The document discusses the benefits of using Odoo Live Chat to boost sales, provide customer support, and enhance online visibility. It outlines the key features of the live chat tool, including 24/7 coverage, integration with various platforms, and the ability to engage with both potential leads and current customers. The overall message emphasizes the importance of leveraging live chat for improved customer service and increased conversion rates.

1. Odoo Live Chat
Elena AGUIRRE CLAEYSSENS • Functional Support Analyst
Boost Your Sales, Provide Help & Increase your Visibility
2019
EXPERIENCE

2. What about creating added value
through your website?

3. Live Chat Why should you use it?
Most shoppers conduct Online Research before buying.
Livechat is your chance to prove that you are the one offering exactly
what they are looking for.
● Increased sales
● Better informed customers
● Quick & easy source of help

4. ● A company CEO?
● A developer?
● A shop owner?
● A professor?
Live Chat Who are they?
A visitor
[Potential lead]
A customer
[Help seeker]
→ The key is to qualify

5. Help seekers:
- How can I do [X]?
- Could you please help me
with [X]?
- I’m facing an issue with [X]
Potential leads:
- What do you sell?
- What can I achieve with it?
- Why should I buy it?
- Does it suit my needs?
- How much is it?
Live Chat What are they asking?

6. Business advantages

7. Business advantages.
● Increase your online presence
● Improve your overall service level
● Provide quick & easy help
● Increase the quantity and quality of your leads
● Increase your conversion rate: from lead to
customer

8. In Odoo.
● 24h coverage
● Top lead generation tool
● Used by 2 departements: Sales & Support

9. Live Chat fun!

10. Key features

11. FREE
Live Chat Why you should use it
& easy to use!

12. Discuss
Website
Helpdesk
CRM
Live Chat Integration

13. Demo time!

14. ● Channels adapted to your market
● Possibility to add Odoo Live Chat to any website
● Possibility to have a distinct Live Chat username (unicode
emojis supported!)
Live Chat Features

15. ● Canned answers
● Commands (such as /helpdesk, /history, etc.)
● Reports & Ratings
Live Chat Features

16. ● Great assignation of discussions if several users are
connected
● Live Chat request (proactively reach your visitors!)
● Possibility to receive the discussion transcript by email
Live Chat Features

17. It is time for YOU to
change how business is
done.
www.odoo.com/page/live-chat

18. Thank you.
#odooexperience
2018
EXPERIENCE
2019