Vishal Bhardwaj has over 8 years of experience in finance, accounts payable, and operations management. He has a proven track record of successfully transitioning payment processes, maintaining accuracy, and reducing errors. Bhardwaj is skilled in analytics, process improvement, and managing teams. Currently pursuing an MBA, he held previous roles managing contractors payments, resolving procurement issues, and testing SAP systems.
> MCA Graduate, also completed P.G.Dip Counseling Psychotherapy.
> 9 Yr Exp in Health care BPO Industry - Medical Billing.
>> 4 Yr as a Payor Relationship Exe.
>> 5 Yr as an Billing Accounts Manager.
>> Trainer for Voice & Non-Voice Process.
> Sound Knowledge in VB6.0, SQLServer, VB.Net, C#.Net.
> 4 Yrs exp. in IT as "Subject Matter Expert" & "Project Designer".
> Medical Billing Training Consultant in Lemur 4 yrs
> I am Freelancer Soft-Skills Trainer.
> Career, Edu & Personal Counseling
> MCA Graduate, also completed P.G.Dip Counseling Psychotherapy.
> 9 Yr Exp in Health care BPO Industry - Medical Billing.
>> 4 Yr as a Payor Relationship Exe.
>> 5 Yr as an Billing Accounts Manager.
>> Trainer for Voice & Non-Voice Process.
> Sound Knowledge in VB6.0, SQLServer, VB.Net, C#.Net.
> 4 Yrs exp. in IT as "Subject Matter Expert" & "Project Designer".
> Medical Billing Training Consultant in Lemur 4 yrs
> I am Freelancer Soft-Skills Trainer.
> Career, Edu & Personal Counseling
1. Resume-Vishal Bhardwaj
Mobile:+91 9999453155 E-mail: Acheiver_1983@yahoo.com
http://in.linkedin.com/pub/vishal-bhardwaj/62/313/965
MIDDLE MANAGEMENT – Finance & Accounts
‘8+ years of experience in Client Servicing / Procurement / Expertise in Account Payables
Operational & Financial Risk Management | Business Operations | Strategic Planning & Execution
Outstanding Analytical and leadership Skills
PROFILE
• Dynamic and accomplished professional with extensive experience in Accounts Payables(Procure to
Pay with US & UK clients), Payment Analysis, Credit & Risk Analysis along with market analysis of the
business
• Knowledge of Supply Chain & Procurement, accounts payable, vendor management and Vendor
Payments.
• A personality with strong business acumen, excellent inter-personal relationship, possessing strong
leadership and team building capabilities.
• Key Accomplishments
• Successful on-site transition of End to End Payment process and stabilized - Payment preparation &
payment run, payments reconciliation, manual payments and bank reconciliation.
• Maintained the accuracy of 100% in daily invoice processing.
• Reduced daily deletion percentage from 12% to 6%.
• Reduced daily immediate payment cases by 50% and controlled payment run delays.
• Received prestigious customer dollar award by client and various appreciations by clients on multiple
projects.
• Introduced various lean ideas and implemented them in process.
• Also involved in hiring, performance development, process improvement initiatives, customer & people
management
• Professional Experience: In detail
• Ensures SLA and KPI meet and perform day to day work on time.
• A qualified professional with 8+ years fruitful experience in operations management, process transition,
client servicing and team management.
• Direct month-end production targets, generated forecasts and set performance milestones for team.
• Develop Project Plans, Standards of Operations (SOP), Service Level Agreements (SLA) and process
maps.
• Present project report on deliverables, issues, risks, escalations to the senior management.
• Handle regular Team briefings to discuss the Process improvements.
• Manage & monitoring the performance of team members.
• Expertise in implementing various Quality Improvements projects and conducting audits.
• Sustain an environment that fosters development opportunities & motivates for high performance.
• Supervising customer service operations, customer support by answering queries to ensure the
minimum TAT.
• Determine training needs and conduct suitable training programs.
2. • Provides hands-on assistance and mentoring to team. Completely owned AP for the business used
analytical tools to Identify and minimize payment delays.
• Senior Associate – Sapient Consulting Ltd, 02-Dec’2013 to 10-Oct-2014
• Manage Contractors payments, expenses reimbursement cases and Invoice processing.
• Resolve procurement issues, Follow ups with vendors/Contractors and with projects leads.
• Create requisitions in Oracle, Purchase order amendments and prepare accruals on month ends.
• Resolve project and vendor queries by answering on emails and calls set up.
• Management Trainee - Genpact, 21-Sep’2006 to 06-Nov-2013
Joined as a “Process Associate” in Sep-2006
• Voucher processing for PO and Non-PO invoices for 17 european markets in Oracle and SAP.
• Follow ups with issue resolution team on critical/Immediate cases.
• Share daily/weekly/monthly Quality Check report within team and with senior leadership.
• Prepare deletion log for across European markets
• Prepare Invoice processing dashboard and share with client.
Promoted as a process Developer in August-2009
• Onsite transition of payment process for 17 european markets, sub-processes - payment
preparation, Bank Recs support, AP AR netting, manual payments and treatment on
stale/cancellation of cheques.
• Prepare payment proposal on daily basis and eliminate duplicate cases
• Daily work on TAR report for 70 bank accounts, also support to bank reconciliation team on
unreconciled items.
• Book manual payments for direct debits and refunds and maintain voided payment register for
cancellation checks.
• Follow up with treasury to maintain the funds in respective bank accounts, also daily follow up with
market and issue resolution team on unreconciled bank items.
• Do final closure on stale check cases and requested for cancellation check cases.
• Share weekly and monthly analysis report on ageing items.
Promoted as a Management Trainee in June-2012
• Arranged knowledge sharing sessions for one of the client in Genpact.
• Project on Vendor Reconciliation, Reconciled 30,000 ageing items.
Extract the report on GR IR Variances.
Arranged cockpit data from clients
Identified non-reconciled vendors from RCA
Pulled vendor contacts from ERP and send communications to vendors for vendor
statements and missing invoices.
Booked invoices and closed the GR.
• Project UAT testing project onsite, Tested AP T-codes in SAP and performed successful GOLIVE
Prepare KDE master files of new gl codes of legacy codes
Co-ordinated with IT consultant team and tax team to upload the KDE files in ERP
Three phases testing performed for all AP T-Codes and shared report.
Shared debug report with consultant team and cleared
Prepared SOP’s and Process maps and shared with AP team.
.
• Handled AP-Invoice processing team comprises of 10 people.
• Responsible for invoice processing, daily payment run, duplicate checks, quality checks and
immediate payment cases.
• Review SOP’s and process maps at regular intervals.
• Circulate reports on team productivity, QC report, process dashboards and other MIS reports.
3. • Responsible to achieve the targets as per fixed SLA and KPI.
• Direct link up with the business for the status of invoices and payments.
• Resolve team queries, take care of leaves, one on one, annual appraisal, monthly VIC preparation,
setting target for each individual and highlight them after evaluation.
• Provide hand on assistance to my team.
• Education & Certifications
• B.COM Graduate from Delhi University in 2003.
• Pursuing MBA in Finance from Manav Bharti University, Solan(Himachal Pradesh) – Result Awaited
• PG Diploma in International Business Operation from IGNOU in 2009
• Personal Particulars
• Date of Birth: 19-March-1983
• Languages: English, Hindi ,
• Permanent Address- C-1/D Ashoka Road, Adarsh Nagar, Delhi-110033
Date: __ / __ / 2015