Macrina Ferrao is seeking a position that allows her to gain experience and add value to an organization. She has over 10 years of experience in store management roles. Currently, she is an Assistant Store Manager at Being Human, and has previously held roles at DLF Brands and Major Brands India, managing stores for brands like Mango, Aldo, and Bebe. She has strong skills in store operations, staff management, sales, and customer service. Macrina holds a bachelor's degree and has expertise in Microsoft applications, communication, and leadership.
Experienced Samsung Experience Consultant with a demonstrated history of working in the consumer retail industry. Skilled in Negotiation, Sales, Teleservices, Management, Strong marketing professional with a degree focused in Business/Commerce, from SARVEPALLI RADHAKRISHNAN UNIVERSITY. UNIVERSITY.
Experienced Samsung Experience Consultant with a demonstrated history of working in the consumer retail industry. Skilled in Negotiation, Sales, Teleservices, Management, Strong marketing professional with a degree focused in Business/Commerce, from SARVEPALLI RADHAKRISHNAN UNIVERSITY. UNIVERSITY.
Front-end testing or end-to-end tests focus on real user scenarios. Presentation will describe approach used at Webonic to perform acceptance and regression tests on existing web applications leveraging Gherkin language and Selenium.
These are my slides to my talk at t3con Europe in Munich in 2016. It is about what you can do, when there is an elephant in the room and what you can do to avoid these elephants.
Dies sind die Slides von meinem Vortrag auf dem Java Forum Nord 2016 in Hannover. Es geht hierbei stark um die Qualität der Kommunikation und wie jeder einen Anspruch an seine eigene Qualität entwickeln soll.
An automotive Hr./Sales/Marketing and Operations executive position that will effectively utilize acquired knowledge, creative talents and commitment to excellence. Desire a position with career growth potential.
⦁ Over 15 years of experience in Operations Management, Inside/Outside Sales and Customer Support. ⦁ Strongly advocates Customer Focus as a means of achieving objectives. ⦁ Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. ⦁ Acting as an escalation gate to resolve critical issues of the team members. ⦁ Ability to adapt well and perform in new competitive environment with flexibility towards shifts in working and excelling under high pressure and diverse situation. ⦁ Adept at effectively dealing with customers and associates to meet their satisfaction utilizing customer centric approach combining relationship building and customer retention abilities. ⦁ Hard working, Self motivated and diligent team player possessing highly evolved and demonstrable communication, interpersonal and leadership skills.
1. Macrina Ferrao
Email: - Macrinaferrao@hotmail.com
Mobile: - 09833889045
MACRINA FERRAO
B.D.D Chawl,
Opp Gandhi Maidan, Worli
Mumbai: 400018
Mobile: 9833426633 Mail adds: Macrinaferrao@hotmail.com
OBJECTIVE
To work in an organization that provides an opportunity to gain acquaintance and experience.
Wish to optimally utilize my potential and add value to the organization.
CAREER HIGHLIGHTS
Present Experience:
Sep ’14 – till date Assistant Store Manager Being Human (Mandhana Retail Industries
Pvt. Ltd)
Currently Working as Assistant Store Manager with Being Human Brand
Past Experience:
June ’13 – till date Asst. Store Manager DLF Brand Ltd
Currently Working as Assistant Store Manager for DLF BRAND LTD for Mango.
DLF Brands Ltd. consists of International Brands like Boggi, Claire’s, Mango, Alcott,
Dkny, Forever 21, Pure, Mother care & Ave.Neu
July ‘08 – Aug ‘12 Store Manager Major Brands (I) Pvt. Ltd
Worked as a Store Manager for MAJOR BRAND INDIA LTD for Aldo Accessories &
Aldo from 22nd
July 2008 to August 15th
, 2012.
Major Brands (I) Pvt. Ltd. consists of International Brands like Mango, Bebe, Nine West,
Charles & Keith, Promod, Inglot, La Senza, Aldo, Aldo Accessories, Okaidi, MBT, Queue-
up, Queue-up Accessories, Guess & Just for Kids.
SKILLS
Store Management
Staff Briefing
Stock Reconciliation
Team Work
Team Motivation
2. Macrina Ferrao
Email: - Macrinaferrao@hotmail.com
Mobile: - 09833889045
Mailing reports and data on daily basis
Billings
Customer Handling Accounts, Inventory Management
Complaint handling
Responsibilities:.
Maintaining Daily Mirror.
Managing merchandise levels and store appearance Visual Display Arrangement.
Continually monitor the replacement of stock in the store.
Created and maintained team relationships.
Directed all activities required to achieve store sales, targets, goals.
Proper process of inward & outward of stock.
Following up with the transportation department and company.
Monitoring image indicators such as order, furniture layout, cleaning, lighting.
Ensure efficient handling of customers and maintaining high service standards.
Maintaining the ambience of the store as per the company standards.
Holding daily briefings, weekly meetings, meetings on key topics.In order to
encourage communication and team participation.
Monitoring all cash handling procedures and adjustments.
Managing a sales team of 9 people and monitoring their performance relating to Sales
and targets.
Good Command on ERP Solution – Microsoft Business Solution Navision and SAP
People Management
Provide direction, motivation and training to sales team for ensuring optimum
performance.
Provide with all necessary training and information in order to develop and integrate
all members of the team.
Organize and distribute tasks and positions to each team member.
Ensure that all the staff is familiar with and apply the customer service standards of
the company.
Identify the potential of the team and to create a breeding ground for future
promotions.
Monitor personal and professional image of the team.
Responsible for recruiting, mentoring & training front line Sales Staffs
Commercial Objectives
To Plan the necessary measures in order to meet the monthly sales targets.
To apply all security and stock control mechanisms for theft prevention.
To Sell next to the team at peak times
3. Macrina Ferrao
Email: - Macrinaferrao@hotmail.com
Mobile: - 09833889045
Organizational Experience
Being Human ( Mandhana Retail Industries Pvt. Ltd) – (Present)
Asst. Store Manager – Mumbai – Being Human Sep’14 –Till Date
Key Deliverables
Assisting customers in choosing the right merchandise in order to provide customers a
delightful experience and providing company profitable business
Maintaining stock in the store as per company's inventory norms.
Ensuring that merchandising meets company standards.
Achieving sales target set by the company.
Maintain teamwork, collaboration, development of people and achievement of targets.
Assisting store manager in order to maintain clerical works such as all the store
related reports.
Focus on KPI's daily Weekly & Monthly basis.
Responsible for P&L of the store & controlling the cost of operations.
Build strong relationship with existing and new customers.
DLF Brands Ltd – (Previous)
Asst. Store Manager – Mumbai – Mango June’13 – Till Date
Key Deliverables
Plan necessary measures in order to meet the monthly sales targets.
Provide with optimal customer service in accordance with Company Standards.
Continually monitor on sales and customer profiles.
To be familiar with the collection in order to increase sales.
To ensure that merchandising meets company standards.
Optimize selling space in order to achieve maximum profitability.
Continually analyze and monitor product rotation indexes in the store
Monitor window display changes frequency, trends to keep the design as per company
standards
Being Human: - (Asst. Store Manager) Sep’14 – till date
DLF Brands Pvt Ltd: - (Asst. Store Manager) June’13 – Sep’14
Major Brands India Pvt Ltd – (Previous) July,'08 – Aug,’12
Store Manager – Mumbai – Aldo Sept’11 to Aug’12
Store Manager – Mumbai – Aldo Accessories Nov’10 to Aug’11
Trainee Asst. Store Manager – Mumbai – Aldo Accessories Apr’10 to Oct’10
4. Macrina Ferrao
Email: - Macrinaferrao@hotmail.com
Mobile: - 09833889045
Fashion Consultant – Mumbai – Aldo Accessories July’08 to March’10
ACADEMIC PROFILE
Year Degree College/University
2004 SSC (10th) Sacred Heart High School
Mumbai
2013 HSC (12th) Sophia College-Mumbai
SKILL SETS
Computer Skills
Operating Systems: Windows 98, 2000, XP & 7,
Good Command on Microsoft Excel.
Completed MS-CIT
Soft Skills
Communication skills
Leadership etc.
Confidence
Can Easily Handle Pressure
LANGUAGES KNOWN
English, Hindi, Marathi & Konkani
PERSONAL PROFILE
Name: Macrina Ferrao
Father’s Name: Aloysius Ferrao
Date of Birth: 28th
Aug 1988
Permanent Address: B.D.D Chawl, No 51/32, Opp Gandhi Maidan, Worli
Mumbai-18
Marital Status: Single
Mobile No.: 09833426633
Interests: To engage in Team Exercise,Playing Chess, Music, Interacting with
people,.
DECLARATION
5. Macrina Ferrao
Email: - Macrinaferrao@hotmail.com
Mobile: - 09833889045
I hereby declare that the above written particulars are true to the best of my knowledge and
belief.
Macrina Ferrao
DATE:
6. Macrina Ferrao
Email: - Macrinaferrao@hotmail.com
Mobile: - 09833889045
I hereby declare that the above written particulars are true to the best of my knowledge and
belief.
Macrina Ferrao
DATE: