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FIXING FOLLOW-UP FAILURE Turn your dead lead graveyard  into a gold mine
My name is ___________  and I am an Infusionsoft Certified Marketing Automation Coach (CMAC). Add experience / background
What Will Happen To Your Leads in 2009?
What are your goals for 2009? ,[object Object],[object Object],[object Object],[object Object]
How are you going to make that happen? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What do you  need to do  to reach  your goals? FIX YOUR  FOLLOW-UP FAILURE!
Why don’t companies follow-up?   ,[object Object],[object Object],[object Object]
Why don’t companies follow-up?   ,[object Object],[object Object],[object Object]
People buy when they are ready to buy! ,[object Object],80% of leads you consider to be “dead” will buy within 2 years.  — Sirius Decisions
You are delivering the sale to your competition!
5 Common Follow-up Mistakes ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],How many touches does it take to close a sale?
[object Object],[object Object],[object Object],[object Object],[object Object],When do most companies stop following-up?
Old fashioned sales and marketing
Traditional sales and marketing   Day Week Year Total Leads 10 50 2,500 Closed 1 5 250 Warm Leads 1 5 250 Cold Leads 8 40 2,000 Sales ($500 / deal) $500 $2,500 $125,000
What happens with the  2,000  cold leads that your sales efforts don’t focus on?  THEY TURN TO DUST!
Fixing Follow-up Results In…   Day Week Year No Contact Leads 8 40 2,000 Nurture  (convert 20%) 1 8 400 Sales  ($500 / deal) $500 $4,000 $200,000 % ROI Increase 260%
Is It Time To Stop Letting Your Prospects and Customers Slip Through Your Fingers?
What is follow-up? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],Effective follow-up happens  through a combination of media ,[object Object],[object Object],[object Object]
Website without automated follow-up
Website with automated follow-up
Follow-up Sequence (New Prospects) ,[object Object],[object Object],[object Object],[object Object]
Follow-up Sequence (New Prospects) ,[object Object],[object Object],[object Object],[object Object]
Old Customer Retention Model
New Customer Retention Model
Follow-up Sequence (New Customers) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Follow-up Sequence (New Customers) ,[object Object],[object Object],[object Object],[object Object]
“ All About Spelling” Case Study CASE STUDY Can we double their sales?
“ We are very customer  service oriented, so customer  follow-up was our #1 priority. Previously, when a customer had  a question, we might have to check the shopping cart, email system,  paper system, and more  just to find the answer.”   Marie Rippel, Owner  “All About Spelling”  (prior to fixing follow-up) CASE STUDY
Goal: Double Their Sales Strategy:   Fix Follow-Up Failure CASE STUDY
Initial Analysis ,[object Object],[object Object],[object Object],[object Object],CASE STUDY
Initial Analysis ,[object Object],[object Object],[object Object],[object Object],CASE STUDY
Fix Follow-Up Failure Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CASE STUDY
Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CASE STUDY
“ We've been able to hire two VA's. This has  freed me up to work on product development.  I never could have done that before, when the  data was all scattered in different applications.  But since everything is centrally located,  my assistants can handle customer service  and I don't have to worry about  anything slipping through the cracks.  We win, and our customers win. Love it.” Marie Rippel, Owner  “All About Spelling”  (after fixing follow-up) CASE STUDY
Practical Application  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Fixing your follow-up failure will: ,[object Object],[object Object],[object Object]
How do you fix your follow-up failure? ,[object Object],[object Object],[object Object]

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Fix Follow Up Failure Final

  • 1. FIXING FOLLOW-UP FAILURE Turn your dead lead graveyard into a gold mine
  • 2. My name is ___________ and I am an Infusionsoft Certified Marketing Automation Coach (CMAC). Add experience / background
  • 3. What Will Happen To Your Leads in 2009?
  • 4.
  • 5.
  • 6. What do you need to do to reach your goals? FIX YOUR FOLLOW-UP FAILURE!
  • 7.
  • 8.
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  • 10. You are delivering the sale to your competition!
  • 11.
  • 12.
  • 13.
  • 14. Old fashioned sales and marketing
  • 15. Traditional sales and marketing Day Week Year Total Leads 10 50 2,500 Closed 1 5 250 Warm Leads 1 5 250 Cold Leads 8 40 2,000 Sales ($500 / deal) $500 $2,500 $125,000
  • 16. What happens with the 2,000 cold leads that your sales efforts don’t focus on? THEY TURN TO DUST!
  • 17. Fixing Follow-up Results In… Day Week Year No Contact Leads 8 40 2,000 Nurture (convert 20%) 1 8 400 Sales ($500 / deal) $500 $4,000 $200,000 % ROI Increase 260%
  • 18. Is It Time To Stop Letting Your Prospects and Customers Slip Through Your Fingers?
  • 19.
  • 20.
  • 23.
  • 24.
  • 27.
  • 28.
  • 29. “ All About Spelling” Case Study CASE STUDY Can we double their sales?
  • 30. “ We are very customer service oriented, so customer follow-up was our #1 priority. Previously, when a customer had a question, we might have to check the shopping cart, email system, paper system, and more just to find the answer.” Marie Rippel, Owner “All About Spelling” (prior to fixing follow-up) CASE STUDY
  • 31. Goal: Double Their Sales Strategy: Fix Follow-Up Failure CASE STUDY
  • 32.
  • 33.
  • 34.
  • 35.
  • 36. “ We've been able to hire two VA's. This has freed me up to work on product development. I never could have done that before, when the data was all scattered in different applications. But since everything is centrally located, my assistants can handle customer service and I don't have to worry about anything slipping through the cracks. We win, and our customers win. Love it.” Marie Rippel, Owner “All About Spelling” (after fixing follow-up) CASE STUDY
  • 37.
  • 38.
  • 39.

Editor's Notes

  1. Use this slide as an opener while people settle into their seats. Reiterate the title of the presentation and what will be covered.