John Sundararajan is a top management professional with 19 years of experience in account management, delivery management, program management, and operations management. He has a strong track record of delivering large, mission-critical projects on time and within budget. He has experience managing global stakeholders and implementing outcome-driven global delivery models. His core competencies include project planning, delivery management, process re-engineering, and relationship management. He currently holds the position of Europe IOT Leader - Operations at a reputed multinational company in Bangalore, where he is responsible for demand management and operations support across multiple European countries.

1. JOHN SUNDARARAJAN
E-Mail: jjsundar@yahoo.com
Mobile: +91-9535003171
TOP MANAGEMENT PROFESSIONAL with nearly 19 years of vast experience
Account Management | Delivery Management | Program Management | Operations Management
“Endowed with strong business acumen and a superior record of delivering large scale, mission critical projects on time
and within budgets; maintaining, enhancing and growing the company's offshore presence”
“Distinction of interacting with and managing global stakeholders, & framing outcome driven distributed global delivery
model”
Industry Preference: Retail Location Preference: Bangalore
PROFILE SUMMARY
Project Management Delivery Management Planning & Operations
Stakeholder Management Quality Management Process Re-engineering
System Analysis & Design Coding & Testing Process Implementation
Resource & Capacity Management
• Forward-focused Delivery Manager with expertise in concepts of end-to-end delivery/program/project planning and
scope management to activity sequencing, effort & cost estimation and risk analysis
• A keen planner, strategist and implementer with demonstrated success in end-to-end project management and
ensuring effective use of various resources to meet project specifications
• Proven skills in leading & encouraging staff for demand management within preset budgets & deadlines
• An ambassador of change with the distinction of successful business process re-engineering and implementation of
business solutions in organizations
• Insightful professional with notable success in directing a broad range of corporate IT initiatives, while participating in
yearly planning, analysis & implementation of solutions in support of business objectives
• Holds full P&L accountability for business transformation and projects; domain expertise lies in Retail,
Telecommunication, Financial Services sector
• Stellar in managing relationships with clients, collaborating with them for achieving their strategic objectives by
effectuating management controls, and effectively handling processes to facilitate the required change
CORE COMPETENCIES
• Planning project activities viz. scoping, estimation, tracking, change management, delivery management & post
implementation support
• Monitoring onshore & offshore delivery management for technical deliverables of concurrent projects and
understanding client’s needs, requirements and expectations and devising solutions accordingly
• Driving business operations to outperform annual objectives and developing strong business relationships with
strategic accounts; implementing project plans within pre-set budgets and deadlines
• Functioning as key driver for business process design and solution identification, negotiating for SLAs for large and
medium-size business transformation projects
• Handling need assessment and preparing IT blueprint for the organization and implementing program plans within
preset budgets and deadlines; delivering value to company by effective strategy planning, new initiatives & programs
• Conceptualizing & developing process vision and design, enhancement and transition strategy
• Achieving operational efficiency by technology consolidation keeping long-term roadmap in mind
WORK EXPERIENCE
Since Sep’03: A Reputed MNC, Bangalore as Europe IOT Leader – Operations
Highlights:
• Holds the credit of winning ‘Bravo Award’ for contribution to recruitment of IT Professionals in 2008
• Played a key role in turning-around under-performing/ loss-making project titled Netherlands Account (IGA) as a
profitable venture
• Acquired additional business by securing new projects such as DSGI Release 2 to 9 through delivering ahead of deadlines
• Improved application efficiency by debugging / revamping the code / program
• Pivotal in saving cost through innovative approaches in demand management and resource deployment.

2. • Essayed a key role in overcoming staffing challenges during the execution of projects
• Implemented, integrated, and tested modifications for retail applications using different methodologies that improved
application performance
• Initiated an incident management process for pre-screening incidents that was adopted as a departmental practice,
resulting in improved incident resolution times – please remove this
• Managed release of new functionalities to retail application products within an extremely short timeline, delivering it for
testing ahead of schedule
• Scoped and delivered several releases of tele-communication products, including the pilot customer release
• Attributed systems expertise for each team member across retail and telecom applications and built a supporting training
series to address knowledge gaps
• Collaborated with company leadership on the business vision of a major new releases and facilitated the development
effort via. Waterfall methodology
PREVIOUS EXPERIENCE
Jul’00- Dec’02: Wipro Technologies, Chennai as Junior Project Manager
Oct’95- Jun’00: TCS, Chennai as Project Leader
EDUCATION
• Master of Computer Applications from St. Joseph’s College, India
• Bachelor of Science (Maths) from Gobi Arts College, India
PERSONAL DETAILS
Date of Birth: 6th
Nov
Languages Known: Tamil and English
Please refer to the annexure for the project details

3. ANNEXURE
PROJECT HANDLED
As Europe IOT Leader - Operations
Title: R&CM Transformation
Time Period: Since May’12
Description: Executing this complex and critical role as Europe Leader for SO-D R&CM transformation. Handling
demand management and offering operations support for various countries spanning across Europe.
Responsibilities:
• Looking after the demand management for Europe and Middle East countries
• Offering effective staffing solution and negotiation; tracking, controlling, and optimizing the resource level at IOT level
• Performing risk management and mitigation for staffing
• Handling delivery of projects in time to ensure customer satisfaction and reference-ability
• Conducting workshops on various staffing solutions; cementing healthy relationship with key stakeholders of the
accounts and ensuring effective communication between the IMT, IOT and the staffing teams within time
• Providing & submitting various reports on various activities to IMTs, IOT and India management
Highlights:
• Looking after the complete establishment of an India centre for Europe and transitioned operations to the centre
• Handled large volume of Europe demands by driving various teams as remote PSP team, domestic PSP teams,
competencies, IMT and IOT Leaders
• Initiated availability creation through various initiatives helped in increasing the on-time fulfilment percentage
• Led on-time assignments of resources lead to creation of pool resources more accurately
• Enhanced the penetration percentage above the centre level expectation
• Assured the timely handling of enormous volume of transactions with a small and dynamic team
• Accelerated the fulfilment activities for DCs like Poland, Hungary, Czech Republic and SA
• Gave resolution to the resourcing conflicts for many accounts in Europe
Title: Netherlands Account (IGA)
Time Period: Jun’11 – Apr’12
Designation: Business Area Manager
Responsibilities:
• Managed the project deliveries from end to end; coordinated all implementation tasks involving third party vendors
• Conducted workshops, built and strengthened relationship with key stakeholders of the accounts
Highlights:
• Streamlined the establishments of PMO at off-site which reduced considerable cost
• Successfully turned red status applications into green results in cutting down maintenance cost
• Essayed a key role in implementing and supporting all the releases for all applications in the account
• Identified and fulfilled resource needs for all these accounts with very less lead time
Title: Vodafone
Time Period: Jul’10 – Mar’11
Designation: System Integration Manager
Highlights:
• Successfully executed projects for Vodafone Australia well within the budget
• Handled multiple external vendors during project execution
• Identified and fulfilled resource needs for all the projects completed even within the complex matrix model
• Quickly learned the project/account related process that enabled the smooth execution of the projects
Title: Cabela, Media Markets, Shoppers DrugMart, JC Penny, WalMart-POS, GAP and Macy’s
Time Period: Jul’06 – Jun’10
Highlights:
• Established project management office at off-site which reduced considerable cost
• Developed and implemented contract management tool(CMT) for 3rd
party contract/vendor management
• Implemented and supported successfully all the releases for Macy’s account

4. • Identified and fulfilled resource needs for all these accounts with very less lead time
• Successfully reduced labour cost by 5% by restructuring teams, converting contractor positions to employee status
and renegotiated contractor rates
• Minimized number of software bugs reported by improving software quality through comprehensive testing, code
inspections and standardizing and streamlining software development process
Title: Macy’s Order Management
Time Period: Jul’05 – Jun’06
Highlights:
• Gained Macy’s system knowledge and imparted knowledge to off-site
• Implemented the first release in the series of 9 releases
• Pivotal in implementing Fedway processes in development projects
OTHER PROJECTS
Title: Sprint
Time Period: Dec’03 – Jun’05
Designation: Project Lead
Title: Nike WMS
Time Period: Jul’00 – Dec’02
Client: Nike
Designation: Project Lead
Title: Nike Finance
Time Period: Jan’99 – Jun’00
Client: Nike
Designation: Project Lead
Title: Experian MBNA Cardpac
Time Period: Sep’98 – Dec’98
Client: Experian
Designation: Project Lead
Title: Experian MBNA - Y2K
Time Period: Sep’97 – Aug’98
Client: Experian
Designation: on-site co-ordinator
Title: Experian Customer Management
Time Period: Jun’96 – Aug’97
Client: Experian
Designation: On-site Co-ordinator
Title: BT Billing System
Time Period: Jan’96 – May’96
Client: British Telecommunication
Designation: Developer