Jacqueline M. Stephens has over 30 years of experience in office administration, data entry, customer service, and human resources. She is proficient in Microsoft Office applications and has a history of managing staff and office operations with a focus on accurate data processing, record keeping, and problem solving. Her most recent role was as Chief Deputy Assessor/Administrative Assistant, where she oversaw office functions like scheduling, budgeting, and customer service.

1. Jacqueline M. Stephens 812 Russell Ave, Winthrop Harbor, IL 60096 847-909-8502 jacque3204@gmail.com
Summary
Managing and supporting office and staff and interdepartmental relations in daily routines and projected goals that help process highly reliable data entry for each related associate and record/s involved.
Maintaining and managing human resource records and data records in line with all legal requirements and state policies in accordance with assessment practices.
Created a system of data checks and analysis for all data entry of office records for performance and accuracy with exceptional attention to detail and multi-tasking skills.
Strong positive and problem solving employee and customer service skills, including good written, verbal, and all interpersonal skills
Ability to handle assigned project work with the ability to evaluate and prioritize tasks independently.
Excellent Customer Service Skills, with ability to accurately to process customer orders and subsequent transactions, monitoring orders and/or returns associated with multiple levels of products and conditional sales.
Strong ability to adapt and learn effective SOP and Customer Care Procedures. Experience
 Benton Township
Chief Deputy Assessor/Administrative Assistant to Assessor
October 2007 – May 2014
Managing Office and Personnel daily work schedules, Reception, Clerical Duties, Budgets, Customer Service, Field work as assigned and scheduling, Data Entry, Data Reporting and Analysis, Illinois Notary, FOIA officer, Advanced use of Excel, Word, and Outlook
Supervisor: Gary Allen/Assessor 847-872-3749
 Village of Winthrop Harbor
Administrative Assistant for Building Dept and Administration
October 2004 – October 2007
Scheduling, Receptionist, Customer Services, Clerical Support to Village Clerk, Treasurer, Public Works and Building Dept, Creating and Maintaining personnel records, Maintaining benefit enrollment and termination records, Customer-friendly resolution of resident inquires and/or complaints, Processing reimbursement benefit checks for treasurer, Notary Services, Advanced use of Excel, Word and Outlook
Supervisor: Village Treasurer/Lisa Shaw or Village Clerk/Jana Lee 847-872-3785

2. Jacqueline M. Stephens
812 Russell Ave, Winthrop Harbor, IL 60096 847-909-8502 jacque3204@gmail.com
 County of Lake Illinois Mental Health Division
Receptionist/Clerk 2
July 1987 – September 1992 Receptionist, Clerical Support, State Reporting, Customer Service, Accounts receivables, Data Entry
 Chicago Medical School – Library
Library Aide
October 1986 – May 1988
Processed purchase orders and reorders for books for students and professors, Audio Visual Assistant, Photo Lab Assistant, Computer Lab Tech Assistant, Library Assistant, Medical Illustrations Assistant
 JCPenney – Waukegan, IL
Floor Associate
July 1984 – October 1986
Maintain Floor stock, Process Customer Orders and Returns, Excellence in problem solving skills in regards to Customer Complaints, Process and Pull orders from floor and stockroom for mailing, Maintained a cash drawer with exceptional accuracy.
. Education
 Illinois Property Assessment Institute and Illinois Department of Revenue, Bloomington/Normal, Illinois (2008)~C.I.A.O. (over 200 hours of education classes in regards to assessment of real property, human resource and office managing applications of policies and procedures)
 Waukegan Christian School, Zion, IL ~HS Diploma Referances
Gary Allen – Professional – 847-872-3749
Madelyn Long – Professional – 847-377-2100
Shannon Molina – Professional – 224-303-9244
Debi Albert – Professional – 847-746-4637