Elizabeth Marrero has over 20 years of experience in customer service and general management in the insurance industry. She currently works as a Client Specialist for Aon Risk Services Central, Inc. where she is responsible for servicing accounts, communicating with clients and executives, and ensuring the accuracy of underwriting data. Prior to her current role, she worked for 12 years as an Account Manager at Willis Corroon Corporation of New York where she underwrote, marketed, and serviced various domestic and international accounts.

1. ELIZABETH MARRERO
905 W Panama Court
Forked River, NJ 08731
(609) 339-9112
Email: Lima462@aol.com
PROFESSIONAL
SUMMARY: Highly motivated and resourceful. Extensive customer service and general management skills. Keen
ability to identify, analyze and implement procedures related to client problem solving and servicing.
Extremely organized and capable of handling multiple projects. Proven ability to prioritize and accomplish
tasks on deadlines and in high pressure situations independently or as a team player.
WORK EXPERIENCE
5/02 To Present Aon Risk Services Central, Inc. – Position: Client Specialist
1650 Market Street, Philadelphia, PA 19103
• Responsible for servicing various large domestic and international accounts.
• Verbal and written communication with clients and office executives.
• Establish and maintain relationships with Surety markets.
• Ensure accuracy of data collection with respect to bonding lines, collateral limits and work-on-hand.
• Coordinate with clients for receipt of pertinent underwriting information.
• Preparation of all types of bonds including, but not limited to, Bid Bonds, Contract Bonds, Court
Bonds, Financial Guarantee Bonds, License/Permit Bonds and miscellaneous bonds as well as Consent
of Surety, Prequalification Letters, Riders, etc.
• Confirm that bonds are issued in compliance with surety lines of credit and help negotiate approvals
for execution of bonds that are outside of or in excess of surety line of credit or broker authority.
• Handle countersignature requirements, as needed.
• Provide surety technical advice and support to non-surety personnel.
• Assist in account reconciliations.
• Process renewal, cancellation and new business billing invoices and ensure timely collection.
• Maintain account receivables/payables.
• AonBondLink (electronic bond filing system) is interfaced with several carriers. Assist underwriting
companies to resolve interface errors and ensure that all team members are properly trained.
• Team Leader - Supervised the work flow of four (4) Surety Analysts
• Weekly reports to Regional Director of Operations to recap pending and resolved issues.
• Following up with Syndicators on pending issues.
12/89 To 5/02 WILLIS CORROON CORPORATION OF NEW YORK
7 Hanover Square, New York, NY 10017 - Position: Account Manager
• Responsible for underwriting, marketing and servicing of various large domestic and international
accounts.
• Ensure the proper execution of bonds which include Contract Bonds, Custom Bonds, Court Bonds,
Financial Guarantee Bonds, License & Permit Bonds and miscellaneous bonds.
• Verbal and written communication with underwriters, clients and office executives.
• Constant negotiations with underwriters in regards to collateral and premium.
• Ensure accuracy of data collection with respect to bonding lines, collateral limits and work-on-hand as
well as any pertinent information required to execute surety bonds.
• Process renewal, cancellation and new business billing invoices and ensure timely collection.
EDUCATION College of Insurance for Brokers License; Murry Bergtraum High School for Business Careers
BROKERS LICENSE Delaware, New Jersey, New York, Pennsylvania and Tennessee
Knowledge of Lotus Notes, MS Word and Excel.
REFERENCES FURNISHED UPON REQUEST