1. D A N N E L L . J O H N S O N
OBJECTIVE
To obtain a position that would utilize my abilities most effectively.
QUALIFICATIONS
Work well without supervision
Organized and multitasked
Team player
Proficient with Excel and Word
Strong written and oral communication skills
PROFESSIONAL EXPERIENCE
 10/2011 – Present – CPA Global Docketing Specialist/Paralegal -
Coordinate and maintain docket dates for patent clients, Understand
the prosecution of a patent, Analyze PTO correspondence,
Calculation of Dates, Apply Current Rules, Interpret correspondence
from staff to confirm rules and dates are satisfied within PTO
regulations, Contact with India.
 07/2008 – 10/2011: Faegre & Benson – Patent Docketing
Administrative Assistant: Coordinate and maintain docket dates for
patent clients, Understand the prosecution of a patent, Analyze PTO
correspondence, Calculation of Dates, Apply Current Rules, Interpret
correspondence from staff to confirm rules and dates are satisfied
within PTO regulations, Communicate to employees how specific
rules apply in the prosecution process, Generate and distribute reports
from IPMaster software, Special projects as assigned
 10/2006 – 07/2008: Merchant & Gould – Docketing Specialist:
Coordinate and maintain docket dates for Merchant & Gould's patent
and trademark clients, Understand the prosecution of a patent and
trademark, Analyze PTO correspondence, Calculation of Dates,
Apply Current Rules, Interpret correspondence from staff to confirm
rules and dates are satisfied within PTO regulations, Communicate to
employees how specific rules apply in the prosecution process,
Generate and distribute reports from IPMaster software, Special
projects as assigned
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2.  09/2001 – 10/2006: Osseo Area Schools - Education Support
Professional: Responsible for answering incoming calls, filing,
greeting guests into the building, managing discipline slips, covering
detention, updating the data base regarding special education
information, scheduling special education meetings, updating files,
entering attendance information into the system, and other duties as
assigned.
 11/98- 09/2001 Dayton Hudson Guest Credit Center- Senior Call
Center Representative: Responsible for answering incoming calls,
helping other team members for questions and retraining, handle
escalated calls from representatives when a supervisor is asked for.
Help with other special projects when asked.
 8/98-11/98: Damark International Brooklyn Center - Lead staffing
Coordinator: Responsible for enter all new hires into scheduling, and
computer systems, responsible for FTE report as well as weekly
Headcount report. Was a key player in reworking all employees’
schedules when we dropped Sundays from our staffing requirements.
 7/96-7/98: Dayton Hudson Operation Center, Minneapolis - Guest
service Representative, Sr. Representative, Training Team, CMS
Lead: Answer guest service calls, update guest accounts, answer other
team members questions, train incoming new employees, employee
schedule maintenance.
 2/95-7-96: Cinema Cafe, New Hope Waitress,
7/94-2/95: Country Kitchen, New Hope Waitress
 10/92 – 07/94: First Bank, Teller: Assist customers with various
banking needs including, but not limited to: Deposits, withdrawals,
traveler’s checques etc.
EDUCATION
 North Hennepin Community College Brooklyn Park, MN Marketing
 1989-1989 Mankato State University Mankato, MN
Marketing