Malavolta Resume
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Michelle Malavolta is a results-driven professional with extensive experience in banking operations management and electronic payment solutions. She has over 10 years of experience managing teams and implementing processes to support organizational growth. Her areas of expertise include ACH, check, wire, and card processing, budget planning, and ensuring regulatory compliance. She is currently seeking a manager position utilizing her strong communication, project management, and client relations skills.
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Malavolta Resume
- 1. M I C H E L L E M A L A V O L T A 75 East Highland Road, Parkesburg, Pennsylvania 19365 484.798.5105 michellemalavolta@yahoo.com Results-driven and highly accomplished professional, offering extensive years of experience in banking industry; complemented with a proven record of success in the technical and management operations. Armed with superior communication and decision-making skills. Adept at planning and organizing projects as well as in understanding and meeting business directions and requirements; able to cultivate rapport with diverse clients and corporate personnel. Knowledgeable of NACHA rules and regulations along with check processing and associated regulations. Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). AREAS OF EXPERTISE • Operations Management • Team Collaboration • Project Implementation • Budget Planning • Problem Resolution • ACH, check, wire transfer processing • Credit and debit card processing and maintenance • Client Resolutions CAREER HIGHLIGHTS • Exceeded internal customer service goals three consecutive years. • Successfully managed teams ranging from seven to 15 employees; non-exempt and exempt employees. Three of which were promoted to new positions. • Implemented processing enhancements to support organizational growth while maintaining current staff headcount, • Led the implementation of Check 21 suite of products for image presentation as well as RDC; played a key role in the introducing retail network to remote deposit capture; and handled the processing of transit work (deposited checks) in-house with the same employee headcount; and helped meet return on investment (ROI) within 6 months. • Efficiently rendered assistance in the execution of new online banking vendor and mobile banking • Ensured complete conformity with all set guidelines and protocols in processing check, ACH (origination and receipt), and wire transfer requests. • Brought positive impacts to customer service through the implementation of ACH Credit Origination, which reduced reliance on wire transfer activities. • Assumed an integral role in revamping checking account product(s), which brought significant increase in revenue and customer satisfaction. • Took part in minimizing expenses by converting 7% of mail payments to an electronic payment. PROFESSIONAL EXPERIENCE CCITADELITADEL FFEDERALEDERAL CCREDITREDIT UUNIONNION| E| EXTONXTON, PA, PA MANAGER – ELECTRONIC PAYMENT SOLUTIONS JANUARY 2014 – June 2016 Responsible for management and coordination of all electronic payment methods, which includes Debit/ATM/Credit cards, ACH Wires, and online services. • Manage staff of eight employees. • Manage 15 vendor relationships. • Responsible for all productivity of these areas and strives for operational excellence to meet strategic goals of the organization. • Accountable for departmental activity and results regarding production, service level standards and accuracy to ensure a positive banking experience by Citadel customers. • Perform managerial functions related to department personnel; recruit, develop, mentor coach and provide performance feedback to staff.
- 2. M I C H E L L E M A L A V O L T A 75 East Highland Road, Parkesburg, Pennsylvania 19365 484.798.5105 michellemalavolta@yahoo.com • Review, negotiate and recommend vendor contracts for third party partners. • Manage existing vendor relationships. • Ensure operational integrity of all policies and procedures. • Prepare, implement and monitor budgetary items. MMANAGERANAGER–S–SUPPORTUPPORT SSERVICESERVICES 2005–20142005–2014 • Manage 10 staff level employees and 1 assistant manager. Assist in hiring, conduct annual performance reviews and recommend termination, when necessary. • Oversee all originated and received ACH activity, all inclearing and transit check processing items; all domestic and international wire transfer activity, overdraft program, mail payment processing, internal overdraft program and the Shared Branching service. • Ensure timely and accurate processing. • Ensure regulatory compliance. • Liaison for operational areas and external audit firms. • Direct the automation of manual processes without a negative impact on customer service. • Exemplify excellent judgment and decision-making skills. • Render assistance to Learning and Leadership Department in conducting comprehensive training. • Play a pivotal role as a liaison for audits regarding electronic services (2 annually) with internal auditors as well as the NCUA. EDUCATION Bachelor’s Degree, Business Management Immaculata University, Immaculata, PA TRAINING Payments Conference, 2014, 2015 | Payments Institute, 2014, 2015 NACHA, Western Union AFFILIATIONS Chester County Chamber of Commerce National Association of Professional Women National Credit Union Association