Pratap Penmetsa is a technical project manager with over 10 years of experience managing IT projects, predominantly in the financial services industry. He has extensive experience implementing solutions for compliance, regulations, payments, and fraud prevention. Some of his responsibilities have included managing budgets over $3M, creating project plans, tracking progress, and reporting status. He is proficient in various technologies, methodologies like Agile and Waterfall, and project management skills.

1. Pratap Penmetsa
Technical Project Manager
17440 N Tatum Blvd, Phoenix, AZ - 85032
Cell: 480-878-8413 – pratap284@gmail.com
Objective
A self-motivated and goal-oriented IT professional with strong experience in
Technical Project Management seeking a challenging position in your
organization.
Professional Summary
 10 years of experience in the IT profession implementing various solutions, products and services to
the clients.
 9 years of experience in financial services domain having served diverse portfolios in areas banking
regulations, compliance of Banking (retail, loans & deposits), KYC (Know Your Customer), AML
(Anti-Money Laundering), MRIA (Matters Require Immediate Attention), GLBA (Gramm Leach Bliley
Act), 3D Visa Secure standards (digital payments protocol), BSA (Bank Secrecy Act), USA
Patriot (Uniting and Strengthening of America by Providing Appropriate Tools Required to Intercept
and Obstruct Terrorism), Customer Privacy (Privacy Capture, Dissemination), Fraud
identification and capture, SCA (secondary customer authentication), Fraud governance,
Digital Payments and Membership Rewards.
 7+ years of experience in Project management, with proven success in managing cross
functional engineering teams & delivering highly complex projects (using Agile, Waterfall and
Kanban methodologies) for two of the top 3 financial services companies in North America.
 4+ years of Scrum Master experience managing multiple products in Rally and Jira.
 Huge Experience in implementing web based solutions by utilizing different database offerings.
Worked on different initiatives that has launched mobile & tablet based interactive screens.
 Hands-on experience in COBOL, JCL, DB2, C, XML, HTML, JavaScript, J2EE, CSS, SQL,
PL/SQL, Unix and Visual Studio programming languages.
 Experience working on different authentication models for Web as well as backend platforms.
 Experience providing architectural oversight for System Oriented architecture (SOA), API’s and
various concepts for extensibility.
 Experience working on all the SDLC phases of the projects like
Agile/Scrum – Backlog grooming, Envisioning, DDIT (Design, Develop & Integration Testing),
Release Testing (UAT), Deployment, User training, handover to Operations.

2. Waterfall - Project Initiation, Requirement Analysis, Design, SIT, UAT, Deployment, Post install
validation, User training, handover to Operations.
KANBAN – Tracking of infrastructure and operational items easily on KANBAN board thereby
reducing the dependency on the traditional methodologies and related documentation.
 Quick learner and an excellent team player. Huge experience in managing compliance and
regulatory projects with a very tight timeline.
 Highly experienced in all the PMBOK knowledge areas on management of Integration, Scope,
Time, Cost, Quality, Resources, Communications, Risk /Change Requests &
Procurement.
 Exceptional at managing of the project financials at the program level and allocation of time
sheet tasks for every resource in the team.
 Always on top of identifying the risks/issues and their associated mitigation plans and
communicating it to all the stakeholders.
 Very good at project planning, tracking the progress and distributing regular status reports.
 Helped the Project Management Office in monitoring the finances across the portfolio and defining
the documentation standards and maintaining the repositories.
 Responsible for managing the project deliverables like Project Charter, Requirements Analysis
document, Project Execution Plan, High level design, Low level design, SIT report, UAT report, Agile
Charter, Release Plan, Release testing and getting approvals to meet the SOX compliance
criteria.
 Tenacious problem solver with the ability to quickly understand the working processes,
methodologies and business process area in changing environment.
 Exceptional interpersonal and communication skills to effectively maintain productive long-
term networks and relationship with customers.
 Very experienced in working on the Global deliver model with offshore and onshore resources.
 Experience providing technical consultancy services to the client. Few of them include Cloud
Services (IaaS, ePASS..), Service Oriented Architecture, Data Power migration and
various automation tools to help optimize the applications and processes.
 An Organized professional as a Scrum Master with 3+ years of experience . Expert in
empowering the teams to migrate the projects from Waterfall to Agile & KANBAN methodologies.
 Proficient in playing the role of a Scrum Master in Backlog Refinement, Prioritization,
Release Planning, Sprint Planning, Story Point estimation, Task estimation, Daily
Scrum, Sprint Retrospective, Show & Tell and Sprint Review meetings .
 Good experience in managing resources and providing the motivation to perform.
 Strong analytical skills and technical experience that helps drive technical solutions for
business. Proven record in delivering significant business value add.
 Experienced to liaise with 3
rd
party partners, negotiate SLAs, SOWs and Service goals with
customers.

3. Technical Know How
Operating Systems: Z/OS, MS DOS, Windows 9x/XP/Vista.
Modelling Language: UML (Use Case Diagrams, Activity Diagrams, Sequence Diagrams)
Programming Language: COBOL, JCL, CICS, MVS, Visual Studio, DB2, SQL, PL-SQL, C,
JavaScript,
Java, JavaScript, Spring framework, Unix, Linux, Version Control
SDLC Methodologies: Waterfall, Agile, KANBAN
Audit tools: Changeman, Control-M
QC Tool: HP Quality Center 10.0/11.0
Packages: MS Office 2003, 2007, 2010.
Web Technology: HTML, DHTML, XML, DNS & Hosting.
Business Process Modelling Tool: MS Visio.
Content Management Software: ECM, BPM, FileNet, Lotus Notes, Microsoft SharePoint, MS
Access
Agile Planning and Strategic Management Software: Rally, Jira
Project Management Tools: Clarity, Microsoft Project
Ticket management Tools: Tivoli, ServiceNow
Accomplishments
 Successfully delivered multiple initiatives in AML Risk, KYC, Privacy and compliance
successfully to meet and align the organization regulatory needs. Due to the regulatory nature of
the work, it was very challenging to get the systems ready in time for AML audits. Worked with
multiple teams and collaborated the effort to avoid millions of fines & losses to the bank in 2015.
 Managed Key strategic initiatives in the digital payments space to bring SafeKey in-house from
vendor to implement online Fraud prevention protocol with a budget over $8 MM . This
initiative saved $10 MM YOY contractual money with the vendor and has significantly improved the
customer experience. Also helped the client to create interactive wireframes to leverage the
functionality on mobile devices and tablets.
 Successfully managed various teams in delivering various fraud solutions for the bank. These
solutions have helped the bank to cut down significant fraud losses in the launch of Digital
Wallet, Apple Pay and Android Pay.
 Created and modified different redundant processes that had helped the portfolio achieve higher
transparency and ease of use in budget, task and time management.
Training & Certifications

4.  CSM (Certified Scrum Master).
 Undergone both Client and Infosys trainings on effectively managing and educating the teams on
Scrum.
 Cleared various certification in Infosys on Agile and Scrum based execution.
 Cleared various certifications in Infosys on Banking (Retail, Wholesale, Mortgage, Loans,
Payments...).
 IBM DB2 Family fundamentals.
 Cleared various internal certifications in Infosys that includes COBOL, DB2, JCL, VSAM, CICS
and MVS, UML, HTML, JAVA and XML.
Education & Work Experience
Bachelor of Technology (2003 – 2007)
Gudlavalleru Engineering College, Gudlavalleru,
India
Organization Name Year
Worked
Infosys Limited 2007 - Current
Key Projects & Responsibilities
Senior Project Manager/Scrum Master @ American Express, Anti Money Laundering,
Compliance & Privacy
July 2014 – Till Date | Phoenix, AZ
Technology used: J2EE, JavaScript, HTML, CSS, COBOL, DB2, JCL, Spring Framework, JBOSS, IaaS
Responsibilities:
 Managed On-boarding of customer data across different product lines (Consumer,
Corporate, PSA, PEPs, Agency data and Loans into the AML Risk scoring database.
 Managed different initiatives in AML and create a centralized Rule engine for risk scoring of the
customers and different entities within the Organization.
 Work with the product owners and business compliance officers in capturing and documenting
the business needs for the initiatives.
 Create the road map and the timelines for meeting various regulatory and compliance needs
within the organization.
 Experience coaching other Project Managers, Scrum Masters and Product Owners in the portfolio.
 Effectively managing the budgets over $3M across different initiatives at the program level.
 Create and Manage the Master Project Plan for all the initiatives based on the regulatory and audit
dates.
 Effectively managed the project finances, tasks and activities with all the stakeholders for a
successful program/ product delivery.

5.  Collaborated with multiple vendors and third parties, established contracts, budget
estimates, evaluated risks, issues and mitigation plans, milestone assessment and
implementation plan.
 Capacity planning for resources in the portfolio across various projects with different skill sets.
 Reported project status, monthly dashboards to articulate the performance of the project to
senior leadership across technologies and business.
 Managed application hardware, software uplifts and platform migration projects in order to
compete in the market place.
 Effective in recognizing the impediments and working with the product owner and the team for
resolution.
 Managed over 20 resources on the projects at single point of time.
 Created process flow diagrams (‘As-Is’ and ‘To-Be’) to document the current process and the
proposed solution.
 Conducted Big Room planning sessions every release to capture the EPICs’ and convert to stories
and decide the prioritization. Involved all the stakeholders from business, application and data
architects, technical leads and QA leads for discussing on the infrastructure roadmap as well.
 Worked with PMO and done the project documentation (project charter, requirements/user
stories, release plan, design, SIT, UAT, implementation plan & learnings) as per the SDLC compliance
standards.
 Worked with business to understand the business needs and strategy roadmap for the applications.
 Established new processes & created techniques to easily track and manage agile projects at the
portfolio level.
 Implemented Release Train to be able to successfully track and deliver projects at a constant pace
in order to deliver faster time to market.
 Worked with teams from different geographies to deliver critical business needs.
 Educated and emphasized the product owners and senior leadership to bring in certain automated
tools (Selenium, LARA etc…) to help developers deploy the changes quickly.
 Managed the User stories in Rally and achieved high maturity on organizational parameters.
Project Manager/Scrum Master, @ American Express, Anti Money Laundering, Compliance
& Privacy
June 2012 – July 2014 | Phoenix, AZ
Technology used: J2EE, JavaScript, HTML, CSS, COBOL, DB2, JCL, Spring Framework, IaaS, Visual
Studio
Responsibilities:
 Managed project budgeting, timelines & scope for the projects within the team.

6.  Coordinating and mentoring a technical team and project stakeholders throughout the project
life cycle.
 Worked with clients to gather the business objective, functional and non-functional
requirements, design, user testing & post install validation .
 Defining the project metrics on variance of time, cost, schedule, quality and assessing them
for project success.
 Gained experience in coordinating with team members in various geographies to resolve
complex issues.
 Regularly tracked the project progress through status report, dashboards & meetings with all
the stakeholders.
 Early adopters for creating the agile framework within the portfolio and created measures for
verifying the cost, timeline and enhanced business value on the initiatives.
 Educated all the team members and stakeholders on the agile processes and defining roles &
responsibilities as per the process.
 Create and manage the Project plan and manage the work allocation to the team members.
 Manage risks/issues and the mitigation plans throughout the project.
 Managing the budget, forecast, resources allocation, time sheet tasks and approval.
 Worked on technical process optimization and identifying opportunities for dollar saves.
 Assess Return on Investment and provide consultancy to business in enhancing the business
value of the product or service in development.
 Work with development team in analyzing the requirements, design documents, development,
addressing defects, development, creation of artifacts.
 Work with testing team in creation of test cases, identifying and logging the test cases, coordinating
on User acceptance.
Project Manager/Lead Operations Analyst, @ Bank OF America, Merlin Teller & Platform
Jan 2011 – July 2012 | Pune, INDIA
Technology used: J2EE, JavaScript, HTML, CSS, COBOL, DB2, JCL, Studds Framework, Visual
Studio, AS400, HP Mainframes, Vitamin C
Responsibilities:
 Managed project budgeting, timelines & scope for the projects within the team.
 Coordinating the projects with multiple stakeholders.
 Worked with stakeholders in identifying and creating requirements.
 Worked with Operations team to understand the performance issues and plan for addressing them.
 Created and consolidated the project plan by working with the project team.
 Gathered approval on the project scope, cost and timelines from the business partners.
 Gained experience in coordinating with team members in various geographies to resolve
complex issues.

7.  Helped the team debug the technical issues to improve the operational costs.
 Manage risks/issues and the mitigation plans throughout the project.
 Managing the budget, forecast, resources allocation, time sheet tasks and approval.
 Worked on technical process optimization and identifying opportunities for dollar saves.
 Extensively worked on documenting the business processes and creating project artifacts for future
use.
Project Manager/Operations Analyst/Senior Programmer, @ Bank OF America, Merlin
Teller & Platform
Jun 2007 – Jan 2011 | Pune, INDIA
Technology used: J2EE, JavaScript, HTML, CSS, COBOL, DB2, JCL, Studds Framework, Visual
Studio, AS400, HP Mainframes, Vitamin C
Served as a Lead Operations Analyst to identify the process bottlenecks, improve the system
performance, creating a reporting application for performance capturing and automated
leadership reports. Also worked on creating a rule engine specifically to report High valued customer
spending and offers.
 As a Lead Operations Analyst, I was primarily involved in rebranding the applications and
uplifting them to new platforms to stay competitive in the market place.
 Responsible for project and resource planning for the projects.
 Worked with business partners and operations team in drafting the requirements and user stories
for rebranding the Teller and Platform applications.
 Worked with customer care professionals to understand the process bottlenecks to eliminate the
problem areas and improve the customer experience.
 Hands on experience in COBOL, JCL, DB2, SQL, PL – SQL, Java, JavaScript, XML and
UML.
 Early adopters within the client organization in working on agile methodology.
 Created Visio flows and design documents for the proprietary applications.
 Lead the Operations team to analyze and consolidate the historical issues into 10 different
process areas that needed improvement.
 Helped the client in architectural discussions over uplifting the database from DB2 to
Oracle.
 Worked with developers and testers throughout testing in order to ensure quality in the delivery.
 Responsible for implementation of the project as well as providing warranty support to the
application.
 Responsible for the delivery from Infosys to provide customer delight.
Honour & Awards

8.  Recipient of “Excellence in execution” Award from the client in effectively resolving all the
application bottlenecks and thereby producing huge cost savings.
 Recipient of “Most Valuable Performer” Award for effectively tracking, budgeting and managing
various complex projects in the portfolio.
 Recipient of “INSTA Award for Excellence” 5 times in project execution & delivering outstanding
value to the customer.
Extra-Curricular Engagements
 Worked with clients and started tea talk discussions for sharing knowledge in project management and
agile concepts, to resolve and effectively manage projects.
 Organized parties within Infosys for creating a healthy and collaborative between all the employees.
 Organized the ‘SW GEO Clusters’ event for Infosys Limited in 2015 with a target audience of 1000
people.