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Enghouse Interactive
Delivering Compliant & Ethical Contact Centre Solutions That
Improve Operational Effectiveness

The Enghouse Interactive Approach
Our Company
IVR
ID&V
Self-Serve
Mobile IVR
PCI Compliant
Omni-Channel Experience
Voice, Email, SMS, Social Media (Aggregators)
Customer Timeline
Quality Management Suite & WFM
Call And/Or Screen Recording
Agent Evaluation
VocalCoach Speech Analytics
Agent Scheduling & Adherence

The Enghouse Interactive Approach
Automated Outbound
Multi-mode & Multi-media Enabled
Ofcom Compliant
Advanced AMD Technology
Enhanced Campaign Management & Filtering
PCI Compliance
Call Recording
VocalCoach Speech Analytics
Hosted or CPE
VocalCoach Speech Analytics
Real-time & Historic Analysis
Driving Compliance & Improving Quality
Hard Evaluators – Instant Compliance Feedback & Quality Improvement
Soft Evaluators – Two-Way Analysis of the Conversation to Improve Experience

The Enghouse Interactive Approach
For More Information, Come & Talk To Us Today

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15 enghouse nigel welsh collections

1. Enghouse Interactive Delivering Compliant & Ethical Contact Centre Solutions That Improve Operational Effectiveness

2. The Enghouse Interactive Approach Our Company IVR ID&V Self-Serve Mobile IVR PCI Compliant Omni-Channel Experience Voice, Email, SMS, Social Media (Aggregators) Customer Timeline Quality Management Suite & WFM Call And/Or Screen Recording Agent Evaluation VocalCoach Speech Analytics Agent Scheduling & Adherence

3. The Enghouse Interactive Approach Automated Outbound Multi-mode & Multi-media Enabled Ofcom Compliant Advanced AMD Technology Enhanced Campaign Management & Filtering PCI Compliance Call Recording VocalCoach Speech Analytics Hosted or CPE VocalCoach Speech Analytics Real-time & Historic Analysis Driving Compliance & Improving Quality Hard Evaluators – Instant Compliance Feedback & Quality Improvement Soft Evaluators – Two-Way Analysis of the Conversation to Improve Experience

4. The Enghouse Interactive Approach For More Information, Come & Talk To Us Today

15 enghouse nigel welsh collections

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