1. Deepak Saini
Mobile: (91-9252688567)
E-Mail: deepaksainijpr@yahoo.com
I am looking for a position in a result-oriented organization where my experience and skill could be Utilized
towards continuous growth and advancement and also provide opportunity to learn new assignment.
SYNOPSIS
 Detail-Oriented, efficient and organised professional with extensive experience in operational systems.
 Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.
 Resourceful in the completion of projects, effective at multi-tasking.
 Proficient in dealing with operational, tam handling, branch compliance and admin related work and
providing support to sales team for achieve the common goal of branch
 Sound understanding of MS Office Tools
Areas of Exposure
Operation & Customer service
 Having good experience in insurance sector as operation customer service profile and processing the application with
error free for smooth functionally.
 Dealing day to day operation activity and customer services query in branch and responsible fro resolve the customer
query in within defined timeline of organization.
 Daily reconciliation of banking and finance activities and resolve the customer pending queries and complains.
Admin & Sales support
 Identifying and maintain the relationship with local branch vendor for fulfilled the branch requirement as required.
 Sales Training and development in term of operational process providing the updating learning for smooth
functioning of operational activity.
 Coordinate with sales team and giving suggestion and support for improvement in their role as required.
Compliance and team handling
 Dealing with internal audit in branch and handling the branch issue and compliance in term of HR and customer.
 Resolving the customer query complaint in term of claim & Operational issue to ensuring customer satisfaction by
achieving delivery & service quality norms.
PROFESSIONAL EXPERIENCE
Feb’09-Till Now Apollo Munich Health Insurance Com. Ltd, Operation Executive
Working as an Operation Executive –with Apollo Munich Health Insurance Company
Limited at Jaipur. Responsible for Operational and branch compliance
 Team Building & Development: handling the 5+ Team size in branch and responsible for their productivity
And accuracy in term of operational activity and supervision of their work and guide them for achieve goal.
 Responsible for claim status for customer and follow with HO for settlement within TAT.
 Responsible for local branch vendor in term of their services and payment.
 Responsible for processing the application error free and smoothly within defined TAT of organization .
 Responsible for branch issue and compliance of customer.
 Responsible from sales training in term of operational process passing the information for new product
operational processing and any changes and updation.
 Responsible for Banking, maintain the petty cash and reconciliation in day to day operation activity to avoid
the finance issues.
 Coordinating with sales team and support provided to achieve the common branch goal.

2. Feb 08-Feb’09 Bajaj Allianz General Insurance Co Ltd, Operation Executive
 Processing the application with error free for smooth processing.
 Handling the customer query and compliant.
 Coordinate with HO for processing application and resolve the pendency
 Coordinate with HO for processing the agent license issuance within timeline.
 Coordinate with sales team for resolve pendency in application for processing.
 Coordinate with sales team and support provided for common branch goal.
ACHIEVEMENTS
 I uploaded in branch for achieving the highest score in tern accuracy and nil compliance issue
 Awarded for long time servicing in branch without nil compliance issue and smooth functioning
IT SKILLS
Operating System
Software : MS-Office (MS Word, MS Excel, MS Power Point, and MS Access) & Internet.
ACADEMIC CREDENTIALS
 BBA – Apex Institute of Management and Science 2007.
 MBA - Maharishi Dayanand University (Open universe- MDU) 2014.
PERSONAL DETAILS
Date of Birth : 23th
Apr,1986
Current Address : P.No.Y-117 80 Feet Road Mahaveer Nagar Sanganer Jaipur (302029)
Father’s Name : Mr. Ram Swaroop Saini
Mother’s Name : Mrs. Manohar Devi
Marital Status : Married
Religion : Hindu
Nationality : Indian
DECLARATION: - I hereby assure that the above provided information is true up to best of my knowledge
& I bear responsibility for its correctness.
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Date...
Place... (Deepak Saini)