1. MARK W. KUNTZ
1813-G Prospect Drive
Charlotte, NC 28262 Phone: 704-303-5281
mwkuntz@hotmail.com
OBJECTIVE: Seeking a position of challenge and service in a professional environment.
HIGHLIGHTS: PC Literate, Proficient in Microsoft Office Package. Well organized and efficient. Skilled at
encouraging others and developing rapport. Quickly learn procedures and methods.
EXPERIENCE:
Administrative Clerk - Charlotte Housing Authority / Section 8 HCVP Clerk - administer housing
contracts for land lords. Process and administer re- certification letters for all HCVP tenants. Process all
incoming and outgoing mail. Scan all transfers and lease ups into Yardi System. Planned and executed
Excel Spread Sheet for all supplies. Receive all stock and supplies. Research and pull from file all
information requests for land lords and tenants. Back up for receptionist, answering phone calls and
greeting clients and issuing paperwork.
Case Management - Charlotte Housing Authority / Special Relocation Project Boulevard Homes Housing
Specialist position Section 8 program Boulevard Homes. Interview and screen Applicants for Section 8,
verify all income and personal information, run background checks, Work case through lease up. Process
all paperwork, Continue to manage case after lease up, Handle Interim, transfers.
Case Management - NC State Food Stamps - Case Manager - Interview and Screen customers for
eligibility for Food Stamps based on State policy guidelines. Process cases in timely manner and deny or
approve case and forward to permanent worker.
Financial Services: Pulled and researched documents and statements for clients open - closed accounts.
Duplicated 1099's, 5498, 1042S statements which were then stuffed and mailed to client. Worked mail
room services, ie sorted incoming and outgoing mail, shipped and receiving thru Fed Ex and UPS.
Collections Management : Direct the activities of conducting credit investigations and collecting
delinquent accounts. Established credit limitations on customer account. Assign responsibility for
investigation of fraud cases and possible legal action.
Claims Adjuster : 8 Years of Claims Adjustment experience. Handled a claim load of 150-300 cases.
Investigated claims against workers compensation with in State Workers Compensation Regulations for
VA, NC, SC and Kentucky and negotiated settlement. Determine Compensability, Interviewed and
corresponded with claimant, employer, doctor, witnesses and attorney. Handled Medical Only Claims
and Lost Time Claims.

2. Employers:
Charlotte Housing Authority - Charlotte, NC
Temp 09/2009 to 11/2009
Section 8 11/2009 to present
Housing Specialist / Administrative Clerk
Mecklenburg County DSS - Charlotte, NC
Adult Transportation Services 01/2007 to 02/08
DSS Case Manager 01/2007 to 03/09
E-Trade Financial Services - Charlotte, NC
Mail Room Document Retention 01/2006 to 11/2006
Best Way Rent to Own - Charlotte, NC
Credit Manager 08/2005 to 11/2005
Insurance Overload Systems - Charlotte, NC
Claims Adjuster 06/2003 to 09/2004
Sedgwick CMS - Columbia, SC
Claims Adjuster 09/1997 to 12/2002
EDUCATION: Union Community College
AA Degree Liberal Arts 1975 to 1979
Cranford, NJ