The document is a resume for Marielle U. Pascua detailing her work experience and qualifications. She has over 10 years of experience in customer service and retail roles for technology companies. Her most recent role is Assistant Manager at an Apple retailer in Abu Dhabi, where she helps lead the sales team and ensures customer satisfaction. She also has experience providing technical support for internet, TV, and digital camera customers. Pascua has advanced knowledge of both Mac and Windows systems and applications.

1. MARIELLE U. PASCUA
Airport Road, Abu Dhabi, United Arab Emirates
+971509094596
mariellepascua@yahoo.com
OBJECTIVE
To be able to bring your organization enthusiasm, dedication, responsibility, and
good work ethic, combined with a desire to utilize my skills obtained through
dedicated work experiences.
I. WORK EXPERIENCES
Company Name: iSTYLE / iSTORE Computers L.L.C.
Specialization: Apple Premium Reseller
Retail Store Assistant Manager - March 1, 2014 – Present
• Have 3-4 years of Retail Store experience, responding to sales and technical
inquiries from new and existing customers while delivering the best customer
service involvement.
• Leadership training and development while driving the Top Sales teamwork to
meet our monthly / quarterly Target goals.
• Knows how to handle B2B (Business to Business) deals and/or Wholesale
orders, while providing accurate transaction procedure and meeting customer’s
expected deadline.
• Handling Daily Sales Reconciliation reports to check and balance accounts
necessary for the Store’s operation and needs.
• Assists in handling Apple Products and 3rd
-party Service matters, communicating
with suppliers to make sure we accommodate customers in a fast & reliable way.
• Sending Student Discount reports to Apple for compliance of the offer’s eligibility.
• Maintains a significant role to motivate colleagues with their daily tasks, a better
workplace including support by enhancing worker-supervisor relationship.
• Enriched knowledge for all tasks performed while I was a Sales Executive, and I
am now sharing and developing my staff to perform the same.
• Possesses renowned Integrity and Dedication to achieve successful growth with
my career.
Sales Executive - November 14, 2011 – February 28, 2014
• Provides assistance in lieu to the manager to meet specific tasks and
responsibilities including Product and Market Knowledge, Weekly Ordering and
Sales Reports.
• Provides assistance with the stock lists and merchandising to ensure all Apple
and recommended products are provided to the customers.
• Responds proactively to the demand of the suppliers in terms of stock reports,
availability, and service items.
• Follows strict compliance with the Company policies and procedures.

2. Company Name : TELEPERFORMANCE Philippines
Specialization : AT&T Contact Centre
Technical Support Representative - July 13, 2011 – September 2011
• Technical Point of Contact for customers with issues regarding their IP
Television, High-Speed Internet Access and IP Telephone connections and
service.
• Familiar with Network-based applications, Data communications, Protocols and
Equipment.
• Responsible for Purchase and Configuration of all premises equipment.
• Remote access of customer IP services and Outage information.
• Proficient in Windows and Macintosh navigation and troubleshooting.
Company Name : CONVERGYS Philippines
Specialization : General Motors (GM) Assistance Centre
Sales and Service Representative 2 – Tier 1 / Email Support Team
April 16, 2007 – June 7, 2011
• Handles inbound and outbound calls of customers and dealerships for a Top
Leading Automotive Brand in the United States of America.
• Handles email responses and inquiries.
• Able to provide and/or decide on Goodwill offers for inconvenienced customers
and keep them within the brand.
• Able to provide quality service to maintain customer satisfaction.
• Supports customers and dealerships using internal and external client’s
resources, tools and systems.
Company Name : TELETECH Customer Care
Specialization : Verizon Wireless / KODAK Digital Camera Support Team
Customer Service / Technical Support Representative
April 18, 2005 – March 9, 2007
• Assembly product training for DSL Broadband devices and troubleshooting of
supported devices to help inbound customers connect back to their Internet
connection.
• Assists different customers with their Sales and Billing concerns.
• Technical support, troubleshooting a Leading digital camera brand, accessories
and software issues via AVAYA softphone.
• Handled inbound and outbound calls of customers calling from Australia, New
Zealand and other countries from the Greater Asian Region.
• Handled inbound and outbound calls for customers calling from the United States
and Canada.
• Ensures customer satisfaction by providing quality service and navigation
through various software database systems, web sites and tools.

3. II. SPECIAL SKILLS / STRENGTHS
• Advanced Knowledge in MAC Software and Applications for both the
Operating System and iOS platform.
• Advanced Knowledge in Windows and/or MAC Microsoft Office Application
support.
• Multi-tasking capability and Time Management skills developed through
Customer Service and Retail Store experience.
• Eager to learn new things and ready to take on new challenges.
• Possesses leadership qualities, customer relation skills and can easily build
rapport with other people.
• Proficient in English and Tagalog (Conversational and Written skills).
• High Knowledge for Computer Troubleshooting and Database Performance
III. TRAININGS AND SEMINARS ATTENDED
• Apple Sales Training Online (ASTO) – ongoing Online Courses via Apple
Portal (Apple Product Professional status)
• Apple Workshop Certifications – trainings done via Apple Academy in the
UAE.
• On-the-Job Training - La Tondeña Inc., Head Office, San Miguel
Corporation (April 2004)
• Call Center Fundamentals - Operations Support Center (February 2006)
• Real-Time Adherence Navigator (August 2007)
• Tier 1 / Premium Specialist and Email Support (October 2007 – June
2011)
IV. PERSONAL DATA
Graduate of: Bachelor of Science in Computer Science (4-year Degree)
AMA Computer University – April 2005
Birthdate: December 23, 1983 Place of Birth: Quezon City
Age: 31 yrs. Old Sex: Female
Nationality: Filipino Civil Status: Married
Height: 5’2” Weight: 60 kgs.
Passport Number: EC4192420
Current Residence: Abu Dhabi, UAE