1. Summary
With more than 10 years of experience, of which last 4 years has been with
Insurance Broking Industry. Gained product and process knowledge by
working in broking firms, provided customized solutions to corporate clients
thereby building new and maintaining current business relations.
I am looking for a challenging role which allows me to utilize my Client
Relationship Management and Process Management skills to my best.
Career Achievements and Highlights
 Placed the first of its kind - Expat Medical & Life insurance policy for a
key client of Aon Global.
 Streamlined & simplified the operational process for EB portfolio of the
key relationship group of Aon.
 Got appreciation for the improvement shown in claim settlement TAT’s
for medical claims of HUL (Hindustan Unilever).
 Worked on projects to develop common online portal for all clients for
their Employee Benefit policies placed through Aon Global.
 Worked on project to convert Hindustan Unilever’s self-funded medical
program to Insurance based model.
Professional Synopsis
Manager
Aon Global Insurance Brokers Pvt. Ltd.
May 2012 – till date
Employee Benefits
 Handling Aon’s Local & Global Clients/Accounts
 Acting as single point contact for co-ordination with Aon’s network and
local client for placement of all insurance related requirement for both,
client’s, global program policies and local risk placements which suits
best, the local regulation and risk management philosophy of the group
company.
 Gap analysis for the risk placed for the local client and work on
betterment of insurance cover.
 Contract review of the clients as and when required.
 Appraising Aon’s Network about existing Insurance regulations and about
changes in Indian Insurance market which effects placements.
 Effectively addressing issues related to claims, query handling, process
elaboration and post placement review for the clients.
9819904123
Bldg. No. 74,
Flat No. 604, D Wing,
Tilak Nagar, Chembur,
Mumbai – 400089
suniel_25@yahoo.com
25th
April 1983
Educational Qualifications
P. G. --- Post Graduation in
Event Management
2010-2011
National Institute of Event
Management (NIEM)
National Institute of Event
Management is Asia’s First and
Best Event Management Institute
offering the best Event
Management Courses in Mumbai,
Ahmedabad and Pune.
Bachelors in Commerce
2003- 2004

2.  Assistant Manager
Unison Insurance Broking services Pvt. Ltd.
Sep 2009 – May 2012
Corporate Relations
 Heading the operations team responsible for claim servicing of the
corporates with respect to the employee benefit policies, GMC & GPA in
particular.
 Supervising the complete portfolio of corporates which includes cashless /
reimbursement claims, medi-cards, queries, presentations, etc.
 Liasoning with the insurance companies with respect to
endorsements/claims/renewal quotes.
 Liasoning with the TPA’s with respect to service related issues.
 Involved in process defining and streamlining the processes to reduce the
operational TAT and improve client satisfaction.
 Monitoring the overall functioning of processes, identifying improvement
areas, training the team on new Process Roll Out and implementing
adequate measures to maximize customer satisfaction level.
 Giving Service Presentations to client’s on all India basis.
 Generating quotes & negotiating with Insurance companies for renewals
and to some extent for New Business.
Assistant Manager
TTK Health Care Services (TPA) Pvt. Ltd.
May 2007 – Aug 2009
Customer Relations (Corporate)
 Involved in process defining and streamlining the processes to reduce
the operational TAT and improve client satisfaction.
 Managing team responsible for building & maintaining relation with
corporate clients, coordinating and handling all their operational issues
pertaining to health claims.
 Managing a team of customer service officers handling walk-in clients,
grievance handling, resolving queries pertaining to claims, pre
authorization, submissions etc. & training of team on new Process Roll
Out.
 Ensuring the customer queries are resolved within TAT.
 Monitoring the overall functioning of processes, identifying improvement
areas and implementing adequate measures to maximize customer
satisfaction level.
Knowledge, Skills
and Attitude (KSA)
Knowledge
 Insurance Policies and
Processes
 Product Research and
Analytics
 Process management
Skills
 Relationship
Management &
Consulting Skills
 Team Management
 Business Process
Management
Language Proficiency
 English
 Hindi
 Sindhi
 Marathi
 Gujarati
Attitude
 Committed
 Team Player
 Quick learner
 Adjustable
 Creating win-win
situation
Area of Interest
 Music & Musical
Instruments
 Organizing holiday trips
 Computer Games

3. Assistant Manager
Paramount Healthcare Services (TPA) Pvt. Ltd. (PHS)
Mar 2003 – May 2007
Customer Relations (Corporate)
 Taking care of the portfolio of ICICI Lombard General Insurance
Company, presently the No. 1 General Insurance Company in Private
Sector in India.
 Served as a helpdesk at Lupin Ltd. Stationed at Kalina for 3-4 months
and the sincere efforts compelled the President HR-Mr. Kaza to put an
appreciation mail & change his arguments in favor of PHS as the same
were against at the time of negotiations of the policy deal.
 Providing various statistical reports as and when required to the
corporate and also to the Insurance Company.
 Interacting and liasoning with the corporate and the Insurance Company
and also frequently visiting them to build and strengthen the relation.
 Coordination with our internal departments like Medical Management,
Claims Management, BEM Department, Provider Department, Accounts
Department, Authority Letter Issuance Department, Grievance Cell and
Call Center.
 Corresponding with various corporate regarding their Insurance Policies /
Renewal Policies / Addition – Deletion Endorsement / Claim Processing /
Issuance of medicards on time.
 Attending to customer queries on phone, email, and fax and in person
and providing them with necessary information regarding hospitalization
procedures, settlement of claims and general queries.
 Co-coordinating with outstation offices for AL / claims / general queries.
 Maintaining the customer record databases of every corporate client
assigned.
 Giving service presentations to the clients of Insurance companies.
 Attending to customer grievances and complaints.
 Acting as back-up support for the helpdesk at ICICI-BANK & Lupin Ltd.
to help them function smoothly and suffice all the queries of I-Bank
Employees.
 Periodically analyzing the deficient and pending claims in coordination
with the Claims and
 Medical Department and also then discuss on the same with the
Insurance Company.
 Following up on the cheque disbursement with the accounts department.
.
Signature
Sunil Bhagchandani.
Current CTC:
INR. 0.00 lacs p.a.
Notice Period:
30 days
Expected CTC:
Negotiable