Raasheedah Smith has over 15 years of experience in human resources, customer service, and administrative roles. She has a background in psychology and biology and is proficient in Microsoft Office, accounting software, and digital photography tools. Her resume demonstrates strong organizational, communication, and problem-solving skills developed across positions in human resources, retail, childcare, and nonprofit administration.

1. Raasheedah Smith
(480)558-6090 1606 West Kesler Lane
raasheedah.johnson@yahoo.com Chandler AZ 85224
Qualifications
Human Resource and Risk Manager professional, experienced working in a fast-paced environment
demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, discreet, and
committed to superior professionalism. Confident and poised in interactions with individuals at all levels.
Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:
Customer Service & Relations Accounts Payable/Receivable Telephone Reception
Word Processing & Typing Filing & Data Archiving General Accounting
Computer Operations Office Equipment Operation Problem Solving
Professional Experience
Southwest Title Loans, Mesa, AZ, (May 2016-Present)
TITLE LOAN UNDERWRITER
 Responsible for writing and presenting title loans, customer service, opening and closing the store,
general mathematics, cash management, dispersing checks, taking payments, understanding/use of
ProLoans and AutoPal, making daily deposits, making daily courtesy/collection calls.
Portrait Innovations, Chandler, AZ, (Jan 2016-May 2016)
STUDIO ASSOCIATE
 Responsible for implementing, executing and carrying-out studio operations such as; Photography,
Sales, Customer service, training Studio Associates as necessary, cash management, opening and
closing the studio, cleaning and general upkeep of the studio, props and backgrounds, scheduling
appointments, Portrait manufacturing, maintenance and service of the FujiFilm Frontier Printer
System and Camera system and all other duties necessary to operate a portrait studio.
Sephora, Gilbert, AZ (Nov 2015 - Jan 2016)
SEASONAL CASHWRAP(SEASONAL CASHIER)
 Responsible for assisting clients (customers) in product search (in store or online), checking out (in
store or online), returns, exchanges, holds and answering phones. Also to provide the upmost
customer service that Sephora is known for, for providing to their clients.
Golden State Human Development Coalition, Mesa, AZ (Nov 2004 - Sept 2015)
HUMAN RESOURCES DIRECTOR/RISK MANAGER/BOARD OF DIRECTORS CHAIRPERSON
 Responsible for recruiting, hiring, training, suspending and terminating employees for 50+
employees. Highly involved in writing/rewriting policies and procedures, Making decisions in the best
interest for the company and employees. Monitoring all of our facilities/houses. Maintaining
accurate, up-to-date confidential staff files and other files according to Arizona State Licensing
standards. Assist CEO/Program Coordinator in staffing shifts, operations, operational issues, daily
operations, etc. Performed administrative and secretarial support functions with/for the CEO. As well
as directly oversee and instruct the Assistant Risk Manager and Administrative Support Aid(s).
Provide discreet and confidential counseling to all of the staff and residents, especially to the
residents considered at risk. Coordinated and managed multiple priorities and projects. General
accounting and payroll functions; payroll entry, payroll journals, quarterly and annual reports,
preparing and reporting quarterly unemployment reports to Arizona Department of Economic
Security and prepare W-2 and 1099 for employees.

2. Raasheedah Smith
(480)558-6090 1606 West Kesler Lane
raasheedah.johnson@yahoo.com Chandler AZ 85224
RISK MANAGER (Oct2010-Oct 2012)
 Perform confidential and discreet internal investigations as seen by the CEO or Arizona Licensing
Specialist. Maintain accurate, up-to-date confidential staff, client and other files according to Arizona
State Licensing standards. Assist CEO in operation issues. Perform administrative and secretarial
support functions for the CEO. As well as, perform an initial assessment on all of the girls entering
the home. Provide discreet and confidential counseling to all of the residents and staff, especially to
the residents considered at risk. Coordinated and managed multiple priorities and projects. General
accounting and payroll functions; payroll entry, payroll journals, quarterly and annual reports,
preparing and reporting quarterly unemployment reports to Arizona Department of Economic
Security and prepare W-2 and 1099 for employees.
BUSINESS SUPPORT SPECIALIST (Mar 2007-Sep 2010)
 Worked primarily at home, preformed functions such as filing in numerical and alphabetical order.
Organizing receipts, bank statements, paystubs and tax forms for the accountant. Organizing and
filing paperwork for the company.
DIRECT CARE (Nov2004-Mar 2007)
 Supervised group home girls ages 10-17; with the number of clients varying between 1-10 girls.
Preformed guardian duties; preparing meals, light cleaning, transportation of clients, distribution of
medication(s), clerical work and general support. Tutored the clients in homework, GED preparation
and SAT/ACT preparation.
YMCA Chandler/Gilbert, Chandler, AZ, (Sept 2007-Sept 2010)
CHILDWATCH SUPERVISOR
 Promoted rapidly from Staff to Supervisor. Trained and directed a staff consisting of up to 17
employees; as well as volunteers and interns. Designed and distributed weekly/monthly schedules.
Preformed administrative/secretarial work. Planned and implemented monthly curriculums.
Supervision and engaging children ages 3 months to 12 years old, with a ratio of 1:20 or more.
Troubleshot and problem solving and handled customer complaints with ease.
SECRETARY
 Handled sales of memberships, activities and products. Managed customer relations and provided
exemplary service to all customers/members. And preformed administrative and secretarial support
to all departments of the YMCA. Troubleshot and problem solving and handled customer complaints
with ease.
ASSISTANT TEACHER/SUMMER DAY CAMP COUNSELOR
 Assisted in classroom curriculum and activities that were designed by lead teachers for 2-5 years.
Assisted in snack, lunches and naptime for all children.
 Attended to school agechildren (K-6). Implemented the schedule and curriculum set in place by the
supervisor of the summer camp program.
Boys & Girls Club-Grant Woods Branch, Mesa, AZ, (Oct 2003-Mar 2005)
SECERTARY/GAMESROOM LEADER
 Handled sales of membership and Products. Utilized 10-Key data entry. Managedcustomer relations
and provided exemplary service to all customers. And preformed administrative and secretarial
support to all departments of the Boys and Club. Troubleshot and problem solving and handled
customer complaints with ease.
 Coordinated daily activities; which I planned and implemented. Supervised school agechildren (K-6).

3. Raasheedah Smith
(480)558-6090 1606 West Kesler Lane
raasheedah.johnson@yahoo.com Chandler AZ 85224
Education
ARIZONA STATE UNIVERSITY, Tempe, AZ, (Aug 2004-Dec 2007)
 Studied in Psychology and Biology (Pre-Med)
SEQUOIA CHARTER SCHOOLS (HIGH SCHOOL), Mesa, AZ, (Aug 2000-May 2004)
 Graduated with honors and Presidential Scholarship
Proficiencies & Certification
Computer Skills
 Operating systems: Windows 2002, Windows ME, Windows XP, Windows Vista, Windows 7,
Windows 8, Windows 8.1
 Software: Microsoft Office, Adobe Photoshop CS6, Adobe Lightroom 4, AME (Accounting Software)
Hands-on experience planning and executing projects/events, Excellent communication and customer service
skills, Bi-lingual in American Sign Language, Great leadership skills, Great multi-tasking, CPR/AED, First Aid,
Child Abuse Prevention, Blood-borne Pathogens, Level one Fingerprint Clearance Card, Negative TB Test.