3rd International Summer School in Knowledge Management Building on the success of the previous years, this International Summer School in Knowledge Management (KM) aims to summarize the latest tools, practice and research in KM which can bring about a change in the learner’s organizations. Planned activities include lectures, workshops, and group reflection. The program does not require prior knowledge in KM and attendees from both academia and industry are welcome.

1. Date Time Activity Speaker/ Facilitator
22 Aug 09:30am-10:30am Managing Knowledge in the Age of
Digitalisation
Prof. Eric Tsui
10:30am-11:15am Opportunities and Challenges for
Managing Knowledge in the Tourism
and Hospitality Industry
Dr Jing Fu
11:15am-11:30am Tea Break
11:30am-12:30pm Knowledge Elicitation and Mapping in
the Cynefin Framework
Ir Prof. WB Lee &
Dr Jessica Yip
12:30pm-02:00pm Lunch
02:00pm-05:00pm Workshop - Lego Serious Play Ms Debbie Hui
23 Aug Company Visit to Arup
(Winner of Global (Independent Operating Unit)
Most Admired Knowledge Enterprise Award 2015)
*** The programme is subject to change.
Enquiries
Miss Trista Lai
2766 6588
trista.lai@polyu.edu.hk
www.kmirc.com
REGISTRATION
goo.gl/ekTYRy
Fee (22 Aug)*: HKD 1,500 (Regular Fee)
HKD 1,200 (KMIRC members)
Fee (23 Aug)**: HKD 400
Application Deadline: 27 July 2018
* Fee covers lunch, handout and refreshments
** Enrolment for company visit is only offered for participants
joining summer school on a first-come-first-served basis.
22 Aug
2018
PolyU
Building on the success of the previous years, this International Summer School in
Knowledge Management (KM) aims to summarize the latest tools, practice and
research in KM which can bring about a change in the learner’s organizations.
Planned activities include lectures, workshops, and group reflection. The program
does not require prior knowledge in KM and attendees from both academia and
industry are welcome.
*** KMIRC reserves the right to amend any part of the event format, agenda or
programme if necessary at any time.

2. Lego Serious Play
If people and innovation is the key to an organization’s success,
how an organization can create an environment that employees live
innovation in their daily work? How we can use game to create
group value and build collaborative working style, and the most
important is how to sustain new behavior to become an
organization new culture and strategy?
The half day workshop will introduce Lego Serious Play and let you
experience the tool, a new way of communication, unlock players’
new knowledge through touching, looking and listening. It will be a
fun and serious gamification journey for everyone to reflect or
apply the results on your work or self-development.
Helping people to help themselves is what Debbie did in the past 15
years in Asia market. She worked in media, property agency, testing
and certification industries on training and taught over 1000 people
mangers on leadership and soft skills topics. Debbie keens in
exploring and sharing new learning approaches, she graduated MSc
in Knowledge Management and a certified trainer of Everything
DiSC and Lego® Serious Play ®. She is now working in the Kuehne &
Nagel Limited as Training and Development Manager.
Prof. WB Lee is the Emeritus
Professor of PolyU. He has
pioneered research and practice of
knowledge management in various
industrial sectors in Hong Kong
which include manufacturing,
trading, public utilities and health
care.
Ms Debbie Hui
Training and Development Manager
Kuehne & Nagel Limited
Ir Prof. WB Lee
Managing Knowledge in the Age of
Digitalisation
Advances in digitalisation, together with mobile computing
and intelligent algorithms have lead to the emergence of the
networked economy. Value creation in the networked
economy is very much based on the creation and exchange of
information and knowledge among the relevant parties. This
talk will explore the impact of digitalisation on the field of
knowledge management and foreshadow fruitful areas of
research and practices in the decades to come.
Dr Jessica Yip obtained her
PhD from PolyU and had
worked in KMIRC on various
knowledge audit projects in
many sectors from
transportation to public
utility.
Dr Jessica Yip
Prof Tsui joined Computer Sciences Corporation (CSC) in 1989 after
years of academic research in automated knowledge acquisition,
natural language processing, case-based reasoning and knowledge
engineering tools. His research strengths include cloud-based
business innovation and knowledge services. He has also consulted
for many government departments and private organizations in
different countries. Prof Tsui is an honorary advisor of KM to the
Police College, Hong Kong Police Force. He is a recipient of the KM
Leadership Award and KM and Intellectual Capital Excellence Award in
2014 and 2015 respectively.
Prof. Eric Tsui
Professor and Director
KMIRC of PolyU
Dr Jing Fu is currently working as a program manager of the
MicroMasters Program in the School of Hotel and Tourism
Management of PolyU.
She received her PhD in Knowledge Management (KM) from Chiang
Mai University, Thailand in 2012 and is an Associate Professor of
Knowledge Management in Mainland China. During 2012-2014, Dr Fu
conducted her post-doc research in Alexander Technological
Educational Institute of Thessaloniki, Greece and was invited to the
University of Lyon 2, France and the University of New Hampshire,
USA as a visiting scholar. Dr Fu has been appointed as a co-supervisor
of the MS program in KM by the Graduate School of Chiang Mai
University, Thailand since 2013 and her research interests are KM in
tourism and hospitality domains.
Dr Fu Jing
Program Manager
School of Hotel and Tourism
Management of PolyU
Opportunities and Challenges for Managing
Knowledge in the Tourism and Hospitality
Industry
In a Knowledge-Based Economy (KBE), the economic futures will be
determined by people’s ability to wisely use knowledge and
technology, as well as maintain and enhance their knowledge capital.
The travel and tourism sector is one of first KBE service sectors to
apply large-scale utilization of knowledge and technology for the
improvement of its products and services. The proper management of
tourism business knowledge and technology is crucial to maintain
market share and differentiate tourism products and services via the
cooperative and competitive relations among a large number of
participants in the sector.
The presentation will focus on the following issues:
• why tourism and hospitality industry is a knowledge-based industry;
• how KM can be applied to tourism and hospitality industry;
• challenges and opportunities for managing knowledge in tourism and
hospitality industry.
Knowledge Elicitation and Mapping in the
Cynefin Framework
How do we organize, analyze and make sense of the external world
depends strongly how do we perceive the problem. The way
knowledge is mapped and represented depends on the underlying
causality that is either known, predictable, complicated or complex.
The Cynefin framework developed by David J. Snowden categorize
four domains of phenomenon based on our perception of the cause
and effect . In the 1st domain, the cause and effect is repeatable and
predictable. The knowledge needed to make the decision can be
often represented by concept maps as best practices. In the 2nd
domain where the cause and effect could be separated over space
and time, the knowledge can be best represented by cyclic concept
maps, which is also known as a causal loop diagram in systems
thinking. In the 3rd domain, the cause and effect becomes coherent
retrospectively and not repeatable (same input could yield different
output), no standard mapping is possible and sense making
methodology is advocated instead. Three cases on various projects
are illustrated.