The document summarizes the applicant's work experience, skills, qualifications, and education. It shows that he has over 10 years of experience in customer service and operations roles for banks and telecommunications companies in the Philippines and Australia. His most recent role was as a Senior Equity Analyst at ANZ Bank where he managed key equity processes and teams on a global scale. He also has leadership experience, proficiency with office software and HR systems, and problem-solving skills.

1. WORK EXPERIENCE
Australia and New Zealand Banking Group Limited (ANZ)
Senior Equity Analyst February 24, 2014 – Present
(Remuneration and Equity)
• Manage key equity processes, planning, implementation, communication and reporting globally to
support ANZ's remuneration and reward strategy
• Manage the team’s capacity and ensure that all tasks are delivered in a timely and accurate manner
• Manage the team’s performance and initiate process improvements
• Perform coaching, mentoring, and act as subject matter expert
• Delivery of agreed and prioritised equity process outcomes to key stakeholders
• Manage queries from employee shareholders, group rewards, Group HR and other key stakeholders
• Work with Equity Lead, Equity Consultant, and with HR and business leaders (as needed) to support
the development of robust solutions meeting business needs
• Support in delivering standardised global equity processes and reporting (including ESAP and rem
review equity) to deliver accurate and compliant outcomes.
• Support in the analysis as required to implement new equity processes as a result of global legislative
or taxation change or process improvements
• Maintain relationships with country coordinators to support accurate and efficient equity processes.
• Assist in the management of relationships with key suppliers, Computershare Plan Managers (plan
management) and PwC (due diligence)
• Maintain processes to address and mitigate risk and ensure compliance with legal and regulatory
requirements, including due diligence, terminations actioning and missed allocations
HR Service Consultant January 24, 2012 – February 23, 2014
ANZ People Assist
• Provides assistance to ANZ Employees globally with Payroll and HR related concerns and requests
over the phone and via email
• Work with multiple stakeholders including Group HR, HR Business Partners, HR Shared Services
colleagues and business leaders to develop robust and focused solutions to business needs
• Engage in collaborative behaviour across HR teams and support for other HR teams
• Deliver services aligned to the HR Consulting methodology and in line with HR and business strategy
24/7 Customer Contact Phils.
Customer Service Representative/ Subject Matter Expert April 2007 – September 2011
Optus (Australian Account)
• Provide assistance to clients with account maintenance, billing, and
other inquiries about internet and telephone products
Jesus C. Carmona II
Unit 3C 6010 Gen. Luna St., South Cembo, Makati City
09275757220
jasey_01@yahoo.com

2. • Mentor new hires and assess performance to determine endorsement
to Production.
• Provide floor support, and assist Customer Service Representatives on
complex cases and escalations
• Conduct call listening and coaching for performance and improvement
• Act as a point of contact and manages the team in the absence of the
Line Manager
• Prepare daily, weekly, monthly, and quarterly report on team’s
performance and progress
• Regularly monitor existing processes and update it accordingly
• Consistently assigned to ad-hoc tasks, duties, special projects, reports,
and audits as required
West Contact Services
Retention Specialist November 2005- March 2007
Earthlink (US Account)
• Manage calls from customers opting to cancel their services, providing them with alternatives and
different solutions
• Provide floor support and manage escalations
• Collaborate with other team members and team leader in identifying improvements in delivering
positive customer experience
Citibank N.A
Collections Officer April 2005 – November 2005
• Contact credit cardholders with past due balances on their account
• Manage list of customers who missed payments on their account and
get an agreement for settlement
• Offer option and different payment arrangements to help them with
financial difficulties
Unionbank of the Phils.
Jr. Card Processor June 2004 – March 2005
• Receive ATM and debit card applications and prepares it for card
production
• Coordinate with other staff, channel, and departments for the releasing
of the cards
• Prepare weekly and monthly reports on card production and inventory
SKILLS AND QUALIFICATION
• Proficient in MS Applications (Word, PowerPoint, Excel, Outlook), HR Systems (Oracle, Peoplesoft,
Paysonnel), Citrix
• Can quickly adapt to new environments, processes, and people

3. • Competent leadership and administrative skills
• Excellent research, analysis, and investigation skills
• Proficient in verbal and written communication
• Able to work well under minimum supervision
• Hardworking, patient, determined, focused, competitive, and a good team player
CERTIFICATION
Civil Service Professional Exam 2013 Passer
Civil Service Commission of the Philippines
SEMINARS/TRAINING ATTENDED
Team Leader Development Program
ANZ, Makati
People Management Seminars (Enabling High Performance, Managing Poor Performance and/or
Unacceptable Behaviour, Developing my People)
ANZ, Makati
Effective Business Writing
ANZ, Makati
Mastering the 5 Behaviors of Achievers
ANZ, Makati
Time Management
ANZ, Makati
EDUCATION
Polytechnic University of the Philippines 2000-2004
Bachelor of Business Administration Major in Management
Sta. Mesa Manila
San Antonio de Padua College 1996-2000
High School
Pila, Laguna
PERSONAL BACKGROUND
Full Name Carmona II, Jesus Cura
Sex Male
Date of Birth January 12, 1984
Place of Birth Nagcarlan, Laguna
Civil Status Married
Nationality Filipino
Religion Born Again Christian

4. Height 5’7’’
Weight 139 lbs
Languages Spoken English, Filipino
REFERENCES
Available upon request.