1. LAURA RASMUSSEN
6533 Lou Dr. S. Phone (904) 725-9704
Jacksonville, FL 32216 laurarasmussen@att.net
SUMMARY
Over fifteen years experience in Legal, Recovery, Credit, Customer Service, and Collections.
Strengths include prioritizing multi tasks, decision making, detail oriented. Proven analytical and
problem solving skills. Enthusiastic and committed to new challenges.
EMPLOYMENT HISTORY
CIT FINANCIAL, Jacksonville, FL 2005 - present
Premier Client Representative
Demonstrates knowledge of all aspects of a leasing such as, originations, credit, client services, and
portfolio collections.
• Proficiency with problem resolution and the ability to communicate the results.
• Utilize client contacts as opportunities to generate future business.
• Vendor, client, and customer liaison with strong relationship building skills.
• Experience on multiple servicing platforms to complete maintenance on booked transactions.
End of Lease Portfolio Manager
Primary responsibilities are to facilitate the sale or renewal of assets on contracts at or beyond the initial
lease term through negotiation tactics and creative alternatives to lease termination.
• Facilitate the sales or renewals of assets on contracts at or beyond the initial lease term through
negotiation tactics and creative alternatives to lease termination. Our team realization this 2009
1st quarter average 250% and my individual results at 257%. My individual direct efforts resulted
in an earnings increase by 85% totaling more than $403,000 in end of lease renewal income.
• Create strong communications with major Vendor and Dealer programs; handle an assigned set of
accounts and work as the primary contact for End of Lease related activities for multiple business
relationships.
• Serve as one of the team main "go to" point of contact for complex, sensitive issues and conveying
technical information in easy-to-understand language.
• Always meet or beat tight deadlines. Streamlined production of the Asset Management
Department's recent annual reports so that they are now, without fail, released on time.
• Helped organize and cross-train within the department to understand all functionalities of Asset
Management.
OPTION ONE MORTGAGE, Jacksonville, FL 2003 – 2005
Bankruptcy/Loss Mitigator
Primary responsibilities include the tracking of all delinquent residential first and second
lien mortgage.
Chapter 7, 11, and 13 bankruptcy and working to establish some for a workout resolution. Also
recommends pursuit of legal action in the event of failed workout resolutions.
• Post Petition Chapter 13 and 11 Bankruptcy monitoring
• Negotiate, Draft and Monitor OOMC Repayment Plan
• Assists in controlling unit expenses and Mitigating losses through efficient and accurate
collection/foreclosure processing

2. • Ensures compliance with all Investor/company policies and procedures as well as
legislative/regulatory State requirements for the processing of bankruptcy/loss mitigation
actions as well as the collection of debts.
BOMBARDIER CAPITAL INC., Jacksonville, FL 1998 - 2003
Bankruptcy Specialist
Responsible for handling all legal status accounts by working directly with staff attorneys to pursue
proper course of action.
• Prepared all documentation required by the courts or our attorneys based on action being pursued.
• Organized workload to ensure proper follow up with attorneys to meet court-filing deadlines.
• Maintained logs of accounts and status for accounts issued to collection attorneys or agencies.
• Adhered to compliance policies with all state and federal laws governing bankruptcy and
collections.
• Trained and assisted new associates in bankruptcy procedures.
Recovery Specialist
Responsible for processing repossessions.
• Ensure compliance with customer, insurance, State and Federal requirements for repossessions.
• Effectively communicated with external and internal customers, such as dealers, accounting,
insurance, and legal departments.
• Coordinate transport of repossessions/impounds to auction lots by sale dates.
• Prepare NOI/NOD to customers and payoff/reinstatement quotes.
• Obtain proper titling documents and Repo Affidavit following state specific guidelines for
auction.
• Valuate collateral according to NADA and condition of collateral.
• Prepared and communicated sales bid instructions prior to sale date.
• Negotiated direct sales by obtaining comparable bids for value of property.
• Upon receipt of sale proceeds, validate account numbers for accuracy.
• Coordinate flow of file to ensure timeliness of sale.
AMERICAN EXPRESS, Jacksonville, FL 1990 - 1996
Credit Analyst/Customer Service Representative
Responsible for collecting bad debts from customers.
• Reconciled over $64,000 worth of bad debt each month, increasing account receivable for
company.
• Consistently met and surpassed monthly goal, which brought down company costs.
• Investigated possible fraud accounts and problem solved to write off possible losses.
• Reorganized department to produce a more efficient operation.
• Trained and assisted new associates to meet monthly goals.
SKILLS

3. Experienced with: Excel, Microsoft Word, Lotus Notes, AS400, New Track, Len Star, Access
COMPANY SPONSERED TRAINING
Attended: Dun and Bradstreet Credit, KASAT International, Myers/Briggs Team Building.