Cathy Logan is an experienced business analyst and project manager with over 7 years of experience in business development, data documentation, and process improvement. She has a track record of successfully managing system migrations and collaborating with teams to define goals and responsibilities. Her areas of expertise include leadership, management, communication, and strategic planning. Previously, she held roles at Humana where she supported clients, resolved issues, streamlined processes, and improved company performance and documentation standards.

1. Cathy Logan
803.246.1486 ♦ howlin@comporium.net ♦ www.linked.com/CathyLogan
Business Analysis and Development, Insurance, Accounting
Energetic, skilled and committed professional working in business analysis with 7+ years of advancing experience in
business development and project management. Expert in business data documentation and record keeping, performance
enhancement, management and leadership, with the ability to effectively communicate with internal and external partners.
AREAS OF EXPERTISE
Leadership ♦ Management ♦ Communication ♦ Public Relations ♦ Customer Service ♦ Client Relations ♦ Migration
Project Development ♦ Project Management ♦ Business Development ♦ Strategic Planning ♦ Business Analysis
Account Management ♦ Team Empowerment ♦ IT Solutions ♦ Issue Resolution ♦ Training ♦ Service Delivery
Organizational Efficacy ♦ BRD Development ♦ BRD Maintenance ♦ Business Data Documentation ♦ Business Research
PROFESSIONAL EXPERIENCE
Humana ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ 2011 –
2015
Business Analyst IT
• Collaborated with a team of staff in the definition of project scope, establishing individual and common
goals in order to increase senses of responsibility and accountability within work to promote successful
outcomes
• Documented, organized, and compiled all business needs and requirements for the migration of data from
AS400-based system to new system, managing the transfer of data, troubleshooting, usability, and related
maintenance
• Oversaw the maintenance and record-keeping of Business Requirement Documents, demonstrating an
ability to effectively gather and prepare business data for analytic evaluation
• Supported and assisted with operational and production issues of overall company efficacy and software use
• Identified and resolved data discrepancies and issues, through continuous quality review, attention-to-detail,
and collaboration with external vendors and internal teams
Humana ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ 2009 –
2010
Business Consultant
• Managed and led issue resolution, client support, and related business evaluations with many large-scale
accounts, developing critical competencies in business analysis, business development, and large-scale
project management
• Established processed and procedures for enhanced workflow, while documenting existing and newly
implemented processes to ensure compliance with set standards while improving company efficacy
• Conducted important business-level research and analysis to meet and resolve customer-specific needs and
issues
Humana ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ 2008 –
2009
Business Consultant

2. • Developed business specific knowledge in order to effectively navigate client concerns related to new
products
• Streamlined and upgraded communications and procedures to significantly improve company efficacy,
while ensuring the timely and adequate submission of completed projects to stakeholders
• Maintained excellent product-specific documentation, records, and corresponding reports for business
analytics
• Interpreted client needs and behaviors to assess set expectations, while researching Agent and Agency-level
business issues and barriers and recommending informed and sustainable resolutions
• Drafted and developed enhanced reporting tools for sales, implementing tools for company-wide usage
EDUCATION AND AWARDS
Bachelor of Science, Business Administration – Accounting, Winthrop University ​ ​ ​ ​
1992
• GPA: 3.20 / 4.00
Awards:
• Star Award – Efficient Performance during System Migration
• Summit Star Award – Exceeding Performance Expectations during Initial Migration Post-Company Merge