Lysa Morrison presenting Emotional Intelligence in a Digital World, 23 July 2019, Derby, APM Midlands branch

1. • Lysa Morrison
• Director of Transformation
A brief exert from…
Emotional
Intelligence
in a Digital
World
@lysam8 Email: Lysa.Morrison@cintra.co.uk
Twitter: @cintrapayroll Linkedin: @Cintra HR & Payroll Services

2. Introduction
Who we are & what we do
This workshop was delivered by Cintra’s Director of Transformation, Lysa Morrison. Cintra is a multi-award
winning provider of HR and Payroll software and services with a portfolio of over 800 happy customers.
Established over 35 years ago, Cintra has always be known for its unique culture and its innovative way of
doing things.
Lysa completed her Executive MBA at Newcastle University Business School where she is also an Associate
Senior Lecturer specialising in managing change, leadership, business strategy and professional
development.
Lysa is an Accredited NLP Master Practitioner and Trainer, an ILM and ECCM accredited Professional Coach
and an accredited Real World Group 360 Engaging Leadership Facilitator. Lysa has delivered workshops,
facilitation, consultancy and key-note talks on a wide range of subjects across the UK and Europe for the last
10 years for clients such as the PMI, APM, BCS and the ICR-Global. Lysa has worked with the Social
Leaders Network, Northern Powerhouse, sat on a Digital Leaders Panel and she has even delivered an
impromptu TEDx talk, with 10 minutes notice, when the infamous ‘Beast from the East’ prevented several
speakers from attending on the day.
How we can help you
In addition to our Payroll software and services, we offer a range of talks, workshops, training and coaching
all aimed at helping you get the most out of your people and your business. Most of these services are
delivered by Lysa so please get in touch if you would like to find out more.
The following slides are examples taken from the talk ‘Emotional Intelligence in a Digital World’ at the
Derby Conference Centre on behalf of the PMI Midlands branch.
If you would like to learn more about what was covered, please get in touch with lysa.morrison@cintra.co.uk .

3. Overview
Explore the key advantage we can bring to the table in this
digital world – our emotional intelligence.
We will demonstrate how the ability to recognise, navigate and
express emotions can bring huge competitive advantage for
both individuals and organisations.

4. Overview
• Impact of the Digital Revolution
• Emotional Intelligence
• Introduction to NLP
• How the brain works
• Why do we see & react to the world so differently
• Language and Behaviour Preferences
• Influencing Language
• Advantages of EQ in a Digital World

5. Objectives
We will introduce you to NLP Language and Behaviour
Preferences – a tool that enables you to:
• understand the impact you have on yourself and others
• recognise ‘preferences’ in people’s language and behaviour
• engage with and gain ‘buy-in’ from colleagues, investors,
customers or stakeholders to create ‘win-win’ outcomes
• learn how to ‘push the right buttons’ when working with other
people
• develop your leadership, managing change, negotiating and
influencing skills

6. ‘Emotional Intelligence’ is a term created by two researchers Peter
Salavoy and John Mayer and popularized by Dan Goleman in his 1996
book of the same name
EQ
EQ = Being aware that emotions can drive our behaviour & impact ourselves
and other people. It is also the ability to learn how to manage those
emotions, both our own and others, especially when we are under pressure

7. EQin a Digital WorldCognition &
Learning
Human-Machine
Interaction
Ethics & Beliefs
Increased Diversity
Shifting Power

8. Emotional Intelligence

9. Personal Competence Social Competence
Recognition
Self Awareness
Ability to identify & understand your
feelings/tendencies
 Self-confidence
 Accurate self-assessment
 Aware of your emotional state
 Recognising how your behaviour impacts on others
 Paying attention to how others influence your
emotional state
Social Awareness
Ability to accurately pick up others’ emotions &
perspectives
 Picking up the mood in the room
 Caring what others are going through
 Hearing what the other person is “really” saying
 Empathy
 Organisational awareness
 Service orientation
 Appreciating diversity
Regulation
Self Management
Ability to manage & adjust my emotions &
behaviours productively
 Emotional self control
 Transparency
 Adaptability
 Achievement drive
 Initiative & Innovation
 Learning orientation
 Integrity
 Self-motivation
Relationship Management
Ability to effectively manage interactions &
relations
 Getting along well with others
 Handling conflict effectively
 Clearly expressing ideas and information
 Using sensitivity to another person’s feelings
(empathy) to manage interactions successfully
 Teamwork & collaboration
 Developing others
 Influencing & negotiating
 Managing change
 Inspirational leadership
Emotional Intelligence

10. Every behaviour
has a positive
intention!
Stop us from
feeling
helpless

11. How can we learn to be
more emotionally
intelligent?

12. Neuro-linguistic programming
“The study of the subjective experience”
Studying how individuals think, feel and behave
What is NLP?

13. • Understanding thought processes, language patterns and
human behaviour
• Understanding the relationships between the mind, body,
emotions and actions
• Helping to interpret human experiences, and to understand
how people think, feel and react
• Improving communication
• Achieve desired outcomes
What is NLP for?

14. Four key principles

15. Our perception of the situation drives
how we feel and what we do

16. Facts
(Sensory
Specific)
Beliefs
Values
Identity
State
Culture
Memories
Upbringing
Language
- Our personal view
of reality
Filters
Perception
Unique
combinations
that explains why
we are all
different and
why we see the
world and act
in it so
differently

17. We can identify what information we filter by our
language and behaviour
This reveals our values – what is important to us in
any given context
Language and Behaviour
Preferences

18. Toward: “I want a fast car with lots of space”
Away from: “I don’t want a car that’s slow or has a small boot”
Toward: “That I can relax and it’s a quiet town in the country”
Away from: “That I can get away from work and its not too busy or
close to the city”
Motivational Direction Filter
Away from Towards
MOTIVATIONAL DIRECTION
Away from what you don’t want, or towards what you do?

19. Same: “They are all round, metal and useable in Europe”
Difference: “They were all different colours, sizes and values”
Decision Factors Filter
How do you prefer to compare new information and deal with change?
Sameness Difference
DECISION FACTORS

20. Sort for bad: “My glass is half empty”
Sort for good: “My glass is half full”
Attribution Filter
Tend to focus on worst-case or best-case scenario?
Sort for bad Sort for good
ATTRIBUTION

21. @cintrapayroll Cintra HR & Payroll Services
Thank you
@lysam8 Email: Lysa.Morrison@cintra.co.uk