This document discusses managing product returns for online sellers. It defines returns as orders that are cancelled and sent back by customers. There are two types of returns: before delivery and after delivery. The document outlines the return request and approval process, common reasons for returns like wrong/damaged products, and how reverse logistics charges are applied. It provides tips to reduce returns like detailed product descriptions and timely order processing. Finally, it introduces the concept of a Return Processing Center that handles quality checks and disposal of returned inventory on behalf of sellers.