This document discusses managing product returns on Paytm Mall. It defines what returns are and the different types. It outlines the return request and fulfillment process. It also discusses the common reasons for returns, how reverse logistics charges are applied, and tips for reducing returns like providing detailed product descriptions. Finally, it introduces the concept of a Return Processing Center that handles returns to reduce seller burden.
In this module we will discuss :-
How to track return before delivery on seller panel ?
How to check your cancelled orders on seller panel ?
How to track return after delivery on seller panel ?
In this module we will discuss :-
Who are non last mile delivery(Non-LMD) sellers?
Overview of orders tab on seller panel
How can you process all orders in bulk?
In this module we will discuss:
What are Replacements?
What are the reasons for replacements?
How does replacement work?
How will you benefit from replacements ?
How can you check replacement order on seller panel?
How can you process replacement order on seller panel?
When will you get payout of your replaced order?
How to raise a query for replacements?
In this module we will discuss:
What is a promotion and what are its benefits?
What are the features of promotions tab on seller panel?
How does promotions tab works?
How to register for promotions via seller panel?
Follow the list of 5 key application questions when choosing a batch control system. These questions focus on considerations for smaller manual formulation and automatic batching systems, which is how most batch processing is handled.
In this module we will discuss :-
How to track return before delivery on seller panel ?
How to check your cancelled orders on seller panel ?
How to track return after delivery on seller panel ?
In this module we will discuss :-
Who are non last mile delivery(Non-LMD) sellers?
Overview of orders tab on seller panel
How can you process all orders in bulk?
In this module we will discuss:
What are Replacements?
What are the reasons for replacements?
How does replacement work?
How will you benefit from replacements ?
How can you check replacement order on seller panel?
How can you process replacement order on seller panel?
When will you get payout of your replaced order?
How to raise a query for replacements?
In this module we will discuss:
What is a promotion and what are its benefits?
What are the features of promotions tab on seller panel?
How does promotions tab works?
How to register for promotions via seller panel?
Follow the list of 5 key application questions when choosing a batch control system. These questions focus on considerations for smaller manual formulation and automatic batching systems, which is how most batch processing is handled.
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A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
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Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
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Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
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Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
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Sustainability: Balancing the Environment, Equity & Economy
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Managing returns
1. Managing Returns
In this module, we will discuss :-
1. What are Returns and their types?
2. What are the reasons for returns?
3. How can you manage returns?
2. • When a customer cancels the order and sends it back to you, it is termed as a return
• There are two types of returns depending upon the time of the initiation of the return request
What are returns?
Return before delivery
• Order cancellation before delivery to customer
Return after delivery
• Order cancellation after delivery
Customer
places order
Seller accepts
order
Order details
sent to Courier
partner for pickup
Delivery partner
shipped
Customer receives order
3. How will you check the process stages of a Return after
delivery?
Customer places the
return of your order
(Visible on seller panel)
1.Return requested1.
Courier assigned for
return pickup
Courier assigned4.
Return approved from
Paytm Mall
(Visible on seller panel)
Request approved2.
Products are shipped
(Visible on seller panel)
Return picked up5.
Notified on your e-mail
Notification to you3.
Return delivered to seller
(Visible on seller panel)
Seller receives return6.
4. What are the reasons for returns?
Following are some commonly found reasons why customers request a return
Wrong Product
Partial ProductDamaged Product
Freebies Missing
5. How are reverse logistics charged if you are a Paytm
Mall courier partner fulfilled seller?
These charges will be charged to you if you have sent any wrong or damaged product.
Revised shipping charges
Express
Weight Local Zonal National
First 250 Grams ₹ 37.5 ₹ 37.5 ₹ 52.5
First 500 Grams ₹ 43.75 ₹ 56.25 ₹ 75
Additional 500 Grams ₹ 31.25 ₹ 43.75 ₹ 68.75
Surface
Up to first 3 Kg ₹ 112.5 ₹ 125 ₹ 150
Additional kg 3-10 Kg ₹ 22.5 ₹ 25 ₹ 31.25
Additional kg 10-30 Kg ₹ 18.75 ₹ 22.5 ₹ 28.75
Additional kg 30-60 Kg ₹ 12.5 ₹ 15 ₹ 25
Additional kg >60 Kg ₹ 10 ₹ 12.5 ₹ 18.75
Note – All the fee mentioned above is exclusive of taxes.
- For a Return before delivery order, you do not have to pay any logistics charges.
- In case of any issue with Logistic Charges or Product Weight, a request to be raised for assistance within 3 months of the Order date.
Any query/dispute raised after this timeline will not be entertained and courier fee charged will be deemed to be final.
6. Four easy steps to reduce returns while processing
orders -
In the catalogue filling, putting a detailed and proper description of the product
reduces the return percentage
Detailed description of products
will reduce return percentage
Pack your Order by following
packaging guidelines
Acknowledge your
order within 24 hours
Process your Order within
time to avoid cancellation
7. What is a Return Processing Center (RPC)?
A Return Processing Centre is a physical hub where an order returned by the customer is brought for a
quality check before it is dispatched to you. Some benefits of using an RPC are -
No hassles of managing/
disposing bad inventory
Protection from extremely bad
returns
No ticket creation/follow-up for
payment against extremely bad
returns
Note: An RPC will be assigned to you on the behalf of Paytm Mall. You will not be able to avail this service on your own.
