Patrick Lynch is an experienced project manager with a strong focus on achieving company goals through creative problem-solving and effective management of multiple high-priority tasks. He has extensive experience in project management, training, and vendor management, having successfully implemented various internal processes and developed training materials. Lynch has a proven track record of enhancing operational efficiency and customer satisfaction in his previous roles at well, inc, Entrata, and chargeback.com.

1. Patrick Lynch
Experienced Project Manager
www.linkedin.com/in/patrickplynch
638 E 320 S Cell: 801-753-8587
Lehi, UT 84043 Email: Patmanutah@gmail.com
PROFESSIONAL SUMMARY
Results driven individual, accustomed to wearing many “hats” with a sole focus on the
company’s goals. Creative, pragmatic, and proactive problem-solver; Organized and attentive
to detail, with demonstrated time management skills. Strong research, mediation, and
negotiation skills gained from workplace experiences.
PROFESSIONAL SKILLS
Project Management
● Experience in Workfront Project Management Software.
● Project Management theory and real world implementation.
● Stakeholders, milestones, and priorities management while meeting desired outcome.
● SAAS, Software/Hardware, and internal project Implementations.
● Project Management using Project Plan, Statement of Work, weekly calls, and emails.
Management
● Manage multiple high-priority tasks through to completion, ahead of schedule.
● Employee and Vendor management.
● SalesForce CRM purchase and maintenance.
● Resolution of multiple escalations.
● Social media management.
Training
● Trained new and existing employees on internal and client processes.
● Created and implemented training material for internal and external use.
● Managed version control efforts and implemented those into current training.
Technical
● Integrations and Implementation support.
● API documentation version control and publishing.
● New installs of software, hardware, T1, DSL, and other products.

2. PROFESSIONAL EXPERIENCE
Well, Inc, Lehi, UT​- Contractor/Sr. Staffing Coordinator - (2016 - 2016)
● Utilize my Project Management and Operations background in assisting with internal
process improvement and streamlining of all processes.
● Continuously creating and improving processes and the documentation surrounding
processes that were previously undocumented.
● Manage over 100 pts at one time ensuring therapists, and Home Health Agencies are
providing the care the patients need.
● Continuously working on internal processes and training to create an environment
where on-boarding of new employees is much easier, and ongoing education is
encouraged.
● Provide world-class care to each of our clients, showing why we're a leader in our
industry.
Entrata, Lehi, UT​- Implementation Project Manager II - (2013 - 2015)
● Exceeded company goal of average of 60 day churn in projects by 2 weeks.
● Led, or assisted on numerous task forces created to document processes and create
over 50 Standard Operating Procedure documents.
● Worked extensively with QA/QC team to improve QA scores by an average of 20%.
● Contributed to a culture of learning and execution in product knowledge, customer
service, business etiquette and industry expertise.
● Created and executed Statement of Work by managing projects including scope,
players, timetable and customer satisfaction.
● Resolved implementation issues caused by unplanned feature requests and bugs.
● Consistently managing at least 30 projects while prioritizing all projects to maximize
profitability and maintain high customer satisfaction.
● Recommend configuration and use of solutions to customers based on their business
processes and current best practices.
● Communicate to Product Management feedback from customers about used services.
Chargeback.com, American Fork, UT​- Sr.Operations/Account Manager (2009 - 2013)
● Project Manager for all aspects of $100,000 Salesforce CRM purchase, install, and
maintenance.
● Met SLA of 99.9% up time for all internal systems and vendors used.
● Proactively created 100 page handbook to assist in onboarding for employees.
● Managed all internal and external vendors, including social media presence.
● Primary customer support contact 24 x 7.
● Managed the API, including releases and documentation.
● Brand Ambassador for publications and press releases, both online and printed.
Authorize.Net, Amercian Fork, UT ​- Professional Customer Support - (2008 - 2009)
● Top 5% of employees based on attendance, and meeting/exceeding company goals.

3. EDUCATION
Stevens-Henager College, Murray, Utah ​- Business Administration - IT - (2001 - 2002)
Certified Careers Institute ​- Microsoft Certified Service Engineer - (1997 - 1998)