Marvin Elam is seeking a career role in training, instruction, or management. He has over 17 years of experience in training, management, and course development in the financial services industry. His qualifications include designing and delivering training, managing teams of trainers, and improving productivity, quality and customer satisfaction.

1. 1552 White Drive 702-417-4672 Cell
Las Vegas, NV 89119 702-463-0607 Home
mindofmarvin@cox.net
Marvin Elam
Objective To find a career role in a successful company as: Trainer,
Instructor, Training Manager, Training Deployment Lead,
Technical Writer, Training Coordinator, Regional Training
Manager, National Training Manager, Training Director,
Performance Consultant, Instructional Design, Skills Assessment,
Continuous Process Improvement, Deployment Lead, Training
Implementation, International Training Principles, Coaching skills.
Qualifications Training Manager and Manager with 17+ years in training,
Summary management and course development: delivering training, supervision,
designing and writing courses, leading teams of trainers, supervisors
and directing performance initiatives. A proven track record of
significant improvements in learning processes, productivity, quality,
and customer satisfaction while reducing costs, lowering turnover, and
maintaining a positive work environment. A strategic thinker and
decision-maker. Abilities include:
 Design/Delivery of Training
 Subject Matter Expert: Financial Services
 Adult Learning Principles
 Technical, Process, & Leadership Course Training
 Performance Consulting
 Needs Assessment & Training Matrix
 International & Domestic Training
Experience 2007 – Present Academy Collections Las Vegas, NV
Training Manager
 Responsible for the training department operation of the Las
Vegas office of 150+ collectors, supervisors and supporting staff.
 Primary responsibilities include creating and maintaining,
collection training standards that are in line with client
expectations and FDCPA regulations.
 Communicate daily, weekly and monthly with each department
and provide updates on performance,goal achievement and
compliance related standards.
2005–2007 Academy Collections Las Vegas, NV

2. Supervisor Collections
 Managed, trained and developed charge off collectors daily.
 Responsible for opening and closing of the office daily
 Monitored, audited and coached each collector daily to ensure their
best opportunity for achieving goals.
2000–2005 AllianceOne Inc. Trevose, PA
Site Manager
 Responsible for the daily operation of an entire office of 200 or more
collectors, supervisors, managers, client services and supporting
staff.
 Primary responsibilities include creating and maintaining, collection
standards and goals that are in line with client expectations and
FDCPA regulations.
 Communicate daily, weekly and monthly with each client and
provide updates on performance, goal achievement and compliance
related standards.
2000–2000 Computer Learning Center Plymouth Mtg, PA
Salvage Manager
 Managed the entire staff of 15 charge off collectors and supervisors.
 Also responsible for daily account review of all accounts in transit
from accounts receivable to ensure the efficient administration of the
collection functions and procedures for the office.
1996–2000 Household International Virginia Beach, VA
Unit Manager
 Supervised a collection staff of 13 to 16 collectors to ensure the efficient
administration of the collection function.
 Set up work expectations and performance standards providing appropriate
training and development.
 Hired, appraised, disciplined, reprimanded and terminated as necessary in
accordance with Household Policy.
1993–2000 Nu-Home TV and Furniture Norfolk, VA
Credit / Collections Manager
 Manager a department of 15 collectors, 3 legal assistants and 4
repossession specialists.
 Additional duties included credit approvals, contract cancellations
and rewrites. Responsible for reviewing and responding to all

3. bankruptcies notices, assigning and approving charge off budgets.
 Maintained and investigated all credit fraud cases up to and including
prosecution.
1991– 1993 Heilig-Meyers Furniture Suffolk, VA
Legal Manager
 Responsible for the collection of all past due accounts require legal
actions
from warrant in debt to warrants in detinue.
 Executed all actions under judgments via garnishments or
repossessions.
 Manager a department of 15 collectors, 3 legal assistants and 4
repossession specialists.
2000–2000 United States Air Force PACAF Command
Admin Specialist
 Responsible for maintaining a current file of pertinent regulations
and manuals, most classified.
 Distributed incoming and outgoing correspondence to and from
the lower branches. Acted as the single P.O.C. and controller for the
acquisition and distribution of administrative publications.
 Typed hundreds of Air Force letters, messages, awards, decorations,
and Enlisted Performance Reports (EPRs).
Education Certificate, UCC Regulations July 1996
National Finance Adjusters Inc., Virginia Beach, VA
Certificate, Dbase Management
Minor: Documentation Security November 1990
Central Texas College, Clark AB, Republic of the Philippines, GPA:
4.0
Special Skills  Passed: Nevada QM Exam

4.  MS Word,
 Excel
 PowerPoint
 Project
 FrontPage
 Outlook power user
 Publisher
 Access
 Magellan, GC Ontario, Davox and Noble Dialing Platforms
 Collections and Dbase Systems: FACS, CRS, TSYS, FDR.
Volunteer Teacher June 1996 to June 1998
Honors Junior Achievement of Virginia, Virginia Beach
Letter of Appreciation / Certification
Volunteer teacher Junior Achievement of America
The American Free Enterprise Systems
Letter of Appreciation July 1989
United States Air Force, Republic of the Philippines
Appreciation for a job well done during the LUEI.
Basic Uniformed Manager's Badge August 1989
United States Air Force, Philippines
Awarded the Basic Uniformed Managers Uniform Badge
 Professional Speakers and Seminar Leaders
Groups /  Saudi Arabia Business and Professional Network
Associations  3rd Party A/R Professionals
 Innovative Leadership & Change Management Expert
Innovators Network
 Global Worker (10,000+ members)
 Credit and Collections
 World credit management, collections & risk forum