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  1. 1. June 2016 to Current November 2014 to Current Leonardo Sumagaysay Professional Profile A capable, results oriented Business Operation Manager with experience of leading high performance teams and of successfully increasing efficiency and productivity whilst reducing costs and inefficiencies. Ability to keep a level head at all times, nurture and grow a business, evaluate opportunities and risks and also deliver effective new solutions to challenges. Highly successful in helping define company expectation, achieving goals and optimizing business. Currently looking for a suitable managerial position with an ambitious company.. Qualifications Retail Merchandising Recruitment & Retention Operation Team Leadership Time management Loss Prevention Ownership Mentality High Performance Selling Clientelling ​Flexible Accurate cash handling Leadership Known throughout career as a hands-on manager with strong expertise in team management. Ensured that employees recognized the importance of their contributions to the whole, and demonstrated to each one appreciation for the value that he or she to the store over all. Developed significant reputation for leadership due to excellent relationships with employee and willingness to lead by example. Experience Sunglass Hut Selling Manager Las Vegas, Nevada Manage the daily operation of a high volume sunglass specialty store servicing over 200 customers per week. Trained staff in selling through increased product knowledge and building customer rapport. Addressed and corrected sales staff communication issues in a tactful and effective manner. ​Sales Forecasting , Employee Schedulling and Store Auditing VICTORIA SECRET Cashwrap Supervisor/ Generalist Las Vegas, Nevada Lead direction and manage the cashwrap through a team of 5 Leads and 15 cashiers in this 15m store. Iniatiates friendly competition in achieving sales and card acquisition Created action plans in improving KPI's such as coaching and refresher meeting Making sure the highest accuracy of register sales and audits is always implemented on the daily basis. Store opening and closing register procedure. 412 E Rolly St., Henderson, NV (702) 839 8061 (H) -
  2. 2. October 2015 to March 2016 October 2010 to September 2014 March 2005 to November 2014 November 1989 March 1986 OLD NAVY Henderson Business Operation Manager Manage a 6.5million volume store and supervise more than 60 employees along with Cash handlers , floor supervisors , specialist , sales clerk visual and stocks. Budget management thru Sales Forecasting , Hours control and Employee scheduling Reporting directly to General Manager and District Manager regarding business analysis report. Self Compliance Audit Report knowledgeable -Maintaining Store and Employee safetiness , Loss prevention, Monthly alarm check and Emergency preparedness awareness. Consistent in achieving sales and card goals. Forever21 Co Manager Las Vegas, Nevada Co manage the store operations with weekly sales volumes averaging to US$70,000. Supervise more than 40 employees in areas of assignment, delegation and supervision, including Assistant Managers, head cashiers, visuals, sales and stock associates. Coach, train and develop associates and managers on best practice in retail management and customer experience. Responsible for meeting and exceeding company sales and kpi's. Consistently promoted from managing stores with volume of US$2M to US$4M. Consistently on the top Co manager sales for the district and region as well. THE GAP Sales Associate/Peer Advisor Las Vegas, Nevada Greet customers and ascertain what each customer wants or needs. Recommend, select & help locate or obtain merchandise based on customer needs and desires. Maintain knowledge of current sales and promotions, policies regarding payment and exchange, and security practices Exchange merchandise for customers and accept returns. Maintain cleanliness of the store. Help customers try on or fit merchandise. Awarded Service of Excellence in getting the most store credit cards. Education FAR EASTERN UNIVERSITY Bachelor of Science: Mathematics Manila, Philippines Mathematics ARAULLO HIGH SCHOOL High School Diploma Manila, Philippines

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