Astria Ashley Smith has over 10 years of experience in administrative and property management roles. She currently works as an Administrative Assistant for AHI Properties, where her responsibilities include answering phones, establishing client relationships, handling customer complaints, scheduling meetings, creating correspondence, updating property management software, processing rental applications, and ensuring compliance. Previously, she worked as a Financial Aid Assistant at Jefferson State Community College, where she assisted students with financial aid applications and processes. She also has experience working as an Office Assistant and Assistant Manager for apartment complexes. Smith holds a Bachelor's degree in Business Administration in Management from the University of Montevallo.

1. Astria Ashley Smith
131 Saint Charles Drive ▪ Helena, AL 35080
205-447-0102
smithastria@yahoo.com
Employment History
AHI Properties-Helena, AL
Administrative Assistant(November,2015-Present)
 Answer phones and establish positive client relationships by fielding calls from
prospective clients with data entry and listing of activity logs.
 Establish positive client relationships by fielding initial call from prospective clients with
data entry and listing of activity logs.
 Handle customer complaints by phone for all managed properties.
 Schedule meetings and conferences for tenants.
 Creates and distributes written correspondence to both current and prospective Real
Estate clients and handle distribution of incoming mail.
 Updates information in Appfolio system.
 Correctly complete all lease applications, assist with application verification and notify
prospective residents of results. Organize and maintain client files to ensure current
information on prospective buyers while handling confidential information, including
rental applications and copies of personal identification documents.
 Works as liaison with Property Managers and Real Estate professionals regarding their
office.
 Assists Property Manager’s in the development and implementation of promotional
programs, and al program.
 Conduct all business in accordance with company policies/procedures, Fair Housing,
American with Disabilities Act, Fair Credit Reporting Act, and all other law pertaining to
housing.
Jefferson State Community College - Hoover, AL
FinancialAid Assistant(May,2012-December,2015)
 Process and complete financial aid applications and other related forms with students
 Explain policies and procedures that govern students` financial aid and assist in the
submission of completed documents
 Train and supervise work study assistants and L-19 employees
 Enter confidential data of students applications for electronic submission
 Provide information and response to students and or parents about financial aid when
contacted personally, via phone and email
 Experience with Microsoft Word, Excel, Scanner, Oracle Fusion Middleware System, and
Banner System

2. Astria Ashley Smith
131 Saint Charles Drive ▪ Helena, AL 35080
205-447-0102
smithastria@yahoo.com
Jefferson State Community College - Hoover, AL
Office Assistantin BiologyDepartment(Work Study)
(January,2008-May,2011)
 Provided extensive telephone and in-person assistance for numerous departments
 Answered phones on a multi-line phone system for departmental staff
 Assisted students with departmental questions and problems
 Assisted Administrative Assistant in Deans office and Department Chair
 Prepared testing documents for instructors, proctored exams and helped manage
computer labs
 Other secretarial duties as assigned
Emerald Pointe Apartment Homes- Hoover, AL
AssistantManager (July,2004-March,2006)
 Managed a staff of four employees at a Tax Credit property with 192 units
 Compliance with HUD operations and forms/ Attended yearly HUD Seminars
 Prepared leases and paperwork for new and existing residents
 Periodically Inspected units and arranged necessary maintenance
 Performed Office Administration and Receptionist duties as needed
 Resolved tenant complaints and planned monthly events for residents
Education
University of Montevallo December 2014
Bachelor of Business Administration in Management