As a tour guide, you must: 1) Provide honest and factual information to tourists without prejudice; 2) Ensure safety by warning of potential allergens, unsuitable foods, heights, wild animals, and pickpockets; 3) Protect the reputation of the tourism industry by respecting the environment, culture, and monuments.

1. Duties and Responsibilities as a Tour
Guide
Presented by
Aef sugihartoni

2. • Provide them information and explanations about the place
honestly without prejudice;
• Ensure a factual presentation, make sure to distinguish the truth
stories, legends, traditions;
• Act fairly and reasonably in all dealings with colleagues and co-
workers;
• Always act with tact and diplomacy in dealing with the guests
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3. • Always report for duty healthy and positive
• Never take advantage of the ignorance of the
tourists
• Never allow yourself to be used by unscrupulous
organizations who want to take advantage of the
tourists
• Use common sense and be honest by saying “ I
don’t know,…I will check,..”
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4. Ensure Guests’ Safety
Warn them on:
– Plants that might cause some allergies
– Food and drinks that might not suit their digestive
system
– Elevation for those with vertigo and fear of height
– Dogs that might bite
– Presence of pickpockets in crowded areas
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5. • Protect the reputation of tourism by making every
assignment a treat, with respect to the environment,
wildlife, sights & monuments, local customs & traditions
• Act responsibly as representative of the country and the
people
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6. Guides usually-
• Meet their clients at the airport
• Accompany them to hotels & activities scheduled during
the tour
• Manage meals & transportation throughout the tour
• Assign rooms
• Deal with luggage
• Explain the itinerary and schedule
• Provide information about the areas visited
• Lead activities specific to the tour
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7. • Handle health emergencies
• Manage last minute changes, conflicts and mix-ups
• Are responsible for keeping everyone in the group happy
and ready to sign up for
• another tour
• Manage a budget
• Generate reports for the tour company
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8. Discussion
1. How the tour guide should handle health emergencies?
2. What are the tour guide usually do before visiting the
areas?
3. What are the things should be managed by a tour
guide?
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9. Practice as a Tour Guide
Read the following information and present it
as tour guide
The magnificent Marina Bay Sands
is an integrated resort fronting
Marina Bay that offers a luxury
2,561-room hotel, an art convention
and exhibition center, the Shoppes
Mall, an Art & Science museum, two
Sands Theatres, seven “celebrity
chef” restaurants, two floating
pavilions, a nightclub, lounges and a
casino with 500 tables and 1,600 slot
machines
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