Matthew Hyde has over 10 years of experience in management, sales, logistics, and general labor. He has held roles as an office manager, retail operations specialist, account executive, inside sales telemarketer, and contractor. Hyde has strong leadership, management, sales, research, and customer service skills. He is proficient in Microsoft Office, logistics software, and operates various heavy equipment. Hyde has a background in carpentry, fabrication, and music performance. He aims to obtain a new position utilizing his diverse skill set.

1. Matthew J. Hyde
(630)-506-1536 mattjameshyde@gmail.com
566 CharlesSt. Lockport, IL 60441
Management Experience
Craters and Freighters of South Chicago
April 2014- February 2016
Office Manager and Retail operations specialist:
Dual role maintainingthe salesof retail servicestoone time shippersbydispatchinglocal pickupand
deliverytruckstobringinitemsforpackaging,while holdingaconstantpresence inthe office todirect
and implementthose customer’sorders facilitatinganopenline of communicationtootherfranchise
and corporate managers,vendors,andLTL transportationcompanies.
● OfficeManager- Use of computerandtechnology suchasMicrosoft Office,Excel,Outlook,and
general Internetresearchingtomaintain asteadyflow of jobpotential byimplementing
superiorcommunications,andorganizational skillstoconduct daily operations.
o Createdand executedfilingsystemsandprojectcontrol procedures
that wouldensure the completionof all the franchise’smonthlydutiesincludingbutnot
limitedtothe retail operationsof C&FSouthChicago.
o Keptrecordsand createdlogs forsuch thingsas the shop’semployee
payroll, monthlyinsurance purchases,compliance of heattreatedlumberwe are
requiredtostamp. Please see me fora more indepthdescriptiontothistitle.
● Retail OperationsSpecialist- Usingfilingandprojectcontrol proceduresIcreatedor inherited
fromthe previousOffice Manager tosustaina constantflow of one time shippers andbuild
relationshipswithlargercustomerstouse ourservicesona weeklytomonthlybasis.
o Usingour in-house webbasedcomputerprogram, Iwouldbuildjobs
basedoff of customer’sdescriptionsandinformation.Iwoulduse the software to
calculate andengineerthe logisticsof pickups,the buildinganduse of materialsto
prepare itemsforfreightforwarding,andproperlymarkupany3rd party servicessuch
as insurance anddomesticLTL transportationtoensure the swiftand safe transitand
deliveryof customer’sitems:personal valuables,artwork,machinery, andentire
home’sworthof materials.
o WorkedwithInternetauctioneersandartiststoshipsmall sculpturesto
highvalue art piecestotheircustomers.Have experience withexportingfreight
internationallybyshiporairwithfluentuse of otherLTL or FCL transportation
company’sSOPs to quote forthe lowestpricesandcut documentationforjobswon.

2. Chronological Experience
ARS/ Rescue Rooter
September 2016- December 2016
SSA - In Store Appointment Setter:
Representsthe Companyasamarketingagentof productsand servicesata major retail outletby
providingfirstcontactwithpotential customers,providinginformationonheatingandcoolingproducts
and services,andcoordinatingthe appointmentprocesswiththe SalesRepresentative.
● Solicitspotential customersregardingheatingandcoolingproductsandservices.
● ProvidesinformationtocustomerstohelpthemintheirpurchasingdecisionsforCompany
productsand services.
● Travelsto retail outletandperformsindependently.
● Accuratelyandtimelyprocessesleadsheetsandall otherappropriate paperworkasrequired.
● CommunicateswithSalesRepresentativeand/orGeneral Managerdailyregardingleads
generated.
● Attendsall trainingprogramsasrequired.
● Effectivelycommunicateswithpotential customersutilizingsuperiorcommunicationskillsand
customerrelationskills.
● Maintainstable/boothwithinformationregardingCompanyproductsandservices.
● Followsthe guidelinesforthe SeniorCare,Ethics,andQualityAssurance Process.
R+L Truckload/Global logistics: Paramount Logistics
February 2016- November 2016
Account Executive - Responsibilities and essential job functions include, but are not limited to
the following:
● Researchleads, developentrancestrategies, andqualifyprospectstransportationspendto
generate newbusinesspartnersindividuallyforbranchprofitability
● Presentmultiple modesof transportationtocustomerbase,allowingtobuildacomplete
transportationandsupplychainsolutionforthe customer
● Prepare ratesand to prospective businesspartnersandgainlucrative opportunitiesthatassistin
successfullymeetingmonthly,quarterly,andteamgoalsandinitiatives
● Dispatchto carriers,and properlyupdate loadswithinourtransportationmanagementsystem,
ensuringall loadsare followingpolicyandprocedure
● Consistentlytrackandtrace freightmovementsfromoriginationtodestination,andtake full
responsibilityforanyoccurrenceswhile solvingthembothconstructivelyandefficiently
● Maintaincontact withcarriers,and anyotherpartiesthat will be handlingfreighttoensure the
shipperandconsignee are aware of anychallengesorissuesthatmayarise
● Continuouslydevelopthatcarrierbase allowingforoptimal solutionsmade available to
customers
● Manage existingbusinessaccountsandcontinuouslyexude the highestlevel of customerservice

3. Santanna Energy Services
October 2014- March 2014
Inside sales Telemarketer:
● Inside Sales:Provide excellentcustomer service withspecialtyincold-callsales.
● Fluentuse of Windowsincludingall MicrosoftOffice programs.
● Problemsolve anyissuesthatpreventgoodsales,andworkcloselywiththe Inside Salesteam
usingtactical capacity toencourage growthand success of the inside salesdepartment.
Self Employed Contractor:
March 2014- Present
● Work as a helpertoa veryskilledandexperiencedcarpenter.
● Basic framingutilizinghandtoolsandvariouspoweredtoolsandsaws.
● Demolitiontofinishingwork.Basicelectrical andplumbingtroubleshooting.
● Abilitytoproblemsolveandefficientlysetupworkareasfor the carpenterto performhistasks.
Skills
Leadershipand Management
● Interviewedwithan ownerof the CratersandFreightersof SouthChicago andaccepteda
positionfromthe retiringoffice manager whomhadworkedwithCratersandFreightersof
SouthChicagofor over20 years.Runningthe office,Isimultaneouslyranthe retail divisionof
that franchise.Ihadto learnquicklyasthree monthsof trainingwasforcedintoonly6 weeks
due to corporate bureaucracyof the previousowner’sdecisions. Duringthe proprietor
transition inMay of 2015, I had interviewedwiththe new ownerinwhichIbuilt anew outline of
the position andcompiled largersalesprojections. Iwouldmaintain theirretaildepartment
hittingthe highestrevenueseverhitbythatdepartmentinSouthChicago’s20 yearsuntil the
Retail OperationsdepartmentwasmergedwiththeirIndustrial Ops.
● Interviewedandsuccessfullyacceptedmanagementpositionforasmall corporate franchise
AmericanSales(April 2008).Restructuredbackroomspace andsystemstoincrease loss
preventionby62%.Ran a crew of 7 stockroomworkerstoensure all store facilitieswere
properlymaintainedwhile completelyrestructuringthe stockroom.
● Independentrecordingmusicianwithemphasisonlive shows.Self-promotionandlive
performance schedulingandexecution.Performingasthe front-manof the band SoundCage
demandspropercompositionof setsandexecutionof songswhile commandingacrowd.

4. Skills continued
Sales
● Superblanguage skillstowrite andpresentpitchesformaximumsuccess.
● Strongresearchingskillstolearnproducttermsandto studythe trendsof the marketforthe
productsold.
● Efficientand comfortable withcold-callingandcustomerservice.
General Laborer
● Fluentwithatape measure andhave a driver’slicense.
● Will performmosttaskseitherphysicallystressfultotediouslypreciseinatimelymanner.
● Abilitytothinkaheadtosetup the nextprocessto complete ajobefficiently.
● Keepworkareascleanto prevent time lossandincrease safetyforeveryone working.
Warehouse Moving Equipment
● Trainedandcertifiedtooperate all of the following:ElectricandPropane poweredsitdown
forkliftswithstandard,double forkedandclampattachments.ElectricpoweredReachtrucksof
all heightsandextensions.Electricpoweredpacertrucksandstand upswithall attachments.
ElectricpoweredCherryPickerswithuse of P.P.E.equipment.Familiarwith Crown,Toyota,and
variousotheroperator’scontrols.
Carpentry
● Knowledgeof handandpowertoolsfordemolition,framing,drywalling,painting,appliance
installation,flooring,andwoodworking.
● Troubleshootingandproblemsolving.
Fabrication
● Comfortable withworkingwithsteel eitherfollowingblueprintsorcreatingobjectsandtools.
● Gas poweredcuttersandlarge wetband saws.
● Millingwithuse of drill pressesandvariousdrillsandtaps.
● MIG Welding.

5. Education
Joliet Junior College
Spring 2003, Fall 2009, Spring and Summer 2010
● Majoredin physics. (Spring2003)
● Majoredin ComputerScience withaminorinMusic (Fall 2009, SpringandSummer2010)
● General Educationclassescompleted
Lockport Township High school
1999-2003
● Graduatedwithdiploma.General educationstudied.
● CollectedAwardsforhighachievementsinthe sciences.
References
DavidAlsup Craters andFreighters:industrial manager (815) 505-6664 Plainfield,IL
GlenVanderveld Vancorp,LLC Owner (630) 988-1856 Plainfield,IL
JimBarttlet Self EmployedCarpenter (708) 545-7658 Lockport,IL
AnthonyDowjotas Ownerof Lawn Sharks (815) 815-5052 Lockport, IL