1. Luke Burt
34 Euston Close, Bury St Edmunds,IP33 3PY | 07747750367| LBurt91@hotmail.co.uk
Personal Summary
· A highly motivated individual who takes pride in the driving of a team to achieve outstanding results and high customer service, through
motivation, training, support and passion. Key skills include large team management (60+ colleagues),LGV logistics and operations,
analyzing data to determine trends e.g. sales opportunities, training objectives etc. Works with confidence in high pressure situations,
experienced working to Moment of Certainty deadlines, whilst problem solving labour, vehicle, colleague, customer and sales issues.
Education
Charles Burrell High School – 13 GCSE’s including English, Math’s and Science.
Norwich CityCollege – A-Levels Biology, Chemistry and Geography.AS-Level in Physics.
Skills & Abilities
· People management and development,to nurture a ‘future-strong’ team.
· Driving sales through availability and meeting deadlines.
· Analysing and interpreting statistical data.
· Recruitment in line with UK and EU Law, training to comply with Trading/Food Safety Laws.
· Leading by example to provide exceptional customer service and support for colleagues.
Experience
CASHIER 2009-2010, DEPUTY STORE MANAGER 2010-2012| LADBROKES |AUGUST 2009 - SEPTEMBER 2012
· Duties include but not limited to: All Store Manager responsibilities in their absence; Cash handling and banking; Securely opening and
closing the premise; Day to day management of trade and colleagues; Legal Age compliance through due diligence, training and leading by
example; Scheduling of a small team (6-10); Fraud detection (money, bets, accounts) and liaising with security team in a discreet manner.
TEAM LEADER | JS SAINSBURYS | SEPTEMBER 2012 - CURRENT
· Duties include but not limited to: All Department Manager responsibilities in their absence; Training of colleagues to comply with
Company Procedures and Legal Compliance, such as Think 25 and Fire Safety; Scheduling of a large group of colleagues (60+); Ensuring
legal compliance throughout a fleet of 7 LGV’s, including legal weight limits, Driver working hours, Vehicle maintenance and working with
contractors to ensure smooth running of the fleet; Complywith Food Safety Law recording any incidents and actions for due diligence,
also to ensure customers receive the best in product quality; Day to day trade, as well as supporting the Department Manager in preparing
for future events,uplift periods and Holidays; Stock and warehouse management to provide the best availability to customers.
Personal Achievements
On three separate occasions store and regional managers have given the opportunity to manage a team in a different store, through periods
of time where the Department Manager had left the company on short notice and long term sickness. These were great experiences to
portray my skills in communication and team building to manage a team for a temporary period of time, through a usually disru ptive
process. Driving sales through colleague morale, effective scheduling and uplifting delivery availability slots.
Taking the place of the Department Manager on two separate occasions, due to holiday commitments, during a meeting between the Store
Manager,Regional Operations Manager,Zonal Operations Manager and Regional Planning Manager.The key objective of the meeting was to
display a 4 week plan of uplift, given the forecast items we then had to display the correct head count of staff to ensure maximum volume of
work in a 3-hour period, ensuring enough drivers cover an increase in shifts and van numbers complying with EU Driving Laws, as well as
sufficient General Assistant labour for vehicle loading and stock marshalling. Confidently presenting the uplift plan, explaining any gaps in
labour forming an action plan for any issues that arose from the meeting and answering on the spot questions, demonstrating an
understanding beyond my role.
Driving License: Full UK/Clean
