This document is a resume for Yasser Kamel, who has over 15 years of experience in hospitality operations management, including his current role as Director of Operations at Hilton Taba and Nelson Village in Egypt since 2013. He has a bachelor's degree in English Literature and has completed extensive professional development training. He is seeking to utilize his customer-centric leadership skills and proven track record of success in a director level operations role.

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Yasser Kamel
16 Wehda Street, Giza
Cairo, Egypt
M +201 005414166
yasser.kamel@hilton.com
SUMMARY
Customer-centric, performance-driven and entrepreneurial
management professional; powered with more than 15 years
of progressive leadership experience in full-service
hospitality operations. Possess stellar reputation in directing
all facets of the industry utilizing broad background in
providing hands-on leadership and transforming high-
potential staff into outstanding leaders demonstrating the
creativity critical to financial and operational success.
Available for travel and relocation.
EDUCATION
BA English Literature 2000
Faculty of Alsun
University of Ein Shams, Egypt
PROFESSIONAL DEVELOPMENT:
see p.3 for comprehensive list.
EXPERIENCE
Director of Operations, Hilton Taba and Nelson Village
Taba, Egypt — 2013-now
Oversee the entire operations of a lodging establishment:
Observe staff performance, conduct various evaluations and
coordinate action plans for all areas found deficient; track
progress and follow up to ensure all areas meet or exceed
established standards.
Oversee the Brand Standards audit and follow up with all
SKILLS
Languages: Arabic - Mother
Tongue; English - Fluent; French:
Fair.
Management:
* Plan preparation, revenue
projections and cost analysis
* Negotiating and analyzing skills
* Planning, organization and time
management

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relevant areas to ensure compliance.
Coach, motivate and develop all managers and team
members.
Manage and review daily, weekly and monthly department
budgets and costs.
Coordinate major capital projects and property improvement
plan (PIP) involving various departments and provides
guidance until project completion. Implement processes in a
timely fashion and follow up with appropriate parties to
ensure deadlines are met.
Analyse monthly statement of operations and prepares
written comments regarding the monthly statement of
operations for the General Manager’s review.
Participate in corporate activities and meetings as requested
Accomplishments
2015 Achievements:-
- Make It Right Award Q3
- Catch Me At My Best 1st Place Worldwide
- HHonors Every Guest Award EMEA Q1
- Driving Value 3rd place MEA
- ISO 22000-2005
- Spirit of Blue Energy Award “Bash Abd Allah”
- Brand Promise Report 2nd place EMEA
- Hilton Taba has the Highest Problem Resolution
Exceed Expectation Globally
-H360 Website Highest No. of Posts Globally
2014 Achievements:-
- Make It Right Award Q4
- Catch Me At My Best 1st Place Worldwide
- Spirit of Blue Energy Award “Hotel Team”
- F&B Team of the Year
- Driving Value 3rd place MEA
- MENA Travel Award Hotel Price Value Award (Gold)
- Zoover Recommended Award 2014
*Ability to work under pressure
*Controlling expenditure
* Problem solving and decision-
making
*Identifying the strengths and
weaknesses of team members
and delegating responsibilities to
capitalize on individual skills as
well as motivating team members
to achieve organizational
objectives
*Experience in dealing with people
from different cultural and able to
build and maintain contact
relationship with people
REFERENCES
Shall be provided upon request

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2013 Achievements:-
- Connie Award
- Make It Right Most Improved Award
- Make It Right Highest SALT Award
- Blue Energy Award Q3
- Make It Right Award Q3
- Driving Value 1st place MEA 2013
- Catch Me At My Best 1st Place Worldwide 2013
- Zoover Recommended Award 2013
Front Desk Manager, Hilton Sharm Dreams Resort
Sharm El Sheikh, Egypt — 2010-2013
Supervise all front office personnel and ensure proper
completion of all front office duties. Direct and coordinate
the activities of the front desk, reservations, guest services,
and telephone areas. Prepare monthly reports and budget for
front office department.
Accomplishments
● Blue Energy Award: Hilton Sharm Dreams 2011
● Connie Award: Hilton Sharm Dreams: 2012
Front Desk Manager, Hilton Pyramids Golf Resort
Cairo, Egypt — 2005-2010
Training Coordinator, Hilton Pyramids Golf Resort
Cairo, Egypt — 2003-2005
Front Desk Clerk, Hilton Pyramids Golf Resort
Cairo, Egypt — 2001-2003
Front Desk Clerk, Iberotel Palm Beach Resort
Hurghada, Egypt — 2000-2001

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PROFESSIONAL DEVELOPMENT COURSES AND E-LEARNING
SHINE 4D Program
Joined SHINE 4D ― GMDP 2‖ in March 2010 and successfully completed the
Program in May 2011
Hilton Int’l Development Programs
● Proactive Leadership course “PAL”, Hilton Green Plaza, from May 2nd till May 7th, 09.
● Site Inspection Training, Hilton Pyramids Golf Resort, Feb 2009.
● Effective Business writing, Hilton Pyramids Golf Resort(Thomas Howl from Management Center Europe),
Nov 26th, 27th, 2008
● Effective Negotiation Skills, the Ramses Hilton (Paul Hardy from IANS), Nov 4th – Nov 6th, 2008
● First Aid Training , July, 2008.
● OZ Principles course, March, 2008.
● MAP ; Management Awareness Program, March 2007.
● Effective Presentation Skills, Nile Hilton (Thomas Howl), Management Centre Europe, on June 2nd and 3rd,
2004
● Effective Appraisal for License to Review, 29th & 30th Sep, 2003.
● Effective Interviewing for License to Hire, Nile Hilton (Ayman Madkour), 24th, 25th & 26th June, 2003.
Middle East & Asia Pacific Development programs
● Industrial Safety Training, 01st – 06th Dec, 2003.
● Cross-Exposure training, Ramses Hilton, 15th - 24th March, 2003.
● Service Excellence, Ramses Hilton, 24th March, 2003.
● Train the Trainers Course, Hilton Pyramids Golf Resort (Ayman Madkour) 21st , 22nd and 23rd July,2002.
● Pre-opening operational Training, Hilton Pyramids Golf Resort (Roland De Lange & Ahmed Seif from
Hilton International), 17th November 2001-14th December 2001.
● Fire Training, the Civil Defence Authority.
E-learning : Hilton University;
Successfully completed courses in the following areas:
● People Management
● Communication
● Finance
● Business Development
● Sales & Food & Beverage