This document provides a summary of Pradeep Koli's career and qualifications. He has over 8 years of experience in HR operations, payroll management, client relationship management, and team leadership. Currently he works as a Payroll Consultant for Cap-Gemini India, where he leads the HR and payroll team and ensures service level agreements are met. Previously he has worked for Accenture and Hewitt Associates in payroll analyst roles, and began his career at I-Pay Clearing Services and Reliance Communications. He holds an MBA in HR and is Fundamental Payroll Certification certified.

1. Pradeep Koli
Mobile: +91 9830789998 / E-Mail: pradeepkoli16@yahoo.co.in
CAREER SUMMARY
 Team Lead With 8 years of experience in HR Operations, Payroll Management, Client Relationship
and Team Management.
 Skilled at maintaining customer relationship for a high satisfaction index.
 A recommended thinker with proven track record of streamlining workflow and creating a team work
environment to enhance profitability innovatively for reputed clients.
 Deftness in setting out quality standards for various operational areas; implementing quality systems
& procedures to facilitate a high-quality customer experience, while adhering to the SLA.
 Adept in providing guidance and leadership to large team in accordance with specified program
objectives.
 Exceptional communication, presentations & mentoring skills with distinguished abilities in leading
teams for developing business continuity plans, procedures and service standards for business
excellence.
CORE COMPETENCIES
 Monitoring the overall functioning of processes, identifying improvement
areas & implementing adequate measures to maximize customer
satisfaction level.
 Involved in auditing employee’s Benefits, Taxes, Employee Data, Personal
Data, and Regular payroll.
 Managing Time and Attendance for 48 locations and timely reviewing and
processing them through e-HR and ADP.
 Balancing payroll earnings, deductions and taxes each payroll with ADP
Journal and preparing reports for audit purpose.
 Training and coaching employee’s on how to fill their time card.
 Processing final paychecks abiding state law.
 Developing plans & schedules, Training and team meetings for individual
projects
 Supervising and coordinating Master data management, Organization
management, benefits, HRM and pre & post payroll activities.
 Designing new processes & improving existing processes through process
re-design & organizational restructuring.
 Preparing FMEA & RCA.
 Coaching & training peers/subordinates and providing feedback.
 Utilizing appropriate methods to gather process effectiveness &
improvement feedback and identifying gaps in process functionality.
 Creating conducive environment to help business grow by developing
highly skilled professionals & managing client relationship.
Operations Management
Payroll Management
Process Improvement
Quality Management
Client Servicing
Training & Development
Team Management

2. CAREER STRUCTURE
Cap-Gemini India Pvt. Ltd. Services as Payroll Consultant: Jan 2012 to Present__
I work for Syngenta which is is one of the biggest firms in the field of Agriculture. It produces pesticides,
herbicides, weed killers etc
Key Deliverables:
• Leading HRA & Payroll Team
• Reviewing daily dashboard and ensuring that agreed SLA/TAT & accuracy is met.
• Providing training & feedback to peers/subordinates.
• Conducting performance review of the team.
• Managing client by conducting daily governance and weekly service review calls.
• Maintain employee master data management for payroll & HRA.
• Timely revision of process documents and updating it as per business need.
• Processed semi-monthly and bi-weekly payroll for US geography using ADP e-time and Global View
(SAP)
• Audited, biweekly, semi-monthly and monthly ledger and balance it with payroll journal
• Process New Hire, Termination, Job data changes, personnel data changes and salary changes
• Communicate with managers/site coordinators regarding timesheet corrections and request for
revised timesheets
• Auditing payroll & HRA data by comparing input & output.
• Implemented the E-labor time and attendance system as part of a project team in the year 2014
• Processing federal and multi state tax forms (W4)
• Preparing United Way, Credit Union check templates and 401 (K) reports
• Generated pre and post payroll tax report through ADP Global View for payroll reconciliation
Attainments:
• Awarded Project Star for 4th
quarter of 2012
Accenture Pvt. Ltd.: Since March 2010 to October 2011
Subject Matter Expert (Payroll Analyst)
Key Deliverables:
• Administering HR service requests for clients and taking care of employee's Payroll, Employee’s HR
Demographic Data.
• Successful virtual transitioning of complex processes like Special State Termination, Intercompany
Transfers and Off-Cycle ACH.
• Setting up State tax, Federal tax, Locality tax, as per W4.
• Setting up payroll data for new hires including address, taxes, direct deposit information and
salary.
• Taxation setup, company transfers, location transfer, analyzing report on paying bonus to the
reported employees by the client.
• Setup company codes, company deduction, local taxes, and state tax eligibility.
• Adept in garnishment calculation and FLSA requirement.
• Expertise in new hire reporting requirements such as W4 ,I9, computing Federal Tax, Federal
Unemployment Tax, 401 (K), AEIC etc. and employer tax deposit rules and
responsibilities.
• Educated on 40 different forms required by SSA and IRS and its due dates for submission.
• Involved in maintaining and processing the Employee data management or personal data input for
the employees, creating improvement plans for delivering the SLA set by the clients, creating
evidence for the performance of each individual towards the process, creating evidence to have a
defined SLA presentable as and when required considering the timeliness, accuracy and CSAT as
mentioned on the service level agreement.

3. • Created OPEX document, 3X3, input and output matrix (bottoms up) (Six Sigma
Methodology), productivity tracker, time tracker, QA/QC tracker, Daily Deliverable Checklist for the
data management and payroll process.
• Ensuring the quality check for all request processed.
• Maintaining and updating all employee personal records in Solution Series (Cyborg 6.1) and SAP.
• Facilitating the team with the information on the daily activities with their daily deliverable
timeliness and accuracy as mentioned on the input and output matrix.
• Creating list of documents involved in processing the assigned profession; highly appreciated for
inventing documents to ensure the client data privacy, data accountability and maintaining the
required documents including employee personal details.
Attainments
• Been recognized for quality improvement and creating required evidence for future audit purpose.
• Been recognized for many process improvement ideas includes elimination of handoffs.
Hewitt Associates: Since Feb 2008 to March 2010
Payroll Analyst
Key Deliverables:
US Payroll:
• North America (US) payroll Processing.
• Well acquainted of Solution Series 6.1, Siebel 7 and Siebel 8.1
• Representing as an SME for off cycle and regular on cycle team which includes four reporting
representatives.
• Have been assigned to look after off cycle processing, beginning from creating data, processing and
sending daily reports to onshore on daily basis. Updating the team on the steps that are scheduled
during on cycle run.
• Setting up Severance Payment for employees and processing final paychecks.
• Recording and reviewing process documentation and monthly reports which includes monthly data.
Presenting the monthly report in monthly review meeting.
• Maintaining the total time utilized for production on daily bases for internal purpose.
• Guiding associates and training them on the payroll procedures like Off-Cycle, tax adjustments,
earnings and deduction codes, separations, overpayments and others.
• Tax balance adjustments, deduction balance, earnings adjustments, YTD adjustments.
• Calculating regular and retro payment in case of any demotion or promotion or if gets updated late
in the system.
• Calculating employee’s overpayment and sending notices to them and setting up deduction in
system.
Attainments
• Awarded Gold Club Member award for submitting 8 ideas in a year.
• Awarded the Champions Award for maximizing team performance.
I-Pay Clearing Services (Efkon Group of India) from Dec, 2006 to Feb, 2008
TME (Terminal Management Executive)
Key Deliverables:
Terminal Management:
• Handling calls from dealers and engineers calling from outlet directly and assisting them by
providing online solution.
• Coordinating between HP dealers and TVSE engineers and provide them with online solution.
• Providing terminal operational, practical and online training to engineers and dealers to make them
familiar with terminal operations and functions.
• Connecting and disconnecting terminal from Linux Based Server.
Reliance Communications from Nov, 2005 to Dec, 2006_____________
CSR (Customer Service Representative)

4. Key Deliverables:
Customer Relationship:
• Handling inbound calls and explaining employees about mobile functionality and recharge vouchers
available.
• Explaining call rates applicable and usage done.
• Handling escalation calls routed through other representatives.
• Proficient in using Clarify and CRM tool.
Academic Profile
• Completed MBA (part time) in HR from Welingkar School Of Management
• FPC Certified from American Payroll Association in 2011.
• Bachelor of Science (Mathematics & Physics) from Jiwaji University Gwalior in 2005.
• Higher Secondary with 71% from CBSE Board in 2002.
Certifications:
Fundamental Payroll Certification from American Payroll Association
Train The Trainer certified
PERSONAL DOSSIER
Date of Birth: 16 August, 1985
Languages: English, Hindi
Address: Pratichi 1-B, Greenfield Heights, New Town, Rajarhat, Kolkata (WB) 700156
Objective
To sincerely contribute my knowledge to the growth of the Organisation.If given a chance, I would make
best of it and the endeavourer would be to uphold the traditions of the organization and excel in the job.
To achieve a high degree of excellence in the job assigned. Aspiring to be a part of competitive and
challenging environment wherein my knowledge and skills can be shared and enriched.