Tracking of returns

Tracking returns
In this module we will discuss :-
1 How to track returns?
A. How to track return before delivery on seller panel ?
B. How to check your cancelled orders on seller panel ?
C. How to track return after delivery on seller panel ?

How to check return before delivery on seller
panel?
When a product is cancelled by a customer after shipping, you can check it in Returns Before
Delivery stage
Click on Returns1.
Click on Returns
before delivery tab
to check the orders
which are cancelled
before the delivery
2.
Click on Date filter to
check the cancelled
orders of specific date
range
3.
Click on select filter to
apply the status filter
4.
3
4
2
1
Note – You can raise ticket for Return before delivery POD (proof of delivery) within 10 days from the date of
Return before delivery marked. Ticket raised beyond 10 days from the date will not be entertained.

Here you can check details of selected returned before delivery orders
Click on All to view all
your Return before
delivery orders
5.
Return Initiated- When
customer requests for a
return while the product
is in transit, you’ll be
able to see the product
here
6.
Return Delivered-
When after cancellation
, product gets delivered
to you, you can view it
under Return Delivered.
7.
5 6 7
panel?

Here you can check the status of your raised claim
Click on dispute
details to check the
status of raised claim
8.
8
panel?

Reason of raised
dispute
Here you check the status of
your dispute. Status of
dispute can be categorized
under the following :
Pending- We have started
working on your initiated
request
In-process- The request is
approved and the amount
will be credited to your bank
account within 5 business
days.
Paid- Claim amount has
been credited in your
account
8a
8b
8a.
8b.
panel?

Here you can check the
claim amount which will
be credited to you for
this dispute
8c.
8c
panel?

When a product is cancelled by a customer before shipping, you can check your orders in cancelled
stage
Click on By user
before shipping from
the dropdown list –
Here you can view your
orders when customer
cancels the product
before shipping
Click on orders
2
1
1.
2.
How to check your cancelled orders on seller
panel?

Click on Download CSV
of all orders to
download all the detailed
information regarding all
cancelled orders
You can get a detailed file on cancellations by downloading a csv of the selected orders
Click on download
Invoice to download its
invoice
Here you can check
individual order details
3.
4.
5.3
5
4
How to check your cancelled orders on seller
panel?

You can check your return after delivery orders on seller panel in returns tab -
2
1
3
Click on Returns tab1.
Click on Returns after
delivery tab to check the
orders which are return
requested after the
delivery
2.
Click on date filter to
view the return orders of
specific date range
3.
How to check return after delivery on seller panel ?

The available search
options are order id,
product id, item id,
tracking number,
shipper, warehouse
and status
You can also filter your search for returns by selecting one option at a time from various options
available within the SEARCH drop-down list-
4.
4

There are five
different sections:
• Approved
• Picked
• RPC
• Returned
• All
Let’s learn how all stages of return after delivery tab work -
5
5.
Note- In this stage , all return stages are also known as return after delivery stages.

Click the Approved tab
to view the details of
orders in the return
requested stage
You can also see the
reasons of returns
In approved stage, you can check all return requested orders which are approved by Paytm Mall
6.
6

In picked stage, you can check all retuned orders picked by the courier partner
Click the Picked tab to
view the details of orders
picked by the courier
partner from the
customer
View details of the
courier by clicking on
return courier AWB no.
7.
7a.
7
7a

Return processing center is a physical hub where the merchandise returned by the customer is
brought for quality check before it is dispatched further to you
Four stages of RPC
• All
• RPC Received
• RPC Shipped
• Liquidated8
8.

Click on All : view all
the stages of RPC
Click on RPC received
to view return products
at RPC
• If product is QC
passed, your product
will move to RPC
shipped
• If your product is QC
failed, it will be
liquidated
Here you can check
status of the order
8a 8b
8a.
8b.

Click on Returned tab
to view the details of
returns delivered back to
you
If you have any issue
then click on Raise
Dispute to raise your
ticket against that order
When a returned product is successfully delivered back to you, the status of the order changes to
return delivered
9.
9a.
9
9a

Fill all the mandatory
details for raising the
claim
Click on submit9c.
9b.
9c
9b

Click on dispute
details to view the
status of your claim
Here you can check the status of your raised claim
10
10.

Reason of raised
dispute
Here you check the status
of your dispute. Status of
dispute can be categorized
under the following :
Pending- We have started
working on your initiated
request
In-process- The request is
approved and the amount
will be credited to your
bank account within 5
business days.
Paid- Claim amount has
been credited in your
account
10a.
10b.
10b
10a

Here you can check
the claim amount
which will be credited
to you for this dispute
10c.
10c

Click on All tab to view
the detailed stages of
all return orders
Click on Download
Order csv to download
the detailed csv of
return orders
1211
11.
12.

Thanks everyone!
For any query please raise a ticket on support

Tracking of returns

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