Shannon Raum has over 15 years of experience in human resources and administration. She currently serves as the HR Operations Manager at Notre Dame of Maryland University, where her responsibilities include interviewing, onboarding, benefits administration, and maintaining HR compliance. Previously, she held administrative roles at the Board of Child Care and Helmsley Sandcastle Hotel. Raum holds a Master's degree in Leadership and Management from Notre Dame of Maryland University and is a Notary Public for the state of Maryland.

1. SHANNON RAUM
2015 W. Rogers Ave. Apt 3  Baltimore, MD 21209  (443) 567-9414  smraum@hotmail.com
PROFESSIONAL EXPERIENCE
NOTRE DAME OF MARYLAND UNIVERSITY — Baltimore, MD
Women’s Catholic liberal arts college granting undergraduate and graduate degrees.
HR Operations Manager, July 2015 to present
HR Assistant, Feb. 2008 to June 2015
Conduct interviews, manage our Interview Exchange account to include posting/removing ads,
managing users, and communicating with applicants. Prepare offer letters and conduct new hire
orientations. Maintain vacancy spreadsheet and update salary budget for VP of Finance.
Act as a resource and point of contact on all HR issues; resolve basic issues, keep Director informed of
new issues, refer complex and/or high risk issues to Director for resolution; interpret HR policies and
explain HR processes and procedures to staff.
Review all policies and procedures to ensure compliance and update as necessary. Maintain OSHA logs,
and workplace posters. Maintain records of handbook and other policy acknowledgments.
Along with the Director, participate in employee benefit plan renewals to include working with broker,
analyzing the impact of any cost increases to the University and the employees, communicating changes
with employees on any changes and enrollment periods.
Administer and manage life insurance, long term disability and short term disability plans to include
enrollment, processing of claims, and tracking leave time. Handle Executive Benefits and manage FMLA
related leave and Worker’s Compensation leave/claims.
Administer Student Health Insurance program including working with broker to recommend the best
comprehensive plan, ensure timely enrollment of students, reconciling bills and providing customer
support to students and their parents.
Work collaboratively with 5 representatives from other local colleges and universities to coordinate
Building Bridges Across Maryland training program and conduct Notre Dame’s training sessions.
Analyze, prepare and input data for student payroll; work collaboratively with financial aid office to
manage the student employment program. Serve as backup for the Payroll Coordinator for the
faculty/staff payroll.
Responsible for the planning and execution of all HR related events including Service Awards, annual
benefits fair, and charitable organization drives.
Enter new employees in online benefits system and in HRIS, complete IT request form to ensure new
employees have all IT needs before their start date.
Compile data for various surveys (IPEDS, CUPA, AAUP).
Maintain personnel files and other confidential records.
BOARD OF CHILD CARE — Baltimore, MD
Residential foster care agency for greater Baltimore area.
HR Administrative Assistant, Sept. 2006 to Feb. 2008
Secretary, Treatment Foster Care, Mar. 2006 to Sept. 2006
Promoted to HR Administrative Assistant after working for 7 months in the Treatment Foster Care
program.
Maintained and created agency forms and new hire packets, also conducted new hire orientations.
Became a Notary Public for the agency in 2006 to notarize and request Child Protective Services
clearances.
Paid pre-employment medical bills and motor vehicle driving record request bills.
Managed scheduling for the Conference Center; booked outside groups’ training and meetings, set up
catering, created contracts and invoiced clients, also scheduled in-house trainings and meetings.
Input new employees into payroll system (Pay America), and online benefits system. Monitored necessary
paperwork.
PROFESSIONAL EXPERIENCE (CONTINUED)
Reported over 120 Worker’s Compensation injuries online and in the annual OSHA report.

2. SHANNON RAUM Phone: (443) 567-9414  Page 2
As secretary for the Treatment Foster Care program, I monitored and reminded social workers and case
managers of upcoming appointments, prepared informational packets and advertisements to recruit
foster parents, sent out necessary letters to foster parents and DSS workers, prepared foster parent
training materials and kept track of their training hours.
HELMSLEY SANDCASTLE HOTEL — Sarasota, FL
Resort hotel on Lido Key in Sarasota.
Reservationist, Aug. 2004 to Sept. 2005
Front Desk Clerk, Mar. 2004 to Aug. 2004
Promoted to reservationist position after working for 3 months as a front desk clerk.
Responsible for booking all individual, group, international, and internet customers for the hotel.
Maintained web accounts (Hotels.com, Travelocity.com, etc.) and maintained files on all reservations.
As a front desk clerk, checked guests in and out of the hotel, took payments, reconciled cash and credit
receipts at end of shift, answered multi-line switchboard, and showed rooms.
EDUCATION & CERTIFICATIONS
NOTRE DAME OF MARYLAND UNIVERSITY — Baltimore, MD
(formerly College of Notre Dame of Maryland)
Masters of Arts in Leadership and Management with a focus on Human Resources, May 2013
Bachelor of Arts in Business with a focus on Human Resources (magna cum laude), Dec. 2010
Enrolled in the College’s Accelerated program from September 2007 – December 2010; short term study abroad
in Cuernavaca, Mexico in January 2009; member of Delta Mu Delta National Business Honors Society.
HARFORD COMMUNITY COLLEGE — Bel Air, MD
Associates of Applied Science in Mass Communications (with honors), May 2003
Member of Phi Theta Kappa National Honors Society.
NOTARY PUBLIC FOR THE STATE OF MARYLAND — Baltimore, MD
Commissioned by the State of Maryland, July 2007 – present
OF NOTE
Volunteer Experience:
Sept. 2001 – Dec. 2003, Oct. 2005 - Present
Cellist with the Susquehanna Symphony Orchestra, a community orchestra comprised of volunteer musicians.
Perform 5 concerts each season locally as well as at St. Patrick’s Cathedral in New York City on November 11,
2007 and Carnegie Hall in New York City on October 18, 2009.
Aug. 2014 – Present
Publicity Manager for the Susquehanna Symphony Orchestra. Responsible for writing and distributing press
releases, season brochures, and other advertisements. Plans fundraising and PR events and maintains the
orchestra website and Facebook page.
Oct. 2005 – July 2014
Secretary & Historian for the Board of Directors for the Susquehanna Symphony Orchestra. Responsible for
keeping meeting minutes, help coordinate fundraising projects and correspond with all donors.
Affiliations:
Society for Human Resource Management (SHRM)
College and University Professionals Association – HR (CUPA-HR)

3. SHANNON RAUM Phone: (443) 567-9414  Page 3
REFERENCES
Geri Larsen
Director of Human Resources
Notre Dame of Maryland University
4701 North Charles Street
Baltimore, MD 21210
(410) 532-5866
John D. Pollard
Director of Business Coaching Program, and Associate Faculty
Notre Dame of Maryland University
4701 North Charles Street
Baltimore, MD 21210
(410) 433-2276
Jason Kamrath
Treasurer and Music Director
Holy Trinity Episcopal Church
1131 Mace Avenue
Baltimore, MD 21221
(410) 206-1117