29. “ All About Spelling” Case Study CASE STUDY Can we double their sales?
30. “ We are very customer service oriented, so customer follow-up was our #1 priority. Previously, when a customer had a question, we might have to check the shopping cart, email system, paper system, and more just to find the answer.” Marie Rippel, Owner “All About Spelling” (prior to fixing follow-up) CASE STUDY
36. “ We've been able to hire two VA's. This has freed me up to work on product development. I never could have done that before, when the data was all scattered in different applications. But since everything is centrally located, my assistants can handle customer service and I don't have to worry about anything slipping through the cracks. We win, and our customers win. Love it.” Marie Rippel, Owner “All About Spelling” (after fixing follow-up) CASE STUDY
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Editor's Notes
Use this slide as an opener while people settle into their seats. Reiterate the title of the presentation and what will be covered.