Management Control Systems make management of an organization possible. This set of presentations tells you what they are and how to go about building them. The series is in four parts. If you need to download the presentations mail me at ddas15847@gmail.com
Management control systems jsb 606 part3Debasis Das
Set 3 for the course Management Control Systems. This contains details of various control systems in use.Management Control Systems make management of an organization possible. This set of presentations tells you what they are and how to go about building them. The series is in four parts. If you need to download the presentations mail me at ddas15847@gmail.com
Management control systems jsb 606 part2Debasis Das
Management Control Systems make management of an organization possible. This set of presentations tells you what they are and how to go about building them. The series is in four parts. If you need to download the presentations mail me at ddas15847@gmail.com
Management control systems jsb 606 part1Debasis Das
Management Control Systems make management of an organization possible. This set of presentations tells you what they are and how to go about building them. The series is in four parts. If you need to download the presentations mail me at ddas15847@gmail.com
BetaCodex10 - Making Performance Management WorkGebhard Borck
Beyond Budgeting Transformation Network white paper:
From fixed to relative performance contracts, and towards simple, ethical and empowering ways of dealing with performance.
Why your performance management systems have to change. And how you should approach this.
Managing cost and realising benefits from your SAP HCM or other HR systemSven Ringling
Conference presentation: clear process to clean up the investment portfolio from any HRIS (HR information system) using SAP HCM as an example. How to reduce cost and maximise benefits from IT in HR.
Management control systems jsb 606 part3Debasis Das
Set 3 for the course Management Control Systems. This contains details of various control systems in use.Management Control Systems make management of an organization possible. This set of presentations tells you what they are and how to go about building them. The series is in four parts. If you need to download the presentations mail me at ddas15847@gmail.com
Management control systems jsb 606 part2Debasis Das
Management Control Systems make management of an organization possible. This set of presentations tells you what they are and how to go about building them. The series is in four parts. If you need to download the presentations mail me at ddas15847@gmail.com
Management control systems jsb 606 part1Debasis Das
Management Control Systems make management of an organization possible. This set of presentations tells you what they are and how to go about building them. The series is in four parts. If you need to download the presentations mail me at ddas15847@gmail.com
BetaCodex10 - Making Performance Management WorkGebhard Borck
Beyond Budgeting Transformation Network white paper:
From fixed to relative performance contracts, and towards simple, ethical and empowering ways of dealing with performance.
Why your performance management systems have to change. And how you should approach this.
Managing cost and realising benefits from your SAP HCM or other HR systemSven Ringling
Conference presentation: clear process to clean up the investment portfolio from any HRIS (HR information system) using SAP HCM as an example. How to reduce cost and maximise benefits from IT in HR.
Webinar - Transition Your Organization - The Microsoft CasePatrick Nolot
Managing the transition to multi-country HR BPO involves dealing carefully with three main tasks (or streams) at the same time: process conversion, implementation and change management and communication. But even more challenging is the integration of the human dimension related to any transition project.
During this complimentary 60 minute webcast, Bonnie Skelly, Director, International Payroll, Finance Operations at Microsoft, Barbara Paterson, Director and People Development Specialist for Paterson Consultancy Ltd., and Patrick Nolot, Global Program Director at ADP, will discuss:
• Dealing with the complexity of transitioning multi-country HR BPO projects
• Managing the three key transition streams according to a proven methodology
• Identifying the emerging challenge of international organizations’ permanent transition state
• Managing the challenges related to people and transition
• Maintaining employee engagement over time
Measurable Management™ brings tangible, measurable results including costs savings, increased productivity, improved efficiency, reduced waste, and a positive attitude for change with your workforce. The measurable outcomes will provide a return on investment greater than the cost . . . we guarantee it!
Introduction to Business Process ManagementAlan McSweeney
Training Course - Introduction to Business Process Management
It is intended to be a good general and practical introduction to the subject. It covers the following topics:
1. Business Process Management
2. Process Modelling
3. Process Analysis
4. Process Design
5. Process Performance Management
6. Process Transformation
7. Process Management Organisation
8. Enterprise Process Management
9. Business Process Management Technologies
10. Business Process Management and Business Analysis
11. Business Process Management Technology Review
Webinar - Transition Your Organization - The Microsoft CasePatrick Nolot
Managing the transition to multi-country HR BPO involves dealing carefully with three main tasks (or streams) at the same time: process conversion, implementation and change management and communication. But even more challenging is the integration of the human dimension related to any transition project.
During this complimentary 60 minute webcast, Bonnie Skelly, Director, International Payroll, Finance Operations at Microsoft, Barbara Paterson, Director and People Development Specialist for Paterson Consultancy Ltd., and Patrick Nolot, Global Program Director at ADP, will discuss:
• Dealing with the complexity of transitioning multi-country HR BPO projects
• Managing the three key transition streams according to a proven methodology
• Identifying the emerging challenge of international organizations’ permanent transition state
• Managing the challenges related to people and transition
• Maintaining employee engagement over time
Measurable Management™ brings tangible, measurable results including costs savings, increased productivity, improved efficiency, reduced waste, and a positive attitude for change with your workforce. The measurable outcomes will provide a return on investment greater than the cost . . . we guarantee it!
Introduction to Business Process ManagementAlan McSweeney
Training Course - Introduction to Business Process Management
It is intended to be a good general and practical introduction to the subject. It covers the following topics:
1. Business Process Management
2. Process Modelling
3. Process Analysis
4. Process Design
5. Process Performance Management
6. Process Transformation
7. Process Management Organisation
8. Enterprise Process Management
9. Business Process Management Technologies
10. Business Process Management and Business Analysis
11. Business Process Management Technology Review
The presentation is about Management Control System at Toyota. The presentation briefly covers the various techniques developed by Toyota with reference to the "Toyota House Diagram".
MHM's J. Scott Denlinger's presentation from the Finance, Human Resources, Business Operations Conference - June 4-5, 2015.
During this presentation, Scott covered:
*Determining appropriate level of reserves
*Building and maintaining operating reserves
*Budgeting for increases in reserves
*How to create a cash flow budget
Government Contractos are under pressure to allocate resources more effectively, increase client billing rates, and differentiate themselves through innovative service delivery in order to generate greater profit margins in the face of ever-increasing competition and regulatory DCAA compliance. Accounting for every detail of a project or contract, including measuring the degree of project completion, remains a huge challenge for Government Contractors. Join Raffa & BDO to learn how you can solve your accounting, project management, and compliance issues with an effective Microsoft Dynamics solution.
Baker Hill Prosper 2017 - CECL – Now That the Dust is Settling, What is Going...Baker Hill
presented by John Robertson and co-presented by Noah Coonce of Emprise Bank
In this session, we discussed the evolving CECL requirements and expectations that have emerged since the regulation was announced. We discussed steps that have been taken and steps yet to come as financial institutions prepare for the change.
Microprocessors & microcontrollers- The design ContextDebasis Das
Describes the context in which microprocessor and microprocessor based designs are carried out. Suitable for 4 year engineering degree courses in Electriical engineering, Computer Science and engineering and any other such courses of different universities.
This presentation is about the complex ecosystem that education has become. There are revolutionary changes happening in the system requiring professional managers to handle many issues.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
4. Special Issues
• Allowances have to be made for
special issues
– More than one geographical Locations
– Cross-cultural issues
– Long and short term legal issues
– Different accounting practices
– Exchange rates
Debasis Das JSB 606 4
5. Management Control
Considerations
• Transfer pricing
– Profits & costs
• Tariffs & rates
– Transfer price adjustments necessary
• Foreign exchange
– Price will be affected, restrictions on FE availability
• Funds accumulation
• Joint ventures
– Tendency to price higher, the country may resist
• Legal aspects
– Tax laws & pricing
• Environmental aspects
Debasis Das JSB 606 5
6. Transfer Pricing Methods
(OECD & WTO)
• Comparable uncontrolled price method
– Price paid in uncontrolled sales + or - adjustments
• Resale price method
– Transfer price= applicable resale price-appropriate mark
up + or - adjustments
• Cost-plus method
– Cost + appropriate mark up + or - adjustments
Can be quite regulated in many countries
Debasis Das JSB 606 6
7. Issues of Exchange Rate
• Translation exposure
– Changes in assets, earnings & liabilities
• Transaction Exposure
• Receivables, payables, debts & interest
payments
• Economic Exposure
– Operating or competitive exposure,
changes in cash flow
Debasis Das JSB 606 7
8. Design issues for MCS in
MNCs
• Mostly performance evaluation related
– Should the subsidiary manager be responsible for
impact of exchange rates on the bottom line?
– Should home currency or the local one be used
for evaluation. If so, starting rate, project ate or
the end ate be used?
– Should the different types of impacts be
distinguished? If so, how?
– Should these variations be used to evaluate
performance of the subsidiary?
Debasis Das JSB 606 8
9. Management Control in
MNCs-1
• Role of control in foreign operations
– Decide strategy, success factors, autonomy, controls
• Analysis of foreign projects
– Net present value, political & economic risks
• Evaluation of foreign projects
– Export domestic control systems with modifications
• Transfer pricing of affiliates
– Has an impact on taxes, unlike operating in domestic area
alone
• Budgeting for foreign affiliates
– Foreign exchange risks need to be taken into account
Debasis Das JSB 606 9
10. Management Control in
MNCs-2
• Taxation issues of foreign affiliates
– Tax on local income, profit repatriated, tax in the
domestic country on profit repatriated
• Political & social considerations
– Expropriation & other political risks, consider
discounted payback period
• Economic and exchange rate risks
– Exchange rate & inflation risks
• Goal congruence issues
– Earnings & ROI on investment in home country
currency
Debasis Das JSB 606 10
12. Issues WRT Service
Organizations
• Produce & deliver intangible products
• Provide services
• Hotels, banks, insurance, R&D, etc.
• Look at peculiarities for this sector
Debasis Das JSB 606 12
13. Service Sector
• Agriculture->Industrial-> Services
• Majority manpower employed in
services organization
• In India, 52% of GDP is produced by
the services sector
Debasis Das JSB 606 13
14. Characteristics
• No inventory buffer
– Current capacity with matching demand is a key success factor
(occupancy, students enrolled, beds available vs. admissions…..)
• Problems of quality control
– Focus on processes
• Labor intensive
– More service delivery needs more people
• Multi-unit organization
– Operates though multiple units
• Quantity to be measured
– Measuring amount of service
• Difficulty in costing
– Cost management also is difficult
Debasis Das JSB 606 14
15. Professional Organizations
Characteristics
• Specialized services by an individual or
a group
• CA, Law, Engineering firms, for
example
• Management control will have to be
different from others (manufacturing,
for example)
Debasis Das JSB 606 15
16. Pro Organization Issues
• Organizational goals
– Not just earnings/profits, highly individualistic
• Professionals
– Capabilities of the professionals involved, combined
knowledge, human capital
• Output-input measurements
– Measuring productivity of individual or the organization
• Size of organization
– Usually small and influenced by seniors, juniors motivated
by seniors
• Marketing
– MCS around marketing is not possible
Debasis Das JSB 606 16
17. Issues in MCS
• Pricing
– Time used, service fee, etc.
• Profit centers & transfer pricing
– All centers that provide service are profit centers
• Budgeting
– Quality of manpower is the asset, budgeting revolves around manpower
budget
• Control of operations
– No task level control possible, billable hours, idle hours are control
parameters
• Reporting progress
– Difficult to measure end product
• Performance measurement & appraisal
– Top level based on goals reached, low level based on tasks set, but
middle level it is difficult
Debasis Das JSB 606 17
18. Some Special Services
Organizations
• Control issues specific to the
organization type
• Will have specific processes that need
different considerations
Debasis Das JSB 606 18
19. Special Services
• Financial services
– CRM for quick dissemination, star performer, rapid info floe, focus on short
term performance, financial performance rather than cost
• Insurance organizations
– Product pricing, sales performance, Expense control
• Non-profit organizations
– Goals of the organization, period of reaching goal, costs
• Government Organizations
– Characteristics
• Guided by ruling political party, over exposure to public info, non performance, low
motivation
– Issues of MCS
• Design of program & budgeting, Performance measurement
Debasis Das JSB 606 19
21. Special Issues
• Set of activities carried out for specific
end results
• It is for a specific period of time
• Goes through phase of planning,
implementation and evaluation
• Commissioned by management to
achieve specific purposes for a
business
Debasis Das JSB 606 21
22. Key Issues in Project
Management
• Time, cost & quality of work
• Time and cost overruns are major
control issues
• Trying to crash time can impact quality
of work
Debasis Das JSB 606 22
23. Role of Control in Project
Management
• Set of critical activities that need to be completed
in a coordinated manner
• Activities are scheduled according to a schedule
plan.
• Control exercised must achieve as close a
performance as possible with planned baseline
• A person’s reaction to controls
– Nature of goals
– Self image of individual
– Value assessment of goal
– Basic expectations
– Tolerance to control
Debasis Das JSB 606 23
24. Types of Control
• Cybernetic controls
– Close loop control, performance measured against set
standard through assessor and detector, control exercised
is proportional to variance
• Go/no go controls
– Periodic and regular interval reviews, or at times decided
by management
• Post-performance controls
– Time, cost quality evaluations are made post completion.
Managers need to have the autonomy so that they
manage control during execution
Debasis Das JSB 606 24
25. Process Control in Projects
• Objectives
– Regulation of results through alteration of
activities
– Appropriate control & usage of assets
• Controls
– Control of physical assets
– Control of human resources
– Control of financial resources
Debasis Das JSB 606 25
26. Phases of a Project & Control
• Project Planning
• Project Execution
– Trouble reports
– Progress reports
– Financial reports
• Project Closure
Debasis Das JSB 606 26
28. Issues
• NGOs supplement Government’s work
• Govt. floats developmental programs
• NGO aim to maximize the benefits of
the target group
• Development programs
– Self-regulated programs
– Administered programs
Debasis Das JSB 606 28
30. Key Issues
• Core objectives of organizations
• Process of implementation
• Control must change according to the
program
• Beneficiaries control self administered
programs
• Administered programs have more
formal controls
Debasis Das JSB 606 30
31. Monitoring & Control of
Projects
Social Broad Perspective Beneficiary
objectives objectives planning preference
Specific Annual action Beneficiary
plan
objectives perception
Target form,
Specific Beneficiary
monitoring
schemes acceptance
Monitoring & Program
eval Performance
Debasis Das JSB 606 31
32. NGO Evaluation System
• Indicator based monitoring
• Monitoring through beneficiaries
• Through field visits
• By legislators
• By the media
Debasis Das JSB 606 32
33. Before & after Approach
• Collect information on socio-
economic indicators
• Compare beneficiary and people not
covered
• Research method
– Participation observation method
– Longitudinal research method
– Action research method
Debasis Das JSB 606 33
35. Issues
• Availability of information is crux of
control
• MIS helps coordinate, assimilate and
disburse managerial & business
information
• Realtime accounting
Debasis Das JSB 606 35
36. What is MIS
• Automated, computerized system
• Assimilation, storage and disbursement of
management and business information
• Made available to managers needing to
take decisions
• Different levels
– Strategic
– Middle level
– Lowest level
Debasis Das JSB 606 36
37. Designing a Good MIS
• Information from all areas of business
reaches managers
• Top to bottom and reverse flow of
information
• Horizontal, cross-functional flow
• Cost of data processing & collection
should be considered & optimized
• History is important
Debasis Das JSB 606 37
38. Effective MIS
Features
• Linked to all responsibility centers
• Financial as well as non-financial information
• Collects information in key areas
• Takes care of required reporting frequency
• Regular upgrade of database required
• Information reports and control reports
• Consider the complete business as one system
• Relevant information with needed precision
Debasis Das JSB 606 38
39. Types of MIS
• External IS
– Information on external environment,
competition, etc.
• Continuous IS
– Sufficiently long period of time to bring out trends
• Systematic IS
– Make sure decisions are made under proper
assumptions
• Social IS
– Information on social indicators on a continuous
basis, cross checks & cross reference of data
Debasis Das JSB 606 39
40. MIS in functional areas
• In Marketing
– Planning & controlling marketing efforts, forecasting demand and sales in
future period
• In Finance
– Collect financial data, working capital need through data analysis & ERP,
computerized decision support system and BI
• In human resources
– Resource allocation, resource availability, competency maps
• In control
– Setting performance standards, lay down bench marks, measure
performance, suggesting corrective actions
– Should support both open and closed loop systems
– MIS helps in feedback and feed forward system
Debasis Das JSB 606 40
41. Implementing MIS
• Acquire hardware platform
• Schedule project planning
• Resource allocation
• Development & testing
• Freeze-unfreeze technique
– Unfreeze: required modifications to procedures &
practices are identified,
– Change phase: changes are made,
modifications communicated
– Freeze: implement (no more change)
Debasis Das JSB 606 41
42. Evaluating an MIS
• Technical review
– Hardware, software tool, designs,
structures, OS features, security & built in
checks & control
• Utility review
– Information collection & usage
• Economic review
– Costs & benefits compared to budgeted
ones. Overruns, if any
Debasis Das JSB 606 42
44. Introduction
• Opinion-> beliefs-> values
• Ethics in business
– Conducting business such that it is
conducive to society and does not
create moral, legal or social problems for
individuals & society at large
Debasis Das JSB 606 44
45. Role of Ethics in Business
• Business is a social activity
• Law of the land derives from natural
justice
• Business is conducted by individuals,
ethical approach brings goodwill
• Fairness in decisions is essential,
particularly when executing it
• Thus ethics a natural part of business
Debasis Das JSB 606 45
46. Role of Ethics in Control
• Ethical parameters as set in the
organization decide the behavior &
interaction between individuals
• Sets up min standard of behavior
• Control system needs to consider
– Rationality, creativity, mastery, morality,
and human association
– All are linked to moral & ethical issues
Debasis Das JSB 606 46
47. Ethical Misgivings in
Organizations
• Tremendous pressure to perform and
achieve goals
• Practices of competitors
• Corporate failings in meeting financial
needs can lead to bribery & stealing
• Incompetent recruits can lead to
unfair practices
• HR practices need to be fair
Debasis Das JSB 606 47
48. Designing Control Systems
Supporting Ethical Behavior
• Step 1: control system complies with all laws,
ethical codes & policies
• Step 2:Sensitize managers, employees about
proper behavior
• Step 3: Audit employee behavior with all
stakeholders
• Step 4: Report significant deviations
• Step 5:investigate violations
• Step 6:implement regulations to ensure
ethical behavior
Debasis Das JSB 606 48
49. Ethical Principle in Designing
Control Systems
• A goal congruent system requires
environment conducive to ethical behavior,
business objectives and stakeholder
objectives
• Unfair environment increases mistrust
• Must extend to all employees to be
effective
• Suppliers need to be taken into confidence
for all major decisions. They are a vital link
Debasis Das JSB 606 49