu dùng dễ dàng mua ở các chợ nhỏ, dị ứng với mua hàng giao tại nhà (mua của người bán Hàng rong) do đã có những trải nghiệm không tốt về hình thức bán hàng này. Gạo có vai trò lớn trong việc cung cấp nguồn năng lượng cho con người, đặc biệt là người châu Á. Rice is essential for generation. Around that civilization, a numbers of habits in rice business and rice consumption have made a deep root in the people of Vietnam, which is quite hard to change. In the market, traditional channel of selling unpacked rice is dominating with 86%. Food buyers can easily buy rice in small markets and they are “allergic” to door to door delivery due to bad experiment with this kind of selling. Normally, rice are sold without specific quality norms and standards for food safety and sanitary. According to VNF1 survey in 2007, 62% of participants do not know of variety of rice in the market. However, modern consumption channel is more and more developed with a number of big names of international retailers entering Vietnamese markets. More and more social class differentiation. A segment of population getting higher income- of about 10% of the population, need better quality rice.
  10. Xu hướng toàn cầu hóa A study shows that in 1990, Thailand’s traditional distribution system occupied 95 per cent of the total system. Now the figure is 40 per cent and 2010 is expected to see the reverse of 1990’s. At present, the modern distribution system in Vietnam counts only 10 per cent. However, with the acceptance of 5 to 7 years of non-profit business as initial phase in the penetration roadmap, together with a combination of management experience, financial capacity, effective strategies and fast changes in shopping behaviors, the reverse will be an inevitable. The modern distribution system in Vietnam has developed well with the participation of Big C, Bourbon, Metro. Many “giants” like Wal-Mart, Diary Farm are also showing interest in the market. Additionally, in the globalization trend, taxes and tariffs have been abolished. That means in the future there will be foreign rice distributors as well as imported rice in Vietnam market. The import taxes on rice now average at 40 per cent and will be cut down in coming years. Thus the competitiveness in the domestic market is getting tougher. It requires Vietnamese enterprises from right now start to equip themselves with necessary technologies, machineries to be the dominator of the inland market and furthermore to be able to export high quality products to other markets.
  11. 5 lực lượng cạnh tranh 2.3.2. Substitute products There is no doubt about the vital role of rice in Vietnamese people’s daily life. However, with the interference of cultural and social exchanges, Vietnamese are changing their awareness and structure of daily nutrition. Substitute for rice are - Vermicelli, bread, instant noodles… - Fast foods - Cakes and specialties - Bean, maize, potatoes, cassava… 2.3.3 Powers of customers VNF1’s target customer is the group of people with high income and can afford good food and service. These people are also knowledgeable and have strict demands for products they buy. They are even senior or VIP customers of VNF1’s competitors. Therefore, besides good quality of product and service, reliable brand, VNF1 should convince customers about the “difference from the others” of VNF1. Indeed customers have many bargaining strong powers. Below are some: Habit of buying unpacked rice from traditional distribution channels, from retailers; habit of weighing rice directly. Habit of buying rice introduced by sellers, usually as a compound, odoured and wet for good smell and stickiness. Habit of buying just one kind of rice (for a familiar taste) Budget for rice 2.3.4. Powers of suppliers Being an essential foodstuff, rice is supplied by numerous traders in various kinds of product and service. However, most suppliers: Are not acquainted with supplying high-quality products conforming to hygiene and safety requirements Just provide rice specialty (with limited quantity) to their familiar customers. have not accepted to distribute purebred varieties as required by VNF1. have not met the materials storage requirements to supply to VNF1 or will do it at very high price. have not met the requirements of hygiene and safety for stores and barns. To work in that context, VNF1 should be able to demonstrate long-term benefits that these suppliers can get when becoming VNF1’s partners, that they will be able to increase their production scale and improve their prestige in market. 2.3.5. Potential rivals Besides the explicit competitors, some potential rivals also pose threat on VNF1. They are likely to be: - Technologies acquired by competitors. - Foreign distributors with strong financial capacity, management experience and sizable business scale. - System of supermarkets and chains of stores with self-made products (powers of suppliers) - Change of behavior of using rice as main course - Global climate change, urbanization, industrialization to shrink cultivation land, to push rice price and to induce customers to choose substitute products. All the above factors cause very tough competitiveness in rice market for both long and short term. We can demonstrate value line of VNF1 JSC and competitors as Figure 2.4.5.
  12. Đối thủ cạnh tranh hiện tại: Current competitors Rice distribution system in the north operates in a dense market. The corporation itself has nearly 30 member companies doing business in food market, besides numerous private companies and self businesses. The renowned brands with effective distribution channels in Hanoi market are Thai Duong, Nam Khanh, An Dinh, Yamada, Bao Minh... Even, some units take advantage of an outsider to join the market, e.g. the Post Office of Dien Bien province provides distribution service for Dien Bien rice specialty. The VNF1’s current competing firms can be classified by size and distribution volume as follows: (i) Small-sized units with the advantage of being near to field Individual households or agents with traditional business mode Self-trading farmers Collective farms which cultivate and process rice specialties Units trading in rice specialties based on traditional models. These units have taken advantage of being near to field and of Vietnamese shopping behavior (which focuses on convenient site and best price). However, scattered business operation and unprofessional pricing, packing and preservation cause dissatisfaction of customers. (ii) Larger units experienced in food business - Traditional food trading companies. - Food traders doing business in modern models: Thai dương, An Dinh, Viet Duc, Bao Minh... - Supermarkets with self-producing and distributing operation (Metro, BigC, Hapro, Fivimart...). - Distributors of imported rice (Specialties, from Japan and Thailand). Among these, Metro with good brand and Hapro with advantages of distribution model have even surpassed VNF1 in developing their own shop network over available good venues.
  13. Phân tích nội bộ theo chuỗi giá trị
  14. Các hoạt động bổ trợ CÁc hoạt động chính
  15. Tổng hợp SWOT Recipe [recipi] for rice Average annual rice consumption of a Viet in 1992 was 155 kg. In 2004, it was just 124 kg.
  16. Phân tích phân khúc thị trường The segment is attractive in size and competitiveness. With the quantity of just a few professional distributors in this segment (with the productivity of just 2,000 ton/year), the competitiveness level is not the first threat. However, VNF1 strategy is also to orient customers to adopt right behaviors in rice selection. VNF1’s priority is always “high quality, safety and convenience”.
  17. Voi nhung phan tich tren, chung toi khang dinh cac nhiem vu, tam nhin voi lanh dao VNF1 nhu sau: Nhiệm vụ- tầm nhìn Vision To become the leading company in production and distribution of clean and safety food and food stuff, especially rice in the market of Vietnam. VNF1 JSC is determined to build up the high quality rice distribution model with professional services, contributing to raise the value of Vietnamese rice in the domestic and foreign markets. Strategy Goal To develop in a sustainable way, reaching the objectives of turnover, market coverage, at the same time orienting customers’ demand for high quality and safety rice, building up brand for VNF1 rice. VNF1 JSC is to build up model of modern high quality rice model with professional image, changing the traditional image of rice trading sector, enriching the value of the essential food of Vietnam, being pioneer in experimenting, producing and distributing rice with HACCP, BRC standards, keeping close cooperation with leading scientists in Vietnam, producing high class rice such as high protein, vitamin, diet rice. In the long term, VNF1 JSC’s objective is to become a professional distributor and retailer, especially in the sector of safety food and food stuff in the domestic market, laying concrete foundation for export of clean rice to the world, promoting the green brand of the Corporation globally. Mandate, mission and vision have been clearly defined by VNF1. Food sanitary is a matter of concern in our society nowadays. It is reasonable for VNF1 with available resources, advantages and determination to become the market leader in an integrated society. However, not many companies have paid attention to the segment of clean and safe food market, thus it is a very potential destination for investment. However, to fulfill the defined mandate, VNF1 should face many difficulties as specified in the following analysis. The success depends much on enterprise intrinsic factors. The enterprise should take full advantage of chances, resources and support to meet consumers’ demand. It is important to maintain being “different from others” and to check frequently the target realization of being a market leader.       VNF1’s strategic goal is also specific with clear definitions of subjects, target customers and consuming trend, products and services oriented to serve existing and potential customers. The chosen goal will encounter many difficulties and challenges for this field is new to both producers and customers. Therefore, VNF1 should be ready to solve problems of producing clean rice, changing customers’ thinking and behavior. Master strategy should be realized on successfully implementing of core functional strategies including marketing strategy, HR strategy, production and investment strategy. Brand value of VNF1 With the objective to lead in the market, VNF1 will achieve an established brand in the area of clean rice production and distribution, with the final target to become a “green” brand of Vietnam. Market objective With the mentioned target for the coming 5 years, VNF1 JSC has identified the central task is to build the brand for high quality and safety rice with the leading role in the market, orienting customers to be conscious with the safety and hygiene standards of rice. VNF1 JSC targets to be leading rice supplier in Vietnam with focus on northern provinces from Nghệ an, gaining 30% of high quality rice market of the area.
  18. Mục tiêu thị trường
  19. Ma trận đánh giá các yếu tố bên ngoài và bên trong
  20. Lựa chọn chiến lược với công cụ QSPM
  21. Khác biệt hóa của VNF1 bao gồm những gì? Công ty cổ phần phân phối – Bán lẻ VNF1, với nhiệm vụ trong tâm được thành lập để xây dựng hệ thống phân phối Bán lẻ Gạo là chủ đạo, Việc lựa chọn chiến lược khác biệt hoá sản phẩm và dịch vụ trong đó: Sản phẩm gạo Sạch là sự khác biệt hoá chủ đạo. VNF1.JSC coi việc xây dựng nhà máy sản xuất gạo đạt tiêu chuẩn vệ sinh an toàn là chủ đạo hàng đầu, đây là chìa khóa giúp công ty thành công. Năm 2010,Trên cơ sở chiến lược của mình Công ty tập trung cho 2 nhiệm vụ chính: * Tiếp tục xây dựng hoàn thiện nhà máy sản xuất gạo chất lượng cao tại chi nhánh VNF1 tại thị trấn Bần – Yên nhân, Trong đó có nhiệm vụ trọng tâm là: Hoàn thiện các hạng mục xây dựng cơ sở vật chất, hệ thống quy trình theo tiêu chuẩn HACCP vào tháng 3 năm 2010. Mời cơ quan đánh giá chất lượng HACCP WQA của Anh vào đánh và cấp chứng chỉ trong tháng 4 và 5 năm 2010. Đưa sản phẩm gạo Nàng xuân (Gạo lai) và gạo ST đỏ (Gạo chữa bệnh) do công ty phối hợp với tập thể các nhà khoa học thuộc Sở nông nghiệp Sóc Trăng ra mắt thị trường Áp dụng công nghệ bảo quản áp xuất thấp của nhật bản vào quá trình bảo quản của VNF1 JSC tại nhà máy vào tháng 1 năm 2010. Đưa máy tách màu gạo và dây chuyền đóng gói tự động vào quá trình sản xuất vào tháng 10 năm 2010. Các yếu tố quyết định chất lượng dịch vụ  Tin cậy  Đáp ứng nhanh  Năng lực tốt  Khả năng tiếp cận  Cử chỉ nhã nhặn  Giao tiếp  Tín nhiệm  Thấu hiểu/ biết về khách hàng  Yếu tố hữu hình
  22. Chiến lược quản trị sản xuất: day la van de cot yeu cho cac hoat dong kinh doanh, cot loi tao su khac biet Tap trung vao van de quy trinh san xuat, quan ly chat luong, cai tien san pham va LEAN Công ty cổ phần phân phối – Bán lẻ VNF1, với nhiệm vụ trong tâm được thành lập để xây dựng hệ thống phân phối Bán lẻ Gạo là chủ đạo, Việc lựa chọn chiến lược khác biệt hoá sản phẩm và dịch vụ trong đó: Sản phẩm gạo Sạch là sự khác biệt hoá chủ đạo. VNF1.JSC coi việc xây dựng nhà máy sản xuất gạo đạt tiêu chuẩn vệ sinh an toàn là chủ đạo hàng đầu, đây là chìa khóa giúp công ty thành công. Năm 2010,Trên cơ sở chiến lược của mình Công ty tập trung cho 2 nhiệm vụ chính: * Tiếp tục xây dựng hoàn thiện nhà máy sản xuất gạo chất lượng cao tại chi nhánh VNF1 tại thị trấn Bần – Yên nhân, Trong đó có nhiệm vụ trọng tâm là: Hoàn thiện các hạng mục xây dựng cơ sở vật chất, hệ thống quy trình theo tiêu chuẩn HACCP vào tháng 3 năm 2010. Mời cơ quan đánh giá chất lượng HACCP WQA của Anh vào đánh và cấp chứng chỉ trong tháng 4 và 5 năm 2010. Đưa sản phẩm gạo Nàng xuân (Gạo lai) và gạo ST đỏ (Gạo chữa bệnh) do công ty phối hợp với tập thể các nhà khoa học thuộc Sở nông nghiệp Sóc Trăng ra mắt thị trường Áp dụng công nghệ bảo quản áp xuất thấp của nhật bản vào quá trình bảo quản của VNF1 JSC tại nhà máy vào tháng 1 năm 2010. Đưa máy tách màu gạo và dây chuyền đóng gói tự động vào quá trình sản xuất vào tháng 10 năm 2010. Forecasting demand: VNF1 has collected data, conducted analysis in marketing and sales plans to forecast demand of consumers, then worked out plans for material storage and production. This really helps avoid waste of money for inventories, production due to improper machineries, poor working skills and attitude. For distribution process in supermarkets, it is advisable to find out causes for loss in order to bring down the loss percentage in retail sector from 1 per cent to 0.25 per cent in 2 or 3 years. Improving productivity, reducing cost, promoting initiatives: VNF1 should define causes for production downturn so that measures could be delivered to raise productivity and cut production cost. It is an important strategy to replace manual labor with machineries in automatic production assembly, packing and classifying products. Besides, food sanitary at factories should also be ensured as standardized.     Quality control: The Company should enhance its quality control procedures to improve product quality by restructuring production line, applying modern methods for production such as JIT/LEAN, realizing such programs as 5S or controlling quality according to HACCP, ISO 9001/22000.
  23. Chiến lược nguồn nhân lực Khach hang la trung tam, nhan vien cua VNF1 la chu the cua moi hoat dong. Voi yeu cau dac thu ve dich vu, VNF1 can chu trong yeu to con nguoi, nhu la mot yeu to quan trong cua marketing mix. Dieu do duoc the hien bang cac chien luoc Thu hut Danh gia Phat trien Tra luong xung dang Can co ke hoach dao tao chuan hoa nhan vien chuyen nghiep va nang dong. Day cung la mot yeu to cau thanh quan trong cua cac chien luoc PR, vi ngoai cac yeu to vat chat (physical evidence) con nguoi cua mot to chuc cung la mot thong diep ve tinh chuyen nghiep cua to chuc do. With the goal of being the leader in the market of clean rice production and distribution, VNF1 should have HRM strategy with the base of considering customers as the center and VNF1 employees as lead of all activities. In the first stage of attracting employee, VNF1 should target those with rich knowledge in agri business, experience in management and modern business administration, with clear point of view on clean food business. VNF1 should have a sound and effective organizational structure, design system of job analysis, job specifications, staffing planning, training and development schemes. A successful company should have strong schemes to deal with all the 4 types of clients A key component of HR strategy is to design a sound performance appraisal system with integral connection with other elements including job description, compensation (financial and non financial) motivation policies and training and development plan. VNF1 should gradually re-construct the compensation system including both financial and non-financial one, with consideration to the profit and cost. This system should be able to generate sound motivation among the staff, and should be a strong demonstration of reward and disciplines policy in a business oriented company. As a powerful support for HRM, VNF1 should uphold the necessary of a corporate culture with clear guidelines. Staff is the core of all activities. As a matter of fact, staff should be motivated; there must be room for their proactiveness and innovation, respects for their efforts towards to common goal of the business through common movement and support for the modern leadership style. Especially, today, every company has to compete for good staff. A good staff planning and development is essential. HRM should create healthy competitive atmosphere in the company, promote learning atmosphere, ongoing improvement of individual and team performance. HRM will support their internal clients to have a strong and stable staff through coordination with functional managers. More importantly with their good planning, they will be consulting to the leaders’ long term development plan ahead.
  24. Chiến lược PR Lien tuc hien dien trong tam tri khach hang voi cac pham chat: Sach, an toan Chuyen gia ve gao (chat luong, gia ca, an toan, xu huong the gioi, dau bep sanh dieu) Trach nhiem cong dong cung co va nhan manh cac the manh ve co so vat chat PR solutions: continuous, 2 way communications, brand names VNF1 is clean and natural VNF1 is to be rice specialist in the market: regular writing on nutrition value of rice, knowledge on safety standards of rice, as well as commercial specialist of rice in local and international market. VNF1 is the stylish and smart cook for all family: various recipes for rice, manual for acknowledgement of safety rice and consequences of no knowledge on recognition of bad quality rice. VNF1 is the pioneer in experiment of new rice and ready for feedback from the public: establishment of a theme restaurant (rice, a world of ideas), introduction of traditional rice as modern or foreign rice. VNF1 is in the mind of people by direct advertisement, or TV show sponsorship, exploitation of rice as art element: painting of rice, photo of rice life and farmers lives, rice as domestic pottery plants, an alive rice museum in (real piece of rice field) in the Vietnam Museum of Ethnology VNF1 is high tech in all aspects including delivery, distribution and customer services: ongoing update and improvement of VNF1 JSC website, improving online delivery service in terms of technology and customer care, linking of relevant website of advanced countries including US, Thailand, and so on, keeping in touch of customers via convenient tools like email or SMS As a key, VNF1 is a brand name for rice: commitment on standard quality and HACCP standards for food safety and hygiene; research and development for 2 to 4 new brands per year. These brands is to be developed in different levels of premium, high class, medium and healthy rice. Last but not least, VNF1 is to demonstrate its community social responsibility through humanity or sponsorship activities for disadvantageous people, commitment to product quality and ready with crisis management ability. Supreme objective: to manage the multi level brand of VNF1, aiming at different target customers (high class, premium, healthy purposes and local speciality.)
  25. Kênh phân phối: Tận dụng lợi thế mạng lưới sẵn có Khai thác các kênh mua sắm theo xu hướng mới – các hệ thống bán lẻ danh tiếng Liên tục củng cố hợp tác với các khách hàng lớn trực tiếp mục tiêu của chiến lược chức năng này là Xây dựng hệ thống phân phối đa dạng, đảm bảo tiện ích cho người tiêu dùng, Tận dụng lợi thế mạng lưới sẵn có, Khai thác các kênh mua sắm theo xu hướng mới , không ngừng củng cố quản lý chuỗi với các khách hàng lớn trực tiếp.
  26. Các mốc chính trong triển khai chiến lược
  27. Kết luận The research has made recommendations on strategic plan for VNF1 JSC in 5 years with objective to become a leading producer and trader of safety and high quality rice in the market of Vietnam through a deep analysis of all internal and external factors relating to the business. Business of production and distribution of high quality rice is of great opportunities and at the same time, facing lots of threats. That environment requires VNF1 JSC leaders be well informed, confident and constant with identified target. Implementation of the plan is expected to be: The spring-board for the Company to develop business flexibly and sustain ably, Preparing for Company to penetrate into the world’s markets through established international retail channels in Vietnam, Promoting the value of core agricultural product of Vietnam, relevant to the Government’s strategy in promotion of local products, Relevant to the trend of highlighting clean food production, and Relevant to the common trend of WTO admission and global integration. Being a niche market, well controlled distribution system together with stable quality of high quality rice are always key concerns for VNF1 JSC. The recommended strategy is expected to build up distribution strength and public confidence on VNF1 quality, which in return will grow the competitiveness of the Company in the market. We like to paining of rice of Le Thiet Cuong because we want to be deferientiation in quality and value.