Netop Live Guide allows companies to extend online chat benefits beyond websites to email, online advertising, and social media. It provides a more personal customer experience through rich media chat options like text, audio, and video. When Scandinavian Airlines implemented Netop Live Guide, they saw a 100% increase in service efficiency and quicker response times that improved the customer experience. Netop Live Guide offers opportunities for interactive marketing across different channels and platforms.

1. Netop Live Guide

2. AGENDAIntroduction to Netop The Netop Live Guide product lineCustomer valueSAS case studyNew opportunities in interactive marketingDemonstrationUSP’s and roadmapSummary and Q&A

3. KEY MESSAGESBenefits of online chat can now be extended beyond the web site to email, online advertising & social mediaIncreased sales, improved customer service, lower costsRich media chat (text + audio & video options) creates a more personal experience that enhances these benefitsLive Guide provides an exciting opportunity for companies to make their marketing interactive and their customer service more personal and satisfyingNetop is a leader in delivering innovative online chat solutions for business

4. INTRODUCING NETOPWhy do over half of Fortune 100 companies use Netop Remote Control? Because security matters.Netop is the most secure, trusted and scalable remote solution on the market today. Netop is the world leader in classroom management software, helping teachers in 75 countries to guide student learning on computers, and making teaching with technology easier and more effective. Netop Live Guide is the rich media chat solution that helps companies provide better customer service, increase efficiency and turn web site visitors into customers.

5. WHY NETOP LIVE GUIDEConvert visitors into customersTurn every site visit or email into a potential sale by engaging in a live chatIncrease efficiency, reduce costsWith live chat support, you can instantly answer questions and provide your visitors with the kind of excellent online service that increases salesNot just customer service, real serviceGive visitors access to your best experts instantly with online sales support. Help visitors navigate your Web site and quickly explain product features and optionsFast customer qualificationProviding personalized online service will help the visitors make decisions and convert salesBetter customer experienceWith live chat software you can provide your visitors with the same level of service and expert knowledge as they expect in a traditional store The innovative online chat solution that makes marketing interactive and turns web site visitors into customers

6. LIVE GUIDE CUSTOMERS

7. EXAMPLE CUSTOMERSAS – Scandinavian Airlines

8. RESULTSSAS Customers Quick to Engage with Rich Media ChatSAS implemented chat and experienced an immediate effect: a 100% increase in service efficiency, quicker response times and more satisfied customers. In addition, the new communication channel also provided a boost to SAS’s service image.“Netop Live has increased our service efficiency by min. 100%, as we can manage an average of 5-6 chats in the time that it takes to conduct one telephone conversation.”Stephan Rosenkilde, E-Commerce, SASTelephone response times of up to several minutes were replaced by chat response times of just five seconds and customers reacted very positively:“Super cool”“It’s great to chat on sas.dk - we want chat in Norway too”. “Thank you for super service”

9. NEW OPPORTUNITIESOnline Ads

10. EMAIL MARKETINGDrip marketingRenewal programsBilling statementsMass email campaigns

11. SOCIAL MEDIA

12. DEMONSTRATIONLive Chat via Email

13. SUMMARYKey MessagesBenefits of online chat can now be extended beyond the web site to email, online advertising & social mediaIncreased sales, improved customer service, lower costsRich media chat (text + audio & video options) creates a more personal experience that enhances these benefitsLive Guide provides an exciting opportunity for companies to make their marketing interactive and their customer service more personal and satisfyingNetop is a leader in delivering innovative online chat solutions for business

14. USPsLoging and reportingOperators see customer information & historyPersonal customer serviceSwitch from text to audio and/or video seamlesslyAvailability on all computer platformsNo download requiredPut the “click to chat” button anywhereTools to increase conversion rates & salesTools to reduce cost per contact/callUsability