A presentation on
How Live Chat can improve your business?
Live Chat is Convenient for Customers?
Live Chat Cuts Down on Expenses?
Live Chat Increases Sales?
Live Chat Gives You An Edge of Your Competition?
Increase the number of pre-qualified leads with Conversational MarketingWhisbi
Find out what are the current consumer trends in the automotive industry and how you can offer your online customers an interactive research experience with the help of Conversational Marketing.
The slides will also show how Hyundai implemented a Conversational Marketing platform and engaged with 1 million web visitors online.
User Retention Stack On Steroids: A Handy Guide On Delivering Incomparable Us...WebEngage
Looking for ways to retain your users?
Here's a quick and concise teardown of what user retention looks like and what are the things you must look at in order to move the needle through user engagement and retention.
If you find this presentation helpful and would like to talk to us, you can get in touch with us here: https://webengage.com/register-for-demo/?utm_source=slideshare
Customer experience (sometimes referred to as CX) is the product of an interaction between an organization and a customer over the duration of their relationship.
A good customer experience means that the individual’s experience during all points of contact matches the individual’s expectations.
With the digital era demanding organisations to be innovative in the way they do business, now, more than ever, is time to invest in innovative technologies such as Interactive SMS/Text response (ITR), Twitter Self-Service, Facebook Chatbots and Natural Language Interaction Management.
Businesses from every possible industrial vertical need to understand the importance of IT Staffing Services. Staffing services India benefit both large and small companies alike by finding the ideal staff for your organization.
In this guide, we’ll take a look at what live engagement is and how brands can use it to maximum effect. We’ll look at some brands already using it successfully, and why it’s so important and useful.
Communication Initiatives: Chat Enhancements Optimize Customers’ Web ExperienceAvaya Inc.
The many benefits of chat have made it the fastest-growing customer support channel, encouraging brands to move forward in developing an effective blended chat strategy to capture the attention of online customers. The substantial benefits of blending automated chat with assisted chat provide a major opportunity for brands to deliver personalized support to web site visitors while realizing significant savings by deflecting live interactions with robust self-service solutions. Importantly, to deliver a connected customer service experience, brands must fully integrate customers’ web experiences into overall customer service operations.
Providing exceptional customer service is an essential part of every eCommerce business. It can be used as a marketing strategy, customer retention technique, as well as a way to raise awareness for your brand.
Increase the number of pre-qualified leads with Conversational MarketingWhisbi
Find out what are the current consumer trends in the automotive industry and how you can offer your online customers an interactive research experience with the help of Conversational Marketing.
The slides will also show how Hyundai implemented a Conversational Marketing platform and engaged with 1 million web visitors online.
User Retention Stack On Steroids: A Handy Guide On Delivering Incomparable Us...WebEngage
Looking for ways to retain your users?
Here's a quick and concise teardown of what user retention looks like and what are the things you must look at in order to move the needle through user engagement and retention.
If you find this presentation helpful and would like to talk to us, you can get in touch with us here: https://webengage.com/register-for-demo/?utm_source=slideshare
Customer experience (sometimes referred to as CX) is the product of an interaction between an organization and a customer over the duration of their relationship.
A good customer experience means that the individual’s experience during all points of contact matches the individual’s expectations.
With the digital era demanding organisations to be innovative in the way they do business, now, more than ever, is time to invest in innovative technologies such as Interactive SMS/Text response (ITR), Twitter Self-Service, Facebook Chatbots and Natural Language Interaction Management.
Businesses from every possible industrial vertical need to understand the importance of IT Staffing Services. Staffing services India benefit both large and small companies alike by finding the ideal staff for your organization.
In this guide, we’ll take a look at what live engagement is and how brands can use it to maximum effect. We’ll look at some brands already using it successfully, and why it’s so important and useful.
Communication Initiatives: Chat Enhancements Optimize Customers’ Web ExperienceAvaya Inc.
The many benefits of chat have made it the fastest-growing customer support channel, encouraging brands to move forward in developing an effective blended chat strategy to capture the attention of online customers. The substantial benefits of blending automated chat with assisted chat provide a major opportunity for brands to deliver personalized support to web site visitors while realizing significant savings by deflecting live interactions with robust self-service solutions. Importantly, to deliver a connected customer service experience, brands must fully integrate customers’ web experiences into overall customer service operations.
Providing exceptional customer service is an essential part of every eCommerce business. It can be used as a marketing strategy, customer retention technique, as well as a way to raise awareness for your brand.
The presentation aims at providing insights into the current state of Customer Services and what it is expected to be in the future. It provides analytics driven information in the world of Customer Service, while highlighting the key areas, for leaders and IT decision makers to focus on.
Whether you are looking to optimize your CMS or Re-platform to a new one, attend this webinar to walk away with actionable best practices. This webinar will also help you understand the latest cutting edge features available today in best of breed CMS systems and how to use these features to its maximum potential to drive real results.
Remote Agents Webinar: Transit your sales team to a work-from-anywhere enviro...Whisbi
In these unprecedented times, business leaders are tasked with strategizing how to adapt and operationalize retail stores under some of the most high-stress times in sales history. The pandemic challenges business continuity initiatives across all industries globally, and retail stores are rapidly having to transition operations away from fixed locations.
Cost, IT resources, and most precious of all, time are all major factors when planning your next steps. You will find out, how to transition your teams away from a centralized work environment to a WFH scenario, and at lightning speed.
Agenda:
1. What is Conversational Sales?
2. What are the benefits of remote sales teams
3. What features do WFH agents get with Whisbi?
4. Onboarding designed for Enterprises is key
5. Implementation FAQs
+ BONUS: Real remote agent implementation examples from our customers + KPIs
The Four Proven Marketing Systems Every Contractor Must Optimize to Maximize ...Digital Downloads
It's easier than ever for consumers to quickly research and compare various contacting businesses.
You can see this is a chart from a search for “top contractors in Denver, Colorado, and I can easily, easily pull up this type of information from a huge variety of sites, and see how other people are rating certain services, right?
So you can see here “Tim’s Tree Services” 4.8, three stars out of five. That’s great. You can see how many people have reviewed it, the ratings of reviews that are out there, and the average rating of all the contractors in Colorado, on this particular site.
But this is just one of dozens and dozens of sites that I could check at any time to learn more about you and your competitors.
A sound call center strategy results in increased service levels, better agent performance, and improved customer experience. Let's look at some call center trends that will dominate the year 2020.
Explore a 360 degree view of your customer to understand their relationship with your brand or product. Using analytics and an integrated marketing approach, deliver amazing and intuitive experiences in a way that is natural and understood by your customer.
Presentation made by Diogo Rebelo at the DRI Marketing Automation event (http://marketing.automation.pt/) on October 30th 2014.
In this presentation, Diogo goes over the concept of Marketing Automation. Much more than a set of tools or a series of emails, Marketing Automation is a strategy that encompasses all the touchpoints between a company and a customer, throughout the whole customer lifecycle.
Increase sales with e commerce chat on your commercial websiteAndolasoft Inc
Chat E-Commerce basically provides information about your product, chat tools, reports & analytics, getting feedback, team management and current location to several customers at the same time. It helps to connect the customers to your company representatives and have their questions answered, instantly.
The presentation aims at providing insights into the current state of Customer Services and what it is expected to be in the future. It provides analytics driven information in the world of Customer Service, while highlighting the key areas, for leaders and IT decision makers to focus on.
Whether you are looking to optimize your CMS or Re-platform to a new one, attend this webinar to walk away with actionable best practices. This webinar will also help you understand the latest cutting edge features available today in best of breed CMS systems and how to use these features to its maximum potential to drive real results.
Remote Agents Webinar: Transit your sales team to a work-from-anywhere enviro...Whisbi
In these unprecedented times, business leaders are tasked with strategizing how to adapt and operationalize retail stores under some of the most high-stress times in sales history. The pandemic challenges business continuity initiatives across all industries globally, and retail stores are rapidly having to transition operations away from fixed locations.
Cost, IT resources, and most precious of all, time are all major factors when planning your next steps. You will find out, how to transition your teams away from a centralized work environment to a WFH scenario, and at lightning speed.
Agenda:
1. What is Conversational Sales?
2. What are the benefits of remote sales teams
3. What features do WFH agents get with Whisbi?
4. Onboarding designed for Enterprises is key
5. Implementation FAQs
+ BONUS: Real remote agent implementation examples from our customers + KPIs
The Four Proven Marketing Systems Every Contractor Must Optimize to Maximize ...Digital Downloads
It's easier than ever for consumers to quickly research and compare various contacting businesses.
You can see this is a chart from a search for “top contractors in Denver, Colorado, and I can easily, easily pull up this type of information from a huge variety of sites, and see how other people are rating certain services, right?
So you can see here “Tim’s Tree Services” 4.8, three stars out of five. That’s great. You can see how many people have reviewed it, the ratings of reviews that are out there, and the average rating of all the contractors in Colorado, on this particular site.
But this is just one of dozens and dozens of sites that I could check at any time to learn more about you and your competitors.
A sound call center strategy results in increased service levels, better agent performance, and improved customer experience. Let's look at some call center trends that will dominate the year 2020.
Explore a 360 degree view of your customer to understand their relationship with your brand or product. Using analytics and an integrated marketing approach, deliver amazing and intuitive experiences in a way that is natural and understood by your customer.
Presentation made by Diogo Rebelo at the DRI Marketing Automation event (http://marketing.automation.pt/) on October 30th 2014.
In this presentation, Diogo goes over the concept of Marketing Automation. Much more than a set of tools or a series of emails, Marketing Automation is a strategy that encompasses all the touchpoints between a company and a customer, throughout the whole customer lifecycle.
Increase sales with e commerce chat on your commercial websiteAndolasoft Inc
Chat E-Commerce basically provides information about your product, chat tools, reports & analytics, getting feedback, team management and current location to several customers at the same time. It helps to connect the customers to your company representatives and have their questions answered, instantly.
Teckst 2019 Customer Service Planning GuideTeckstco
More than half of consumers (54%) say that the customer experience at most companies needs improvement. And one in three consumers will walk away from a brand they love after a single bad experience. Learn how you can use two-way messaging to meet customers on their favorite channels, providing personalized service while increasing agent efficiency and decreasing costs.
Getting Started With Conversational Marketing To Promote Your Business Comple...SlideTeam
Conversational marketing is a new approach to marketing that allows potential customers to interact one to one with the business in real time. This conversation is carried out by one of the team members via live chat or a programmed software known as chatbot. Chatbots are becoming increasingly popular for their unique benefits such as 24 7 access and quick information. This presentation deck is useful for businesses who wish to know more about conversational marketing or chatbot marketing and want to implement the same in their organization. Businesses can understand the difference between traditional marketing and how conversational marketing outscores it in certain aspects. A basic framework for creating a conversational script has also been shared to extract maximum benefits out of real time chat. The current market of chatbots and demand for the same has been laid out in this deck. Businesses can also realize the scope of chatbot marketing in their organization such as capturing leads, qualifying leads, provide customer support, and sell products directly via the chat window. Lastly, for businesses making up their mind to apply this new marketing approach can also learn how to measure the Return on Investment ROI of chatbot marketing and thus improvise their strategy. https://bit.ly/2WRfb23
How E-Commerce Companies Can Use Marketing Automation To Improve Customer Ret...WebEngage
The eCommerce marketing world is heading towards creating engaging and personalized communication for their customers. The marketing industry expert, Shane Barker, sees marketing automation as a primary way to do so. He emphasizes on:
1. Customer Segmentation
2. Site Personalisation
3. Customer Satisfaction
4. Social Media & Chatbots
5. Customer Feedback
6. Influencer Marketing
Want to know more about these 6 best practices of eCommerce marketing automation? Read the detailed blog: https://webengage.com/blog/ecommerce-marketing-automation-to-improve-customer-retention/
WebRTC (Web Real-Time Communications) is a relatively new technology that provides Web browsers and applications with secure real-time communications capabilities.
It is being hailed as the single biggest disruptor to real-time communications since Voice over Internet Protocol (VoIP), the ability to make telephone calls over the Internet.
This white paper explores how WebRTC-based real-time communications on your Web properties can assist you improve your online customer service and thereby customer experience, customer loyalty and ultimately your bottom line.
It provides a non-technical overview of WebRTC and practical examples of how one can use WebRTC-based real-time communications across numerous industries to improve customer service.
As businesses strive to deliver exceptional customer experiences in the digital age, live chat jobs have emerged as a vital element of their customer support strategies
This becomes a crucial step in building a first-party database, as cookies are now being discontinued. You can use this information to calibrate brand communication, deliver targeted messages, and improve their experiences based on their preference.
Moreover, the machine learning abilities help you learn about your customers more as they interact and help build accurate buyers’ personas.
Considering the human factor
While implementing your chatbot, you must consider the human factor. Having a poorly configured chatbot can be detrimental to your strategy.
Further, customers become quite uncomfortable sharing their personal information with a robot, and you must inform them that they are conversing with a chatbot before delivering the solutions.
The solution to this dilemma is to build a chatbot according to your brand personality. It should act according to your brand’s values and maintain a human-like conversation.
You should consider their interests, needs, and preferences based on the customer data. Here, you should visualize and outline the actual process of having a conversation with the customer as a human.
You should also determine the conversation’s vocabulary, warning signs, and local slang and act appropriately.
The impact of humanizing your conversation has a far-reaching effect. It helps you deliver an engaging discussion and improve customer satisfaction as they grow comfortable using the chatbots.
Round the clock customer support
As consumer expectations grow, delivering high-quality customer support becomes necessary. A faster response system that answers customer queries around the clock can provide a seamless customer experience.
You can improve the chatbot performance by “teaching” the machine learning algorithms to take care of the primary issues of customers. Then, as customers receive immediate assistance, the experience improves.
Improving sales with Chatbots
Chatbots can be a valuable medium to reduce frictions in the customers’ purchase journey. As chatbots are capable of developing user personas from the first interaction itself, they can identify the customer pain points and bottlenecks quite effectively.
Consequently, they can offer them help, support, and relevant information to make the process more convenient. The chatbots can also be leveraged to develop a predictive path for the customers based on their previous activities or online behavior, increasing the buying intent.
As chatbots better understand the user persona, they can deliver an opportunity to convert the customers faster.
Eliminating the human-error factor
Chatbots are primarily used to deal with the most redundant tasks. These tasks were often prone to human errors due to manual interactions and data collection.
Eventually, these resulted in customer dissatisfaction due to the slow and erroneous response systems. Chatbots help reduces customer discontent and improves brand satisfaction by making the process error-free and smooth.
Moreover, the
The Internet has made lives simpler and task execution efficient. Listening to the voice of customers is not a Herculean task, thanks to the plethora of ways in which a business can reach out to a customer. Let's have a quick look at the most popular VoC methodologies in vogue.
Read more: https://surveysparrow.com/voice-of-customer/voice-of-customer-tools/
The Customer Portal Whitepaper briefs about driving customer interaction through a dedicated portal that has all the required features and user-friendly functionality. Find out how.
How exactly chat support outsourcing makes your website growGo4customer
Chat Support Service is defined as the assistance live agents offer to the customers who face difficulty in either navigation, product information, payment process or some other issue on the website.
Eptica Webinar: Unlock Revenue with Proactive Web ChatEptica UK Ltd
Web chat can make the difference between a sale and a lost customer - with proactive chat delivering a 105% return on investment and a 19% increase in Average Order Value, businesses today cannot afford to ignore this competitive advantage.
This presentation will show you how to:
- Use proactive web chat to reduce order abandonment and improve customer experience
- Unlock revenue for your business using real-time web analytics and customer behavioural data
- Build your business case for Chat using Eptica’s ‘Impact of Deploying Web Chat’ Return on Investment model
Facebook Engagement — the “Holy Grail” for companies on Facebook. Companies that achieve engagement have pages with an active, positive, and involved community. This type of social community responds to Facebook posts, is committed to the brand, and helps to further extend the reach of the Page through their sharing and comments.
PPC advertising gives you the opportunity to pay for top positions on search engines and appear on relevant partner websites. This delivers instant traffic and offers many ways to compliment your existing SEO strategies by testing keywords, business models, and marketplace verticals, and it allows you to develop your overall Internet marketing strategy and any SEO plans armed with facts, not assumptions.
Brand equity is the added value that endowed to products and services. This value may be reflected in how consumers think, feel, and act with respect to the brand, as well as the prices, market share and profitability that the brand commands for the firm. Brand equity is an important intangible asset that has psychological and financial value to the firm.
How to overcome stress if you are a workaholic? Stress At Work Stress at work is a relatively new phenomenon of modern lifestyles and poses a threat to physical health, consequently, affects the health of organizations.
Brand management involves a number of important aspects such as cost, customer satisfaction, in-store presentation, and competition. Brand management is built on a marketing foundation, but focuses directly on the brand and how that brand can remain favorable to customers. Proper brand management can result in higher sales of not only one product, but on other products associated with that brand.
Why Mobile apps are important for your business productivity?
Today we are in a transition in the way we work and the tools we use to work. There has been a growing shift in the technology businesses use. There is no question that there is a growing demand for accessing enterprise systems and executing day-to-day activities via mobile devices, but now there is a growing demand for smarter and more specific applications.
Ways to keep your company blog alive and excitingGrape5
Ways to keep your company blog alive and exciting- Grape5
The transformation of blogging has drastically changed for the past couple of years. Before it is only accessible to an isolated group of people now, it has become viral as technology continues to develop and open a world of endless opportunities. All the companies have blogs but after some time it gets quite boring to go over same things again and again.
B2B Relationship and Social Media - Grape5
Some questions that are answered in this PPT.
Why social media is required for B2B relations?
Why B2B should Invest in Social Media?
Importance of Social Media for Business?
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
2. Live Chat is an online marketing, live support and web
analytics application for SMB and large enterprises
offered in SaaS (software as a service) model.
The trouble with online shopping is that many
customers are disconnected from someone who can
answer their questions in real time with precision.
Watching potential customers click away from their e-
commerce sites, many businesses have been adding
live chat support.
Live chat has the ability to provide the convenient
answers that customers want.
It also provides significant benefits to the staff and
bottom line of companies.
3. 1 Live Chat is Convenient for Customers
44% of online consumers say that having questions
answered by a live person while in the middle of an
online purchase is one of the most important features
a Web site can offer.
- “Making Proactive Chat Work” by Forrester Research
90% of customers consider live chat helpful.
- ATG Global Consumer Trend study
63% were more likely to return to a website that
offers live chat.
- an emarketer.com survey
An online chat system provides customers immediate
access to help.
How Live Chat can improve your business
4. 2 Live Chat Cuts Down on Expenses
Live chat software has consistently demonstrated that
it can save on both employee task time and phone
expenses.
Live chat reduces overall contact centre costs by
lowering average interaction costs.
Increases efficiency by allowing live chat
representatives to handle multiple chats
simultaneously, thus reducing the need to hire more
representatives.
5. 3 Live Chat Increases Sales
“In 2008, Wells Fargo made a second attempt to
leverage online chat to drive sales, and happily, this
time the results have been crystal clear. High customer
satisfaction scores and a double-digit increase in
converted shoppers have shown the value once and
for all of this technology.”
-Forbes magazine
The key is that customers have someone who can
immediately walk them through a sale if they become
confused or have a question that can make or break a
sale.
6. 4
Live Chat Gives You An Edge of Your
Competition
If you want to gain an edge on the competition, live
chat is a key feature that websites must have in order
to be competitive and to hopefully rise to the top.
Live chat provides a simple way to connect with
customers who spend a good deal of their money
online.
“Almost two in 10 live chat respondents did more than
75% of their holiday shopping online, compared with
14% of those who did not chat. A further 25% of
chatters made 51% to 75% of their purchases on the
Web, versus just 10% of those who did not participate
in the chat service.”
- The report by E-Marketer
7. 5 Live Chat Taps into Customer Pain Points
A customer’s frustration or need that has yet to be
filled is called a pain point.
Pain points can turn into sales opportunities with
customers.
Live chat provides immediate access to customers’
pain points.
As live chat representatives talk to customers, they
can find out ways to improve a company’s products
and services.
8. Tips on Making Live Chat go the Extra Mile
for Your Business
Train your team.
Be aware of your shopping hours.
Don’t be too robotic.
Consider hiring people with sales experience.
Don’t forget to boost your social.
Be prepared for surges in chat volume.
Give your customers helpful chat features.