With the recent relocation of my husband to Arizona, I am currently in search of a new position in the Phoenix area. I have a background in Technical Training/Support, Sales, Sales Management, Production Hardware/Software Solutions (Canon), and Project Management. My resume is attached . Best Regards, Lynnanne Phillips 616-291-2532.
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Lynnanne resume 090715
1. L Y N N A N N E M . P H I L L I P S
LYNNANNE527@GMAIL.COM HTTPS://WWW.LINKEDIN.COM/IN/LYNNANNEPHILLIPS
616--291--2532 838 PINNACLE RUN DR. SE, GRAND RAPIDS, MI 49546
S U M M A R Y O F K N O W L E D G E A N D E X P E R I E N C E
OBJECTIVE
To obtain a position where I may utilize my background and experience to facilitate and bridge communication
between technical and non-technical individuals. To translate and convey the importance of technical elements within
a process or strategy so that all levels within an organization can achieve a common goal. To demonstrate success in
combining skills of a technical nature with creative strategy. To teach, encourage and lead others within a positive
productive environment to enhance the continuous achievement and growth within a company or corporation.
EXPERIENCE
January 2011- Present
Applied Imaging, Grand Rapids, MI
Manager, Advanced Enterprise Content Management (ECM) Software Sales
Manage a Team of ECM Sales Specialists covering 7 offices across the state of Michigan
Engage with all sales teams to grow net-new opportunities: Multi-Function Hardware, Managed Network
Services, and Facilities Management
Interface directly with ECM Technical Manager and Director of IT to design solutions
Perform weekly strategy sessions with Specialists to grow pipeline and move accounts forward in the selling
cycle
Lead Business Process Optimization sessions to differentiate our team approach leading to detailed
discoveries that uncover the “why” and strengthen the value of “how” to represent the solution proposed
Utilize details from process mapping sessions to uncover black holes and bottlenecks using visual diagrams
and flowcharts to further support the value of the proposed solution
Increased sales from $680K in 2010 to $1.0 Million in 2014
Increased customer base from 11 to 77 in 4 years
Member of Presidents Club recognizing top sales and management achievements
June 2004- December 2010
Redstone Group / Greenridge Realty, Grand Rapids, MI
Condominium Sales Consultant/Residential Realtor
Managed 5 Developments in the Grand Rapids Area
Developed and implemented marketing concepts for a variety of audience
Met and exceeded builder’s sales goals and condo unit goals:
June 2004 – January 2005: met goals selling 7 remaining units/$1.7 Million revenue
January 2005 – June 2006: exceeded annual goal of 12 condos by selling 26 of 61 units/$6.2 Million revenue
March 2005 – September 2006: exceeded expectations selling $7.8 Million in revenue
Consistently ranked in top 20 (of 3,000 Greenridge agents) averaging $3.7 Million in home sales for agency
Builder experience and condominium sales experience offered market niche unique to the industry
December 2001- June 2004
IKON Office Solutions, Grand Rapids, MI
Strategic Account Executive
Managed teams of 3 to 8 people across Michigan based on project goals
Sold facilities management solutions to a range of medium and large companies vertical markets
Facilitated an eight-week discovery/analysis and led negotiations for a facilities management account
reflecting a total contract value to $4.7 Million
Managed tier-one account strategies ranging in revenue opportunities from $350K to $5.0 Million
Followed through with on-going interaction with existing accounts to grow and develop relations beyond
implementation and project completion
Track-record for restoring relationships/partnerships in troubled accounts
Proposal writing skills resulted in major wins with many of my proposals used internally as templates in
providing a benchmark selling document to other IKON sales teams
Applied creativity in developing new opportunities for IKON to include: color management under managed
services contract, professional book publishing, design of marketing communications, and retail support
Member of Circle of Excellence recognizing top sales and management achievements
2. LYNNANNE M. PHILLIPS
2
November 2000-December 2001
IKON Office Solutions, Grand Rapids, MI
Digital High-Volume Specialist
Exceeded plan of $1.1 Million increasing regional sales of High-Volume equipment by 72%
Installed 7 new iR110 high-volume network printers during a period of 14 months in Western Michigan
knocking out incumbent competitor
Implemented training course materials for new customers; hardware, software and applications
development
Exceeded plan for third consecutive year winning Circle of Excellence district-wide status
June 1998-November 2000
IKON Office Solutions, Grand Rapids, MI
Digital Color Specialist
More than doubled plan of $600K meeting $1.2 Million in first year of color sales
Exceeded plan for two consecutive years, winning Circle of Excellence both years
Supported a sales team of 27 representatives in a range of capacities including sales, color management;
installation/network support, and application level training and support
June 1995-June 1998
IKON Office Solutions, Grand Rapids, MI
Coordinator, Digital Support / Systems Engineer
Project Manager, responsible for monitoring support requests, support activities, and scheduling engineers
and digital support specialists.
Liaison between Customer IT and IKON Technology Team.
Certified in Networking and Microsoft Applications, Adobe Page layout, imaging and color management
application software
Education
A.A.S., Computer Science, Erie Community College, Williamsville, NY
Technical certifications/education: management and strategic sales initiatives
Licensed Real Estate Professional, Michigan Certification
Member of Grand Rapids Association of REALTORS®
Member of the Women's Council of REALTORS®
Interests
Inforum (Professional Woman’s Alliance), AIIM (Association for Information and Imaging Management), Circle
Theatre (Former Board Member), running/walking/spin/yoga, writing, reading, technology,